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Customer Service Microsoft Office

Thousand Oaks, California, United States
August 28, 2018

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**** ******* ****** ******** ****, CA 91360 Mobile: 818-***-****


Proficient in Microsoft Office: Word, Title Point & Data Trace Excellent customer service skills

Strong analytical and research skills Ability to resolve issues

Excellent verbal and writing skills Able to multi-task and prioritize

Adapts well to changing fast paced environment Familiar with FHA and HUD guidelines

Efficient time management skills Strong ability to meet deadlines

Meets and exceeds department standards Knowledge of loan servicing


Bank of America Corporation, Recon Trust Company-Simi Valley, CA February 2017-Present

Operation Representative

Support daily operations related to loan file process

Review and ensure mortgage loan documents for accuracy and compliance

WFG, Westlake Village, CA

Title Assistant & Closing August 2016-January 2017

Responsible for assisting the customers/clients in the maintenance of those products, assisting in products revisions of O & E’s

Answer the phone calls directed to their department and to field those calls either by helping the client directly or by directing the call to an examiner or title officer. The call may require further research by the title assistant in order to assist the client.

Provide outstanding customer service at all times to our internal and external clients.

Bank of America Corporation, Simi Valley, CA December 2012 to August 21, 2015

Mortgage Servicing Specialist II

Support daily operations related to loan documents process

Review and ensure mortgage loan documents for accuracy and compliance

Maintain efficient levels of service with regulatory timelines associated with completion of loan disclosures

Monitor closed loan pipeline to ensure timely funding

Deliver mortgage loan disclosures in a secure manner

Bank of America Corporation, Simi Valley, CA

Title Coordinators II October 2010 to December 2012

Research real property in county records to establish chain of title

Handle Pre-foreclosure properties for 22 California Counties

Public recorded and bankruptcy searches worked with County Recorders Officers

Coordinated in-bound Dept. email, worked with Internal and External clients

Recognition Awards for Outstanding Achievements and Dedication in customer service Quality Document Processing Coordinator

Bank of America Corporation, Simi Valley, CA

Title Exam October 2008 to October 2010

Manage title and vesting process to establish accurate title reports

Liaison to Branch underwriters Managers to achieve quality title commitments and policies


California State Northridge- Los Angeles, California attended 1 year

Bachelor of Arts in Economics – University of Bangkok, Thailand


Ronald Short, Director of Southern California Plant Operations, Stewart Title, Glendale, Ca

Sheri Vitale, Operation Manger, Old Republic Title, Glendale, Ca

Vilma Orellana -Vice President Operation Manager, Bank of America, Simi Valley, Ca

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