Customer Service Field

*

Corey Snowden

* ******* **. ***. *

North Brunswick, NJ 08902

*****.*********@*****.***

908-***-****

OBJECTIVE To obtain a challenging position that makes use of my calibration experience, PC knowledge, and leadership/supervisory skills.

EXPERIENCE Femto Scientific, Somerset, NJ

Field Service Calibration Technician (September 2017 – Present)

• Provide instrument support activities at client sites in various locations.

• Calibrate, repair and perform preventative maintenance on various lab equipment.

• Calibration that includes, but not limited to pipettes, balances, centrifuges, incubators, thermometers, spectrophotometers.

• Routine examination of lab/analytical equipment to determine troubleshooting interpretation.

• A positive attitude and enthusiasm to provide great oral and written communication skills. Integra Life Sciences, Plainsboro, NJ

Senior Calibration Tech (March 2017 – August 2017))

• Calibration and verification of instruments and equipment to approved job plans, work instructions and procedures.

• Test electronic components to determine functionality level and capacity.

• Troubleshoot, test, repair, electronic and pneumatic components used within the CMC’s manufacturing operations, laboratories and facilities.

• Perform modifications, improvements and recommendations to existing systems.

• Use manuals and powered electrical repair and diagnostic tools/instruments.

• Completed all cGMP documentation associated with calibration and maintenance tasks.

• Plan and coordinate external calibration services. Celgene Corp., Summit, NJ

Laboratory Systems Management Specialist (June 2016 – December 2016)

• Performed calibrations, preventative maintenance and installation of analytical laboratory equipment

• Prioritize and coordinate internal and external resources to respond and complete repair demands

• Escort external resources onto facility and in laboratories for repair as required

• Maintain inventory of frequently used parts, order parts as necessary for unique repairs

• Perform routine repairs on laboratory equipment and instrumentation of GMP and non- GMP instrumentation as required

• Insure proper response to laboratory work orders and verify work orders are completed and documented appropriately

• Insure customer service expectations are met through consistent communication with end users, internal and external resources to provide clarity regarding timing for completion of repairs with escalation to management if expectations or requirements cannot be met

• Coordinate, provide and document all required training for external contractors who are employed to perform services

• Provide weekly/monthly matrix reports to management

• Insure that externally contracted vendors are complying with agreements, terms and conditions

• Insure compliance with all state, local and company policies, rules and regulations related to safety, security and environmental protection Perform all other duties as assigned. 2

Mettler-Toledo, Inc., Columbus, OH

Field Service Technician (June 2014 – June 2016)

• Performed calibrations, preventative maintenance and installation of Mettler-Toledo products

• Responsible for troubleshooting of related Mettler-Toledo products including top loader, analytical, micro balances/moister analyzer & pH

• Compiled and created calibration documents including ISO certificates

• Insured compliance with all customer protocols and procedures

• Interfaced with service support representatives to meet and exceed customer service requirements

• Lead efforts to modernize, upgrade and convert customer existing equipment

• Utilized an SAP business software

• Assisted with scheduling for service support representatives to maximize efficiency and income potential

• Coordinated business information for customers, sales engineers and associates

• Responsible for resolving first line customer complaints and invoicing problems

• Uploaded and submitted administrative documents for archiving

• Maintained a close professional relationship with external/internal customers, sales, technicians and other company leaders

• Overnight travel routinely required to perform regular duties Evolution Scientific Inc., Doylestown, PA

Field Calibration Technician (October 2012 – March 2014)

• Conducted field calibrations and performed metrology services

• Calipers, micrometers, digital multimeters, electronic test instruments, pressure/vacuum, stop watches and timers, pipettes, temperature calibration, etc.

• Responsible for creating calibration documents, service reports, conducted customer service while on-site.

• Utilized calibration software program to generate customer invoicing and reporting while on-site.

• Worked with senior technician to assist with the completion of validation mappings and flow related calibration requests.

Biohit, Inc., Neptune, NJ

Lab Manager (July 2007 – 2012)

• Performed the repair, calibration and preventative maintenance of liquid handling devices, pipettes (single, multichannel, manual and electronic), bottle top dispensers, and steppers of most makes and models – in the field and at service center.

• Provided technical support via phone for customers as required.

• Generated quarterly revenue, sales commission, warranty and customer service satisfaction reports.

• Conduct calibration deviation investigations.

• Responsible for the maintenance, including updates for the calibration software, QuantaPro.

• Managed service center personnel

Consumer Product Testing Company, Fairfield, NJ

Calibration Technician (January 2006 – July 2007)

• Responsible for the calibration of thermometers, hygrometers, chart recorders, controllers and other equipment

• Regularly conduct chamber mapping studies

• Responsible for conducting equipment preventive maintenance.

• Assist with calibration deviation investigations, maintenance of the Calibration Manager tracking system and maintenance of equipment specification files Sypris Test & Measurement, Sayreville, NJ

Junior Technician (April 2004 – December 2005)

• Responsible for the calibration, validation, maintenance and repair of pharmaceutical laboratory equipment and industrial instrumentation

• Regularly required to perform duties off site at customer facilities

• Responsible for the creation and maintenance of data sheets 3

Universal Preserv-A-Chem, Edison, NJ

Shipping/Receiving Coordinator (November 2003 – April 2004)

• Receiving

• Shipping

• Inventory Control

• Order Fulfillment

McMaster Carr Supply Company, Dayton, NJ

Warehouse – Bin Operations (March 2003 – October 2003)

• Material Handler

• Advanced Stock Keeping

• Inventory Control

• Forklift/Reach Truck Operator

M&R Marking Systems, Piscataway, NJ

Receiving Coordinator (November 2001 – March 2003)

• Receiving

• Material Control

• Shipping - Domestic and International

• Administration

• Inventory

• Supervised 3-5 person crew

Jazz Photo Corporation, Carteret, NJ

Assistant Foreman (April 1999 – October 2001)

• Senior shipping & receiving person

• Forklift Operator

• Exclusive FedEx handler (Special Training)

• International Export & Import

• Supervised 3-5 person crew

TRAINING October 2002 HAZMAT Certification

December 2002 Excel 97 Level 1 Certification

December 2002 Word 97 Level 1 Certification

June 2003 Powered Industrial Truck License

June/July 2014 Completed Mettler-Toledo 8 week Comprehensive Technical Training EDUCATION: Gill St. Bernard High School (1992 Graduate) University of Maryland Eastern Shore (1995)

Raritan Valley Community College (1996)

Contact this candidate