Customer Service Administrative Assistant

Ayesha Shakoor

**** ** ****** ** ******** AB ******.*********@*****.***/ 780-***-****

PROFESSIONAL QUALIFICATIONS

Offering 5 + years of Canadian experience in customer service and administration

Possess Business Administration Diploma

In-depth knowledge of human resources procedures, skilled at designing and maintaining a filing system while keeping the information confidential.

Hands on in indexing, scanning, faxing, mailing, booking appointments, escorting patients, take vitals (blood pressure, height and weight), perform ECG's as well as chaperone physicians

A comprehensive knowledge of marketing strategies and project management

Proficient knowledge of HEALTHQUEST & other software with a strong understanding of the relationship between office personnel and tools for office productivity.

Experienced with handling complaints successfully

Demonstrated ability in providing excellent customer service, completing accounting related tasks, and including process improvement

EDUCATION

Business Administration Management 2018

CDI College, Edmonton AB

Bachelor’s in Health Sciences

Nishtar Medical College Multan Pakistan

PROFESSIONAL EXPERIENCE

Customer Service Manager Dec 2013 - Present

Wal-Mart, Edmonton, AB

Provide a friendly work environment for Associates and Customers

Receive and resolve customer complaints

Manage register errors when necessary/required

Follow and train associates on the standards of practice

Respond to CSM alerts on the handheld promptly

Provide coaching and training feedback to associates

Resolve customer disputes/concerns and use good judgment to make decisions for the customer at the cash register and customer service desk

Lead and motivate team to maintain effectively sales rates of Wal-Mart Rewards MasterCard

Hospital Administrator Jan 2009 – Feb 2012

Friends Surgical Hospital Pakistan

Supervised daily administrative operations and staff’s performance

Monitored expenses and suggest cost-effective alternatives

Developed and implement effective policies for all operational procedures

Prepared work schedules and trained new employees

Maintained organized medical and employee records

Ensured prompt ordering and stocking of medical and office supplies

Answered queries from doctors, nurses and healthcare staff

VOLUNTEER

Edhi Center, school for special children, Multan Pakistan

Helped children with disabilities with their homework and routine activities

Organized charity events for fund raising

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