Customer Service Representative
Resume:
Customer Service Representative
**** *********** ****. ***********, ** 30281
*.*****@*****.***
.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Experience
Inbound Customer Service Representative
Logisticare Aug 2016 – Present
Ensures accurate trip data input
Maintains a polite and courteous manner at all times
Demonstrates sincere personal commitment to producing high quality work
Refers unresolved customer grievances to designated department for further investigation and resolution
Schedules, modifies and cancels reservations as requested
Obtains and documents details of any complaints being filed
Receives and documents customer concerns
Ensures that all relevant customer information is documented
Promotes a positive working environment
Retail Sales Consultant
Sprint July 2014 – Aug 2016
Responsible for selling cellular devices, tablets and wireless solutions in a one-on-one selling and consultant environment
Ability to hit or surpass individual goals
Asked customers to provide feedback on customer service experience
Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.
Greeted all customers, problem solves and resolves customer concerns or issues
Server
HMS Host International April 2008 – July 2014
Took food and beverage orders, placed orders, delivered orders, checked back after delivery of food to ensure guest satisfaction, observed guests to respond to any additional needs
Maintained table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc.
Presented check for payment and provides change as needed
Followed the company's customer service, adult beverage and cash handling policies and procedures
Kept station clean, set up and took down station tables appropriately
Entered orders quickly and in proper sequence
Served food and beverages for guests in their section as well as other sections
Coordinated with the kitchen to ensure timely service and quality of the food
Provided the highest quality of service to the customer at all times
General Manager
Jr’s Cricket Sports Bar & Grill Feb 2002 – April 2008
Ensured excellent guest service that meets or exceeds expectations.
Heads up recruitment efforts for hourly Team Members and ensures that the restaurant is adequately staffed to meet guest needs.
Initiated and followed through on corrective action of hourly Team Members.
Lead hourly review process.
Ensured development of hourly Team Members and Assistant Managers, including maintaining an environment that fosters associate motivation, development and training.
Managed in compliance with policies and procedures and all local, state and federal regulations.
Monitored the performance of the restaurant through analysis of financial reports and results on SERs and Secret Shopper scores. Initiates corrective action as required.
Assisted in the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
Maintained product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required
Ensured the security and safety of the restaurant, its guests and associates
Education
Psychology Major Georgia State University. 1996-2001
High School Diploma Riverdale High School 1995
Business Office & Administration Advanced Career Training 2002-2003
Skills
Service-oriented
Conflict resolution expert
Courteous demeanor
Sharp problem solver
Energetic work attitude
Excellent verbal and written
communication skills
Confident
Rational ability to work
independently
Fabulous organizational
and interpersonal skills
Time Management
Customer Service
Cash Handling
Adept Multi-Tasker
Strong mathematical, computer, and organizational skills
Skilled in taking stock and maintaining inventory
Service-minded
Able to stand for long periods
Persuasive Communicator
References
Available upon request
Contact this candidate