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Customer Service Human Resource

Norfolk, Virginia, United States
August 28, 2018

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Elaina Williams

**** ****** ***. *******, ** ****5 346-***-**** Professional Goals: Seeking a Human Resource position providing learning and growth opportunities for professional with exceptional organizational, data management, problem-solving and written/spoken communications skills. Qualifications:

Seasoned, performance- driven and accomplished professional, offering extensive experience in directing all aspects of human resources management. Proven record of achievements in core efficiency initiatives that drive organization change and performance development. Effective leader and team player, equipped with superior techniques in delivering complex transformational change programs related to the HR aspects such as change management, communications, business process development, and process improvement. Recognized as people person with ability to cultivate positive relationship with individuals of all levels and diverse backgrounds. PROFESSIONAL MILITARY EXPERIENCE

Human Resource Specialist June 2014 to Present

United States Army

Manage one or more military personnel processed recommendations for awards and decorations for awards ceremony according to Army Regulations. Advise on change in guidance, priorities or policies that would affect any processes by sending out announcements and messages to all parties concerned with and affected by the changes and new information prior to the changes taking effect so everyone can properly prepare for the changes.

Review personnel action requests to ensure compliance with policies and regulations. Ensures compliance with internal controls to minimize problems and inquiries regulations and procedures and to provide assistance as necessary.

Works closely with other personnel and management to identify and modify current military positions to create positions obtain information leading to job placement of employees. Utilizes knowledge of positions and vacancies through coordination with Directors and employee for possible placements.

Research data thoroughly before completion and coordinate with appropriate staff element, subcommand, or HR directorates to ensure facts are correct and recommendations are feasible. Apply qualitative and quantitative techniques to identify, evaluate, and recommend interventions to resolve complex HR problems and issues.

Resolve complex processing issues/actions that require extensive coordination with subordinate commands such as answering to inspector general complaints, congressional and presidential inquiries as well as planning for ways to better the system and bring about awareness to units that did not receive proper training. Respond to customer/congressional inquiries or requests to address their human resources needs in a friendly manner so as to address every need.

Performs complex assignments using research methods, information-gathering techniques, and analytical skill sufficient to locate, interpret, and analyze for applicability and appropriateness to the assignment. Coordinate recruitment, selection, promotion, awards, or training activities upon management’s request by setting timelines, guidelines, conducting boards, and issuing orders regarding each action. Trained Soldiers, units, co-workers and commanders.

Works with the following HR, administrative, training, and pay systems: RSO, RCMS, CSMM, RLAS, ITRS, ATTRS, iPERMS, EMILPO, Tour of Duty (TOD) and Defense Travel System (DTS). Microsoft: Word, Excel, Power Point and Outlook

Customer Service Supervisor May 2013- Jun 2017

Wireless Advocates Virginia Beach, VA

Worked with products T-Mobile, AT&T, Verizon, and Sprint.

Determined best company by convey using combinations of teaching methods, conferences, demonstrations, practical exercises to present my product.

Provides advice and assistance to management in such areas as; recruitment initiatives to replace loss of skilled employees and workload expansion.

Relied on upselling and suggestive sales techniques to sell additional products to customers, including Bluetooth, speakers, screen protection, HDMI cables and chargers.

Encouraged customers to apply for store credit cards to save more on their purchases

Handled billing, suspensions, and pay issues.

Customer Service Associate Oct 2012 – May 2013

Navy Exchange Command Norfolk, VA

Advise on changes in guidance, priorities or policies that would affect any processes by sending out announcements and messages to all parties concerned with and affected by the changes and new information prior to the changes taking effect so everyone can properly prepare for the changes. Apply principles, policies, practices, methods and techniques for customer service by becoming the subject matter expert on things that govern specific to issues and concerns.

Aid help as a cashier and or stock in the gift shop when the store volume would increase


Columbia Southern University Jan 2018- Present

Human Resources Management

Augusta Technical College May 2007- May2009

Dental Assisting

Ross Sterling High School Aug 2002- May 2006

General Studies



Human Resource Management (2018)

Culture Competence

Human Resource Staff Development (2018)

Unity of Effort Framework (2018)

Defense Support of Civil Authorities (2017)

COR in Contingency Environment (2017)

Securing the Mobile Network (2017)


Experience with Regional Level Application Software (RLAS), Human Resources Packet Accountability Site (HRPAS), Tour of Duty (TOD), Defense Travel System (DTS) since its conception and transition from hard copy travel vouchers), Human Resources Command

(HRC) Homepage, IWS, Interactive Web Response System (IWRS) for OER/NCOER, Individual Training and Readiness System (ITRS) myPAY, Army Knowledge Online

(AKO), Army Training and Certification Tracking System (ATCTS), Army Reserve Account Maintenance and Provisioning (ARAMP), Personnel Electronic Records Management System (iPERMs), Medical Electronic Data Care History and Readiness Tracking (MED- CHARTS), MODS, Medical Protection System (MEDPROS), Automated Voucher System

(AVS), e-PROFILE, Reserve Component Manpower System (RCMS for MGIB and USARC information dissemination), Army Training Requirements and Resources System

(ATRRS), Reserve Component Automation System (RCAS),Lotus/Pure Edge document viewer,, Microsoft word, excel, PowerPoint, publisher, Adobe Pro, knowledge of systems theory within an organization, training in health-coaching, Computerized Patient Record System (CPRS),Office/Admin: multi-line phone, copy, file, scan, 10-key, typing 70+ wpm, PC, MAC, MS, Maintains SECRET Security Clearance. REFERENCES

Joshua Miller, Chief of Staff

94d Regional Support Command

502-***-**** Email Mariel Mendoza, Human Resource NCOIC

275 Combat Sustainment Support Battalion

540-***-**** Email Samuel Newsome, Paralegal Advisor NCOIC

310 Sustainment Command

804-***-**** Email

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