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Customer Service Representative

Location:
Stockbridge, Georgia, United States
Posted:
August 28, 2018

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Resume:

Customer Service Representative

**** *********** ****. ***********, ** 30281

404-***-**** 770-***-****

ac6t8j@r.postjobfree.com

.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Experience

Inbound Customer Service Representative

Logisticare Aug 2016 – Present

Ensures accurate trip data input

Maintains a polite and courteous manner at all times

Demonstrates sincere personal commitment to producing high quality work

Refers unresolved customer grievances to designated department for further investigation and resolution

Schedules, modifies and cancels reservations as requested

Obtains and documents details of any complaints being filed

Receives and documents customer concerns

Ensures that all relevant customer information is documented

Promotes a positive working environment

Retail Sales Consultant

Sprint July 2014 – Aug 2016

Responsible for selling cellular devices, tablets and wireless solutions in a one-on-one selling and consultant environment

Ability to hit or surpass individual goals

Asked customers to provide feedback on customer service experience

Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.

Greeted all customers, problem solves and resolves customer concerns or issues

Server

HMS Host International April 2008 – July 2014

Took food and beverage orders, placed orders, delivered orders, checked back after delivery of food to ensure guest satisfaction, observed guests to respond to any additional needs

Maintained table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc.

Presented check for payment and provides change as needed

Followed the company's customer service, adult beverage and cash handling policies and procedures

Kept station clean, set up and took down station tables appropriately

Entered orders quickly and in proper sequence

Served food and beverages for guests in their section as well as other sections

Coordinated with the kitchen to ensure timely service and quality of the food

Provided the highest quality of service to the customer at all times

General Manager

Jr’s Cricket Sports Bar & Grill Feb 2002 – April 2008

Ensured excellent guest service that meets or exceeds expectations.

Heads up recruitment efforts for hourly Team Members and ensures that the restaurant is adequately staffed to meet guest needs.

Initiated and followed through on corrective action of hourly Team Members.

Lead hourly review process.

Ensured development of hourly Team Members and Assistant Managers, including maintaining an environment that fosters associate motivation, development and training.

Managed in compliance with policies and procedures and all local, state and federal regulations.

Monitored the performance of the restaurant through analysis of financial reports and results on SERs and Secret Shopper scores. Initiates corrective action as required.

Assisted in the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.

Maintained product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required

Ensured the security and safety of the restaurant, its guests and associates

Education

Psychology Major Georgia State University. 1996-2001

High School Diploma Riverdale High School 1995

Business Office & Administration Advanced Career Training 2002-2003

Skills

Service-oriented

Conflict resolution expert

Courteous demeanor

Sharp problem solver

Energetic work attitude

Excellent verbal and written

communication skills

Confident

Rational ability to work

independently

Fabulous organizational

and interpersonal skills

Time Management

Customer Service

Cash Handling

Adept Multi-Tasker

Strong mathematical, computer, and organizational skills

Skilled in taking stock and maintaining inventory

Service-minded

Able to stand for long periods

Persuasive Communicator

References

Available upon request



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