Manager Front Desk

Experience

Project Coordinator, Hunter Construction Services, Deerfield Beach, Fl. Feb. 2007-Mar. 2011

Worked on a $13 million condo renovation

Scheduled tenant relocation

Restoration thru final phase

Front Desk Supervisor, Renaissance Hotel, Boca Raton, Fl. May 2004-Nov.2006

Responsible for training a staff of 10

Interim front desk manager

Daily scheduling and staff meetings

Responsible for V.I.P. guests and concierge services

Trained and participated in hurricane planning and preparation

Received nine Marriott “Spirit to Serve” awards

Earned Associate of the Month, September 2004

Recreation/Beach & Pool Manager, La Playa Beach & Golf Resort, Naples, Fl. Dec. 2001-May 2003

Trained and managed a staff of 20 in a high-end resort setting

Responsible for 4 pools, 660 feet of beach, and 18 luxury cabanas

Developed recreational programs for guests and members

Received Manager of the Quarter, 1st quarter 2001

Guest Relations Manager, Intercontinental Hotel, Chicago, Ill. May 2001-Dec. 2001

Responsible for Six Continents Club; a guest recognition program

Handled all V.I.P. guest check-ins and departures

Updated daily briefing with general manager concerning all V.I.P. guests

Assistant Project Manager, Bomar Builders & New Horizons, Boca Raton, Fl. June 1998-May 2001

Assisted with coordination of multiple trades & subcontractors, as well as many daily activities involved in the construction of high-end residences.

35,000 sq./ft beachfront residence in Hillsboro Beach, Fl.

$1.5 million renovation of single-family residence in Boca Raton, Fl.

Assistant Manager of Beach Operations, Boca Raton Hotel and Club, Boca Raton, Fl. July 1996-June 1998

Responsible for the supervision & scheduling for a staff of 40 employees

Guest relations and programs to ensure maximum guest satisfaction

Responsible for hiring, training, and mentoring all new staff as well as ongoing employee motivation

Worked with hotel information systems and completed all hotel management courses

Restaurant Management Consultant, Millennium Management, Orlando, Fl. July 1994-May 1996

Assisted with preparation, planning, and opening of Sloppy Joe’s & Fat Tuesday’s in Hawaii, California, Georgia, and Florida.

Participated in all preconstruction meetings and helped established programs, menus, inventory, pars& training manuals.

Responsible for vendor selection & opening orders for food & beverage products & restaurant operational supplies.

Opening team member responsible for hiring and training of bar, host, &wait staff.

Oversaw daily floor operations to ensure guest satisfaction and ongoing training and development of staff.

Education:

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