Customer Service Sales

Professional Summary

Skills

Experience

KAREN S SHAW

***** ******* ***, *********, ** 34756 (H) 321-***-**** *********@*****.*** Accomplished and energetic General Manager with a solid history of achievement in Retail Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Time Management, Customer Service and Staff Relations.

Customer Service Sales and Marketing

Executive team leadership Multi-Million Dollar P&L Management Optical Experience Staffing/Training Development

Critical Thinking Administration and Management

General Manager 04/2009 to 07/2018

Eyeglass World – Ocoee and Orlando, FL

Explained goals, policies, and procedures to staff members. Planned and implemented sales promotions and other marketing strategies and activities for store location.

Oversaw appointment scheduling for patients.

Set marketing, sales, and other financial goals for associates and monitored the progress toward these goals.

Completed and maintained records such as state-required documents, tracking documents, and product inventory documents.

Conducted market research and analyzed sales trends for all the store locations. Directed and supervised work of associates and doctors. Identified skill development needs for staff.

Interviewed and hired new employees.

Responded and handled customer complaints and customer service issues. Reviewed financial P&L's, sales and activity reports, and other performance data. Organized and scheduled work hours for employees.

Sold services, products, and merchandise to clients. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate Education

individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Provide services to customers, such as order placement or account information. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Order and dispense supplies.

Assistant Supervisor 01/2005 to 11/2008

Wyndham Bonnet Creek Resort – Lake Buena Vista, FL Staff and Training development.

Client-Vendor relations.

Executive team leadership.

Scheduling and Inventory.

Food & Beverage (Assistant Supervisor) 05/1999 to 12/2004 Hilton Orlando Buena Vista Palace Disney Springs Area – Lake Buena Vista, FL Staff and Training development.

Client-Vendor relations.

Executive team leadership.

Scheduling and Inventory.

Head Cashier (Food & Beverage) 02/1993 to 08/1996

Sugar Disney Swan & Dolphin – Lake Buena Vista, FL Used computers for various applications, such as database management or word processing. Responsible for closing out all servers.

Responsible for balancing and closing restaurant.

Led hosting staff.

Associate of Science: Business Management

Lake-Sumter State College - South Lake Campus - Clermont, FL

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