Manager Employee Relations

Evangeline E. Grant

Elk Grove, CA *****

Email: **********@*****.***

Contact number: +1-714-***-****

Summary

Experienced in Human Resources, proficient in administrative duties with excellent planning, organizational skills, and ability to manage multiple tasks and responsibilities.

Professional experiences:

ENGLISH (ESL) INSTRUCTOR

December 2, 2017 – Present

51Talk– Online English School

Beijing, China

Teach English language to Chinese students online and evaluate their performance based on set guidelines

Conduct one-on-one video lessons with the students

Provide corrective feedback and ensure that the students understand each lesson

Create a lesson memo with the necessary feedback about the topics discussed

Senior Human Resources Executive - Employee Relations and Payroll for GCC Countries

October 17, 2011 - June 20, 2016

VLCC International LLC, Dubai, UAE

An international brand for Slimming, Beauty and Fitness and Number 1 wellness brand in South Asia and Middle East with 300 locations across 109 cities.

Handled administrative and operational responsibilities across branches in UAE, Oman, Bahrain, Qatar, Egypt and Kenya (GCC Countries)

Administrative duties:

Provided administrative support for five high-level executives

Managed email correspondents and processed employee documents request through HRMIS portal

Established and maintained filing systems of personnel records and HR documents (HRIS system and hard copies)

Data entry of new employee, deletion of resigned employees/leavers in HRMIS system and continuous update of essential details such as changes in salary, profile and designation of employees.

Prepared and generated reports, correspondence, binders, forms, and charts

Arranged and assisted booking and repatriation of resigned/terminated employees

Served as liaison between units, support services and other departments

Prepared and proof read HR related documents, appraisals, feedback forms etc.

Updated, Audited and verified HRMIS system monthly to ensure accuracy and veracity of records.

Coordinated weekly HR department meetings and periodic company conferences and events

Process employee benefits and compensation such as medical coverage insurance, annual leave, maternity and bereavement leave, training allowances and all other remuneration of employees

Operational duties:

Planned, Delivered, Presented an intensive HR system training for managers and employees of branches in GCC countries namely U.A.E., Bahrain, Oman, Qatar and Kenya

Created and conducted an induction training program for new employees

Organized and headed overseas recruitment and employment trips in Southeast Asia

Planned and delivered training courses on performance management skills for Managers

Maintained accurate employee records through the system and ensure confidentiality of all files in relation to database, IP secrets and strategy

Coordinated with stakeholders to manage attendance (time-keeping) at all centers for all regions across GCC countries.

Administered payroll and attendance for 700 employees, HR Management Information System reports, new employee on boarding process and End of service settlements

Responsible for presenting reports on final settlements, Payroll summary, Leavers and other HR reports on a monthly basis

Developed and implemented Performance management process for employee retention through succession planning, appraisals, promotions and transfers, employment policies, disciplinary procedures, employee welfare activities and team building

Provided management counseling for branch heads, regional managers and stakeholders

Human Resources Coordinator

April 2010 - October 2011

Burj Al Arab Hotel, Dubai, UAE

Considered as the world’s most luxurious hotel under the renowned Jumeirah Group.

Administrative duties:

Served as the primary point of communication for the department, including responding to emails, scheduling meetings, employee induction training and fielding telephone calls

Planned and coordinated international travel; arrangement of itineraries of Executive chefs and Executive candidate itineraries and hotel bookings.

Managed email correspondence and employee inquiries

Arranged travel itineraries for Director of HR, HR Manager and other high-level executive employees.

Managed the payroll for 1,400 employees of the entire hotel and liaised with Corporate Payroll Department

Collated and Presented monthly reports of new hire, leavers, transfers and Accounts statistics summary for analysis and payroll update

Maintained filing systems of monthly reports ( electronic copies and physical filing)

Administered employee remuneration benefits such as vacation and flight entitlements, medical coverage, accommodation concerns and overall employee inquiries and issues

Operational duties

Delivered new employee HR induction and monitored monthly and final appraisal for employees’ probationary period

Coordinated company events, awarding ceremony, recognition day and other HR related activities.

Managed office, act as a first point of contact for employees for performance management and employee relations issues.

Processed Immigration procedures for recruitment and resignation, visa applications

Conducts reference checks and prior employment verifications and security background checks

Arranged repatriation of resigned employees, including flight bookings, courier and freight arrangements.

