Director
Focus of Interest: Retail Operations
Accomplished, goal-oriented, and performance-focused professional with progessive years of experience in leading multi-unit retail stores to high levels of success with a wide range of experience in retail operations. Possess highly transperable skill, focused to exceed company expectations and deliver results. Exhibit superior talent in taking concerns with the development ensuring they are achieving their goals. Technically proficient with Microsoft Suites (Word, Excel, PowerPoint, and Outlook).
Areas of Expertise
Retail Restructuring
Integrity Based Selling
Communication
employee Development
Business Account Management
Operational Standards
Professional Experience
SPRINT (SHENTEL), Clarcksburg, WV
Retail Sales Manager
2016–Present
Efficiently manage the movement of Ntelos client toward Sprint in an allocated area.
Render expertise in generating local marketing which include outside events and local business partnerships
Play a key role in conducting training with the team members and graded them thru the use of sales metrics and store observation. Coaching team members through in store observations and sales metrics
Retain all current retail staff and hire additional employees
Take time in providing feedback to senior management on developments and possible perfections
Hold accountability in providing direction and guidance to retail staff over the merger of two companies
Delivered expertise in giving information to customers about the merger and acquisition as well as retain a high percentage of the customer base.
Train all staff on new policies, procedures and other information necessary information
Maintain operational standards including inventory control, correct and effective merchandising
Take full responsibility for preparation as well as reports every quarter and results for senior management
Exceeded sales goals in 2017 with 107% to goal
Ntelos Wireless, Clarskburg, WV
Retail Sales Manager
2007–2016
Maximize sales revenue and meet corporate objectives.
Held accountability in maximizing sales team in various locations and collaboratively establish and recommend sales goals that have led teams to 5 years of consecutive growth
Manage inventory loss and prevention
Played an integral role as the important member of team
Developed topic and conducted classes to the current employee training program as well as exercise writing, reviewing and teaching.
Exemplify expertise in assisting all levels of sales and leadership classes.
Mentored several coworkers to leadership positions
Rendered exceptional performance in marketing operations and compliance as a store manager as well as store branding and legal requirements contacts.
Optimized the use daily and weekly reporting as well as on site visits to define efficiency and developments to recommend areas of opportunity for growth.
Utilize keen eye for detail in monitoring trends in market and store sales and identify competitive issues and recommend sales strategy.
Earlier Career
Senior Sales Representative
Education
Bachelor of Arts in Political Science
West Virginia University, Morgantown, WV
Training Communication and Leadership Studies
Professional Development
Awards And Distinctions
Commitment to Excellence Award (Top Employee Development Award)
President’s Club Winner -Ntelos (Top Sales Award)
President’s Club Winner- Shentel