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Multi Unit Store Manager

Charlotte, North Carolina, United States
August 27, 2018

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Rhavann Perkins Charlotte, NC C: 980-***-****

Professional Summary

Top producing sales professional and expert in the retail industry. Dynamic communicator who consistently exceeds goals and company expectations.

Work History

Store Manager

Jockey International - Charlotte, NC

●Responsible for all aspects of Base Store management including:

o Driving all aspects of store level sales and profitability.

o Recruit, select and train a team of qualified, dedicated and professional store associates

based on established core competencies.

o Lead and inspire store team through effective coaching and performance management;

develop key staff members for expanded roles in the organization.

o Maintain all standards of store operations including visual presentation, security, inventory

control, human resources, expense control and operational policies and procedures.

o Consistently and accurately plan appropriate staffing levels in order to maximize sales and

minimize expense.

o Create and maintain a professional relationship with all landlord and mall management

representatives; attend meetings and coordinate participation in all relevant store level


o Manage the execution and adherence to all corporate programs including: Jockey

Rewards®, We Serve, WOW and Bra Fit Certification.

●Provide all employees with appropriate coaching, feedback and developmental support needed to

create a high performance store sales and management team. Train and develop all Associate Store

Managers on all aspects of recruiting, selection and training of new associates.

●Responsible for the development of all key staff members for expanded roles in the organization.

●Responsible for all aspects of store operations including: staffing, selling skills, payroll planning,

merchandising, stock management, expense management, human resources, safety and security,

and operational policies and procedures.

●Ensure all Company prescribed standards are met and adhered to by all employees.

●Regularly review key performance metrics with staff in order to drive profitability and service in the


●Lead by example and maintain consistent selling and service standards through communications,

training, and individual accountability.

●Perform store opening and closing procedures in accordance with Jockey policies.

●Perform sales transactions (ringing purchases, processing of cash or credit payments, counting


●Protect the security of cash, inventory, and other company assets according to policies and


Store Manager, Crazy 8 – Concord, NC

●Completes store operational requirements by scheduling and assigning employees.

●Maintains store staff by recruiting, selecting, orienting, and training employees.

●Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

●Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

●Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

●Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

●Oversee preparation of displays, merchandise, and presentations

●Coordinate the flow of goods from the stock room to the sales floor, and do merchandise replenishment

●Assist the store team in maintaining housekeeping standards and store's visual objectives by straightening merchandise and assisting in fixture and floor changes

●Oversee and ensure compliance of all staff with established company policies.

●Control and minimize shrink to meet company expectations.

●Plan and control payroll within budget.

●Follow sales trend to the maximize scheduling and sales.

●Eliminated Quarter to date deficit in under two weeks of initial employment.

Store Manager, Claire's/Icing – Pineville, NC

Multi Unit Management

●Led and motivated the store team to increase sales and ensure efficiency.

●Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews.

●Managed inventory control/Shrinkage by conducting weekly and monthly counts

●Over seen daily operations and met sales goals for spotlight/high volume store within the district

●Strong merchandising skills with proficiency in seasonal/ daily signage updates and floor moves

●Reinforced company initiatives and trained employees on new products, services and operational changes.

●Develop, assign and monitor sales goals for retail personnel. These goals were determined based on what the company was looking for plus what the location needed to show growth and improvement.

●Ensure that customers and prospective customers were treated with the highest levels of courtesy and professionalism.

●Resolved customer concerns in a timely and empathetic manner.

●Promoted to store manager role after only 2 months with company

●Decreased Quarterly deficit by over $5,000 in just 6 weeks upon placement at new store.

●Raised KPI's to top in the district just 2 weeks into new store.

●Top Volume and spotlight store in the district. Second largest Volume out of 16 stores grossing over $800,000 annually.

Marketing Director/Retail Store Manager, Little Tiny Waist – Pineville, NC

Multi Unit Management

●Uploaded product information to e-commerce websites Kept marketing department's documentation and databases up-to-date

●Designed promotional advertisements for social media

●Validated product inventory and updated promotions Participated in weekly team meetings and other key meetings to gain exposure to the business

●Formulate captions and other marketing concepts for brand ambassadors and post on social media

●Linked business with current online marketing company to rebrand website and track new and existing techniques for website traffic and conversion

●Interviewed potential employees

●Trained New hires

●Provided leadership, management, and supervision of the store operations of multiple store locations

●Completed other projects as assigned


NorthWest Florida State College - Niceville, FL Courses completed related to Business management: Business Ethics, Personal Management, Retail Management, Management, Intro to Business, Intro to Marketing, Business Law I & II, Social Problems, Accounting I & II


Proficient in computer application programs including but not limited to, Microsoft office, Adobe, Excel, ADP, and Citrix.

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