Customer Service Microsoft Office

Mirta Bacic

***** **** ** ****: 780-***-****

Edmonton AB T6V 1R9 *****.***@*******.***

Highlights of Qualifications

Administrative Professional Diploma

Known for providing exceptional, customer-focused service

Experienced with Google Documents, Sheets, Drive, Calendar, and Mail

2 years of progressive responsibility in Hospitality Industry, Retail Sales, and Customer Service

Experienced with Microsoft Office 2013 Outlook, Access, Word, Excel, and PowerPoint

Quick learner who loves new challenges

Keyboard 45 wpm

Professional Employment Experience

Receptionist (Temporary) Edmonton, Alberta

City of Edmonton, Traffic Safety June 2018–July 2018

Handle tasks while the original receptionist was away

Managed the access data base

Answer the phone

Assist with any requests from coworkers and citizens

Administrative Assistant (Two-Month Work Practicum) Edmonton, Alberta

City of Edmonton, Community Standards Peace Officer Section Mar 2018–Apr 2018

Create professional documents with clear formatting

Manage incoming and outgoing interoffice mail

Schedule appointment and manage calendars using Google applications

Create important court dates in the Google Calendar for Peace Officers

Enter accurate hours on DARs software for the officers

Attend important meetings and take meeting minutes

Keep track of inventory such as supplies

Handle phone calls in a professional manner (answer and take messages)

Arrange maintenance for plumbing, electricity and installation

Record ticket entries on Google documents and POSSE

Create exceptional documents while given minimal information and direction

Complete tasks in a timely manner while giving maximum effort

Observe complicated procedures then challenge myself to complete them

Maintain security of confidential information following FOIP & PIPA regulations

Work well independently and/or within a cooperative/productive team environment

Update and maintain client information in Google Drive following ARMA filing standards

Format spread sheets, enter data, and analyze information using Excel and Google functions

Create and maintain records-management systems (both electronic and hardcopy)

Sales Associate/Customer Service Representative Edmonton, Alberta

The Shoe Company Aug 2015–Present

Handle customer concerns/complaints to provide best service possible

Work well under pressure during busier times (e.g. back to school and the holiday seasons)

Come into work on short notice, especially during back to school and first snowfall

Arrive on time or a couple of minutes early for every work shift

Provide individualized customer service to determine each client’s specific wants and/or needs

Answer phone calls and provide customers with useful information about product

Adapt well to new tasks and responsibilities, while as switching from different positions

Process new stock and apply security tags by product code and date received

Follow cash procedures to ensure the most secure, best and quickest service possible

Develop customer loyalty by offering extra service–go the extra mile

Provide exchange and return timelines for our items–make exceptions in certain situations

Record customer data into corporate database in an accurate, efficient matter

Benefit customers by informing them of promotions and loyalty programs offered

Secure confidential client information following PIPA regulations

Manage cash, debit, and credit payments quickly and accurately

Earn trust and accept responsibility for closing cash at the end of stores hours

Maintain a clean store while being able to balancing customer needs and questions

Dish Washer Edmonton, Alberta

ABC Country Restaurant Jun 2012–Nov 2012

Education and Training

Administrative Professional Diploma Edmonton, Alberta

Campbell College Sep 2017–Apr 2018

Computer Training Microsoft Office 2013

Applied Office Procedures

Business Math

Business English and Business Communication

Professional Development Workshops

High School Diploma Edmonton, Alberta

Archbishop O’Leary High School Sep 2013–Jun 2016

Transferable Administrative Skills

Computer

Format, edit, proofread, and mail merge document/correspondence in Word

Research information on the internet to arrange travel accommodations and transportation

Create PowerPoint presentations for meetings, seminars, and/or special events

Design, format, and edit newsletters or brochures

Organizational

Prioritize duties to organize daily needs and long-term projects

Arrange and organize meetings for executives or managers, plan and coordinate special events

Prepare meeting agendas, attend meetings, transcribe minutes and distribute

Sort and collate invoices, reports, memos, letters, and required documents

Volunteer Work

Festival of Trees Edmonton, Alberta

Archbishop O’Leary High School Dec 2013

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