Director

Focus of Interest: Retail Operations

Accomplished, goal-oriented, and performance-focused professional with progessive years of experience in leading multi-unit retail stores to high levels of success with a wide range of experience in retail operations. Possess highly transperable skill, focused to exceed company expectations and deliver results. Exhibit superior talent in taking concerns with the development ensuring they are achieving their goals. Technically proficient with Microsoft Suites (Word, Excel, PowerPoint, and Outlook).

Areas of Expertise

Retail Restructuring

Integrity Based Selling

Communication

employee Development

Business Account Management

Operational Standards

Professional Experience

SPRINT (SHENTEL), Clarcksburg, WV

Retail Sales Manager

2016–Present

Efficiently manage the movement of Ntelos client toward Sprint in an allocated area.

Render expertise in generating local marketing which include outside events and local business partnerships

Play a key role in conducting training with the team members and graded them thru the use of sales metrics and store observation. Coaching team members through in store observations and sales metrics

Retain all current retail staff and hire additional employees

Take time in providing feedback to senior management on developments and possible perfections

Hold accountability in providing direction and guidance to retail staff over the merger of two companies

Delivered expertise in giving information to customers about the merger and acquisition as well as retain a high percentage of the customer base.

Train all staff on new policies, procedures and other information necessary information

Maintain operational standards including inventory control, correct and effective merchandising

Take full responsibility for preparation as well as reports every quarter and results for senior management

Exceeded sales goals in 2017 with 107% to goal

Ntelos Wireless, Clarskburg, WV

Retail Sales Manager

2007–2016

Maximize sales revenue and meet corporate objectives.

Held accountability in maximizing sales team in various locations and collaboratively establish and recommend sales goals that have led teams to 5 years of consecutive growth

Manage inventory loss and prevention

Played an integral role as the important member of team

Developed topic and conducted classes to the current employee training program as well as exercise writing, reviewing and teaching.

Exemplify expertise in assisting all levels of sales and leadership classes.

Mentored several coworkers to leadership positions

Rendered exceptional performance in marketing operations and compliance as a store manager as well as store branding and legal requirements contacts.

Optimized the use daily and weekly reporting as well as on site visits to define efficiency and developments to recommend areas of opportunity for growth.

Utilize keen eye for detail in monitoring trends in market and store sales and identify competitive issues and recommend sales strategy.

Earlier Career

Senior Sales Representative

Education

Bachelor of Arts in Political Science

West Virginia University, Morgantown, WV

Training Communication and Leadership Studies

Professional Development

Awards And Distinctions

Commitment to Excellence Award (Top Employee Development Award)

President’s Club Winner -Ntelos (Top Sales Award)

President’s Club Winner- Shentel

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