Customer Service Sales

Gary Sharp Dallas, TX *****

Cell 469-***-****

***********@*****.***

CAREER OBJECTIVE

Reliable manager with over 15 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Understands company mission and strives to attain goals quickly and efficiently.

QUALIFICATIONS

• Retail inventory management

• Accurate cash handling

• Manage, coach, develop and training experience

• In-depth knowledge of taking orders, compute charges, and administer billing or payments.

• Store opening and closing procedures

• Track record of listening and responding to customers’ needs and concerns.

• Able to handle returns and complaints effectively.

• Demonstrated ability to record details of client contacts and service history.

• Proven ability to determine answers and solutions quickly.

• Special talent for handling irate and angry customers. PROFESSIONAL EXPERIENCE

Super Target- Team Lead

March 2013 to Present

Dallas, TX

Responsible for overseeing and leading workforce of high volume retail store/facility, managing its operations, including: sales and marketing, branding, hiring teams, training and development, inventory and ordering, customer service and client relations. Recruited and interviewed personnel for different positions and designed training programs for them. Introduced several training and motivational programs to boost morale of employees and motivate greater effort. Assisted with guest interactions at check lanes while ensuring my team provided top customer service. Reordered inventory when it dropped below predetermined levels, instructed staff on appropriately handling difficult and complicated sales. Trained and developed new associates on point of sale system, implemented a new ordering process, conducted store inventories once per quarter. Assigned employees to specific duties to best meet the needs of the store while counting cash drawers and making bank deposits. Lowes –Sales Manager

August 2007- May 2012

Dallas, TX

Managed team of 5 associates, delegated responsibilities equally while motivating associates to improve department conditions. Improved the appearance of the department by reducing clutter setting new daily operational standards. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Responsible for managing all sales specialists performance and works with employees to achieve individual and budgeted sales goals. Responsible for ensuring all relevant corporate merchandising standards are maintained on a daily basis to include merchandise resets, zone recovery freight flow, daily inventory replenishment, price integrity, promotional and seasonal sets, merchandise displays and product literature. Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with team. Operated cash register, received payment from customers, memorized customer preferences and provided excellent cash/credit service. Cross-trained and coordinated scheduling with team members to ensure seamless service. Gary Sharp Dallas, TX 75238

Cell 469-***-****

***********@*****.***

Walgreens- Cashier/Sales

February 2000-June 2007

Dallas, TX

Organized store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Guaranteed positive customer experiences and resolved all customer complaints. Managed daily revenue, monitored the register, processed purchases and refunds, and resolving billing and customer complaints. Specialized in improving quality and efficiency by assessing working process. Provided comprehensive customer service and resolved customer issues. EDUCATIONAL BACKGROUND

Mansfield High School, Dallas, TX- HS Diploma

August 2000-June 2004

AWARDS

Certified Trainer- Lowes

Certified Trainer- Super Target

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