ENGLISH PURNELL

*** ******** **. ***. *, Bloomington, IL 61704

P.O. Box 92, Park Forest, IL 60466

Mobile: 708-***-****

SUMMARY

A seasoned Administrative Assistant with over 6 years experience working in specialty areas such as Banking, Education and Underwriting. These combined positions have allowed me to display my skills in team building, analyzing/preparing reports, managing inboxes and telephones, setting up conferences and meetings, while displaying myself as a team leader. PROFESSIONAL EXPERIENCE

State Farm Bank September 2016 - May 2017

Underwriting Service Assistant

● Evaluated Customers eligibility for insurance policies

● Researched policy information and changes

● Responded to agents/policyholders questions regarding billing and processing procedures

● Processed high volume policy changes using guidelines and procedures that comply with state laws

State Farm Bank August 2011 - September 2016

Bank Support Representative/Title Administrator

● Assisted with case management and policy changes

● Entered data, prepared reports and records

● Resolved issues and provided solutions

● Arranged/Coordinated conferences, meetings and schedules

● Researched account histories

● Opened and distributed mail

● Handled Paid in Full/Settled Accounts

● Updated Credit Reports

● Created Procedure and Training Manuals

● Mailed Released Titles to Account Holders

● Released/Secured SFB's Lien on Auto, Homes, etc.

● Corresponded with vendors

● Handled Specialty Accounts (Bankruptcy/Foreclosure/Home Equity/Repossession/Total Loss)

● Maintained Records and Secured Data

● Answered "Zero-Out" calls from SFB's switchboard

● Managed Groups Email/Voicemail Boxes

● Served on Various Committees (E3, Newsletter, SFEA)

● Planned Group/Team Outings

● Handled Escalated calls and accounts

● Trained several backups and Interns

School District 170 August 2008 – August 2011

Teacher's Assistant/One-on-One Aide

● Assisted Home Room Teachers with daily assignment tasks and long term projects

● Worked one-on-one with special needs students during tests, assignments, and projects

● Checked special needs students assignments for accuracy

● Maintained students personal file records

● Suggested as well as created a comfortable learning environment for students

● Handled all incoming and outgoing telephone calls for the school

● Directed parents to conferences

● Opened and distributed mail

● Created and faxed documents

● Maintained school calendar

● Assisted all teachers with copying

● Handled all permission slips and money for school field trips

● Created and typed agenda for meetings and conferences SKILLS

Proficient in Microsoft products such as Access, Excel, Outlook, Word and PowerPoint. Also knowledgeable with Concur, ConnecZ, Debt Manager, Insight, Latitude and Peoplesoft EDUCATION

Robert Morris University August 2010 – May 2011

Pursuing Business Management Degree

Dean’s List for both semesters

Homewood-Flossmoor High School, Flossmoor, IL August 1999 – May 2003 Received Diploma in General Studies

References will be forwarded upon request

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