Customer Service Medical Device

Deanna (DJ) Castro 408-***-****

**** *********** **. #*** ***********@*****.***

San Jose, CA 95134

PROFILE:

I have strong attention to detail and have the ability to meet time sensitive schedules, which result in excellent performance. I create a positive connection with all levels of management, engineering and colleagues. I am able to work independently and in a team environment. As a valued contributor, I am passionate about the quality work towards the company and products.

ACHIEVEMENTS:

Uber

Driver Specialist 9-2016 thru Current

Over all 5 Star Rating

Assured passengers were safe as I drove them to their destination

Tesla, 45500 Fremont Blvd., Fremont, CA 94538

Assembler Associate (Contracted thru Nelson Staffing) 2-2016 thru 9-2016

Assemble Model X and Model S at Chassi 2A

Hand start brake lines

P Bull Bracket

Install Weather Strips

Boston Scientific (Medical Device Company) 150 Knowles Drive, Los Gatos, CA 95032

Inspector IV 4-2013 thru 10-2014

Responsible for final inspection and/or auditing catheters, valves and accessories as per current procedure and specifications

Responsible for checking labeled unit boxes in final packaging and release them to sterilization

Train and monitor employees while evaluating the quality of their work

Identify workmanship defects and initiate a non-conformance report

Interact with Engineers for non-conformance report

Prioritize all inspection activities to ensure all product lines have been QC’d to meet daily goals

Provide input to performance reviews for inspectors

Review the weekly Environment readings and Packaging seal integrity test results

Essai Inc, 48580 Kato Road, Fremont, CA 94538

Assembler 5-2011 thru 2-2013

Prepare parts for assembly

Assemble units per drawings, specs and verbal instructions, may require use of hand tools

Other duties as required

Linear Technology, 1630 McCarthy Blvd. Milpitas CA 95035 408-***-****

QA Manufacture Operator II 8-2006 thru 12-2008

Cleaned wafers thru FSI tank, load/unload wafers into furnace, inspect wafers, redo process if needed

Continuously met daily quotas

Passed on going audits

Continually passed tests to be qualified to work on furnaces

Trained new hires

Lumileds, 370 W. Trimble Road, San Jose CA 95131 408-***-****

QA Manufacture Operator II 11-2005 thru 7-2006

Responsible for performing test and specialized in engineering assignments to support wafer process

Masking process: align/expose, develop and wafer inspect

Dry and Wet etch, etching tiatunsun off wafers, etching silver and wafer inspect; thinning wafers to specifications for bonding and polish process

Trainer for masking, dry etch. Back epi/tech and sandblasting

Annealing

Bayer (Medical Device Company) 870 Parker St., Berkeley CA 94710 510-***-****

QA Inspector 7- 2004 thru 7-2005

Inspected and rejected glass vials, which were delivered on a fast paced converter belt

Loaded and packed approved supplies

Assured surroundings were clean according to guidelines

KQ Precision, 3380 Keller St., Santa Clara CA 408-***-****

Order Expeditor 8-2003 thru 5-2004

Accomplished assigned tasks

Managed inventory department

Managed work orders and update customers of delivery schedules

Costco Warehouse, 150 Lawrence Station Road, Sunnyvale, CA 94086 408-***-****

Customer Service and Stock Clerk (1 year contract) 10-2002 thru 8-2003

Contributed my professional attitude towards individuals and task in a fast paced environment

Greet members professionally

Audit receipts to assure accuracy

Awarded for catching inaccuracies on receipts and stocked items

Perform security awareness

Stock, organize and remove items as instructed in a timely manner

Assisted in the Optical Department by answering phone and aiding customers with their request

Operating Systems (closed, out of business)

Desktop Technician (Contract) 1-2001 thru 9-2002

Contracted to Nortel Networks and Cisco Systems

Provided excellent, detail and professional support to internal and external customers

Scheduled appointments with end-users to retrieve expired lease PC’s

Collected PC’s and completed data entry task on Action Request System 4.0 (Remedy)

Formatted drives and installed 98 and 2000 using Ghost application

Logged daily audits on MS Excel

Replaced missing or defective hardware

Assured functionality of the PC’s before shipment to vendor, assist and trained new co-workers, verified Sun workstation IP addresses and host names

ILC Technology (Perkin Elmer), Sunnyvale, CA

Glassblower 3/Inspector 3-1997 thru 12-2000

Create an average of 60 quartz lamps (2 kits) per day to tolerant specifications

Accomplished task by reading and analyzing blueprints, soldering, utilizing calipers and tweezers to assure accurate measurements

Test the electrical output of the lamps

Visually and manually inspected the finished product before sending to Quality Control using hand tools and microscope

Assisted Group Lead with mentoring co-workers and training new hires

Performed lead responsibilities during their absence

Very knowledgeable on safety and cleanliness

Involved with ISO 9000 compliance

Weiss Glass Technology, Santa Clara, CA

Lathe/Bench Operator/Inspector 2-1994 thru 2-1997

Applied my eye and hand coordination to notable measurements

Received Employee Accomplishment Award for “Low Turn Out of Rejects”.

Followed custom blueprints of wafer carriers (boats) made of quartz

Measured material with hand tools

Maintained and cleaned work area with vacuum chuck and clean quartz with acid

Positioned and aligned material using jigs fixture on lathe or bench depending on order

Handled hydrogen torches and blown oxygen through a tube to mold quartz to its precise dimensions

Grind product if uneven and checked parts for stress under a microscope

Visually and manually measured product before sending it to QC

Involved with ISO 9000 compliance

ILC Technology, Sunnyvale, CA

Lathe Operator/QC Inspector 8-1991 thru 1-1994

Expertise in hand coordination and interpretation of blueprints

Reviewed blueprints to measure material and to build product

Used measurement tools; calipers and tweezers

Operated torches to shape the quartz according to measurements

Inspected the product for miscalculations

Cleaned area very well before and after use

As a QC Inspector, looked for flaws, verified measurements, test performance, inspected with a microscope and cleaned products

EDUCATION:

Certified Emergency Response Member, Chemical Handling ie; Sulphoric Acid, Hydrofluoric Acid, Hydrogen Peroxide, Septer C computer Training, grooming for success with Dani Johnson and James Lick High School

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