Conducted resigned employees’ exit interview and analyzed the data for reports

Processed ordering and acquisition of supplies through the system

Restaurant Supervisor (Team Leader)

June 2009 - April 2010

Wild Wadi Water Park, Dubai, UAE

A leading waterpark in the Middle East under Jumeirah International, Dubai Holding.

Managed the daily restaurant operations

Trained staffs on customer service procedures and interpersonal skills

Ensured food safety compliance as per Health Municipality laws

Contributions, Awards and achievements:

Rookie of the Month - August 2009

Award for new employees who exceeded expectations on duties and responsibilities

Sales and profitability awards:

“You Rock” Award – September 2009

Award for implementation of unique ideas that achieved results and increased profit ( Bingo contest-Employee incentive idea)

Voices Champion- December 2009

“Go Large” idea was an incentive program that helped increase the sales and revenue of the F&B Outlets. The program was implemented in the entire Water park.

General Manager

June 1999 - April 2009

Chili’s Grill and Bar, Am-Phil Food Concept Inc., Manila, Philippines

An American restaurant brand with international branches worldwide.

In-charged of meeting Restaurants Management Operating Profit (MOP) and managed operating expenses to achieve labor percentage cost

Reported directly to the Director of Operations and President of the company

Managed 75 employees, with a track record of year by year increased Profit percentage

Handled recruitment and on-the-job evaluation of Management-in-training

Developed, implemented and evaluated Human Resources initiatives and strategic planning with all the department heads, Director of Operations, President and General Managers

Spearheaded and Monitored the in-store training manager on various training and motivational programs for staffs including succession planning

Achieved International Safe Audits with a score of 95% and accomplished outstanding rating/result in Restaurants Mystery Guests

Operations involvement, visiting guests, recovering guest complaints, event booking and providing 100% guest satisfaction

Formulated and evaluated local store marketing and other various marketing schemes together with local store Marketing Manager and Marketing Head to help increase sales as per given target and net income contribution

Provided measures and monitored F&B costs through effective analytical approach in lowering costs through wastages/spoilage control and full utilization of stocks on hand

Restaurant Manager

March 1996 - March 1998

McDonald’s Philippines, McGeorge Food Industries, Manila, Philippines

Reported directly to the General Manager and was in charge of maintaining excellent service, over-all cleanliness and providing quality foods to customers

Prepared daily expenditure reports and managed payroll

As training manager, assisted the in-house trainers and monitored the staffs’ training progress

Planned the staff schedule and management rotation to meet the labor target

Handled counseling and disciplinary procedures

Ensured the application of Policies and Procedures of the company

Educational Qualifications:

1991 to 1995

Bachelor of Science Degree in Commerce Majored in Management with Management Information System (MIS)

Assumption College, Makati City, Metro Manila, Philippines

Training and certifications:

Creating Ultimate Experience- Apr 2010 Burj Al Arab Hotel, Dubai

Task Trainer Workshop -Feb 2010 Wild Wadi Waterpark, Dubai

Restaurant exposure-Feb - Mar 2008 San Francisco,Los Angeles, California and Las Vegas, Nevada

Wine training and exposure-Mar 2008 Napa Valley Winery

ServSafe (food safety)Training-Jun 2008 National Restaurant Association and Certification Accredited by American National Standard Institute

Training and Development Conference-Apr 2005 Intercontinental Hotel, Singapore Management Safe Updates

Local Store Marketing-Oct 2004 Chili’s Grill and Bar Head Office

Bar Training Workshop and seminar-Sep 2003 Chili’s Grill and Bar

Personal Effectiveness Towards Service excellence-Aug 2002 Winfield Consultants

Basic Management Course-Jun 1997 McDonalds Corporation

Basic Operation Course-Oct 1996 McDonalds Corporation

Key skills:

Excellent English communication skills – speaking, reading, writing and listening IELTS score: 7.5

Strong Software Competency Skills and efficient typing skills-Proficient in the following systems: Microsoft office suite (Word, Excel, Outlook, Power point), HRMIS, ORACLE, TMS, OASYS, Sniper hire, LMS, MICROS, Adaco-purchasing/ordering system)

Well-developed leadership skills such as time management, strategic thinking and commitment to achieve, adaptability and innovation, analytical and problem solving skills, and customer service orientation

Organizational and Time Management Skills-Organized, has eye for detail, result oriented and can work under pressure. Manages work independently and delivers results in a timely manner.

Excellent Interpersonal Skills- Speaking and listening skills, ability to work as part of a team, influencing and negotiation skills, and conflict resolution skills.

Contact this candidate