Customer Service Data Entry

Ivy Cheryl Gantt

**** ****** ***** **, ***. ***

East Point, Ga 30344

********@*****.***

Dear Hiring Manager:

Your job posting indicated requirements that closely match my background and expertise. I have enclosed my resume to provide a summary of my qualifications and background for your review.

Throughout my career, I have demonstrated the highest performance standards within a diverse range of administrative functions. In addition, to my secretarial skills, I have a strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget and accounting functions.

Along with administrative capabilities, I have a coordinated 500+ person teleconference which included 3 other cities. I am certain I could prove to be an asset with your company.

I would welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank you for your time and consideration,

Sincerely,

Ivy Cheryl Gantt

Ivy Cheryl Gantt

3072 Washington Road, Apt. A-1

East Point, Georgia 30344

********@*****.***

SUMMARY: Twenty (20) years of data entry supervisor/instructor experience; Ability to manage multiple task in a pressured environment; Superlative communication and team building skills.

HIGHLIGHTS:

Order processing * Self directed

Certified in 10-key * Excellent communication skills

Time management * Computer Savvy

Meticulous attention to detail * Customer Service oriented

ACCOMPLISHMENTS

Researched, calmed and rapidly resolved client conflicts to prevent loss of key contacts;

Supported Vice President through personal document management, calendar organization for meetings

Designed PowerPoint presentations for monthly divisional meetings with top-level executives

EXPERIENCE

Jan 2016 – Present HOME DEPOT/Customer Service Representative Marietta, GA

Responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls.

Responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis.

Assists in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help resolve the matter.

Collaborates with field associates to resolve inquiries around calendars/availability to meet the customers’ needs.

May 2013 – Aug 2014 AIRSERV/Passenger Service Rep Atlanta, GA

Assisted with passenger check-in along with validating passenger travel documents. (i.e. passports, visas, payment documents required to enter certain countries)

Jan 2011 – Feb 2013 WELLSTAR HEALTH SYSTEM/Unit Secretary Austell, GA

Performed clerical and receptionist functions including computer order entry and retrieval of data

Maintained unit supplies

Prepared and maintained patient charts, transcribed physician orders

Completed and submitted clinical documentation in accordance with system guidelines

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Jan 2006 – Dec 2008 Atlanta Convention and Visitors Bureau Atlanta, GA

Convention Registration Agent

Responsible for registering convention guests for access to showrooms and training sessions

Diverse in several work sites for diverse events

Mar 2008 – Nov 2008 FEDEX/Customer Service Rep Atlanta, GA

Performed a variety of customer service duties to support efficient international express operations;

Responded to customer’s needs including scheduling of pick-ups, service information, tracing of shipments;

Identified problems and resolution through available information or through the use of FedEx systems.

Jan 2001 – May 2002 -Delta Staffing/Word Processor/Typist Atlanta, GA

Processed more than 300 complaint letters from customers for Airline analysts to make monetary or credit decisions.

Successfully established effective system for record retention by creating database for daily correspondence tracking

May 2002 – Sep 2004 AirTran Airways/Sr. Customer Agent Atlanta, GA

Checked baggage and collected baggage charges; Escorted passengers in wheelchairs from the terminal to departing gates; Porcessed reservations, Mentored and trained major airline customer service agents

Sep 1998 – Nov 2000 Westin Peachtree Plaza Hotel/Admin Secretary Atlanta, GA

Created, distributed and processed Catering contracts, Event Orders and Group profiles for confirmed events; Kept records of room availability, manually or using computers;

Recorded guest comments or complaints, referring customers to managers as necessary;

Assisted guests with any special requests during their visit

July 1989 –Nov 1996 Morehouse School of Medicine Atlanta, GA

Administrative Secretary

Created and distributed meeting minutes to appropriate individuals; Created and maintained computer and paper-based filing and organization systems for records, reports and documents; Designed PowerPoint presentations for monthly divisional meetings with to-level executives

EDUCATION

Everest institute Norcross, GA 02/10 – 08/10

Medical Administrative Assistant

Atlanta Metropolitan College Atlanta, GA 02/83 - -05/83

General Studies

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