Customer Service Home Health

GLORIA JACKSON

**** ******** ******* • Philadelphia, PA 19145 • 215-***-**** • ************@*****.***

CAREER SUMMARY

Dedicated, resourceful and dependable professional with a diverse background in customer service, homecare, housekeeping, food service and security. A self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

SKILLS AND HIGHLIGHTS

Leadership Skills

Interpersonal Abilities

Customer Service Skills

Communication Skills

Problem Solving Skills

Proficient in MS Office

Investigative Skills

Strong Analytical Skills

Documentation

EMPLOYMENT HISTORY

Always Best Care Senior Services Philadelphia, PA

Home Health Aide 02/2016-07/2018

Checked patients’ pulse, temperature, and respiration; documented and recorded patients input and output.

Maintained daily log of all client activities and turned that log into a supervisor at the end of the week.

Managed bedside care plans and assist clients in personal hygiene, toileting and ambulation

Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness.

Café V Philadelphia, PA

Server/Delivery Driver 10/2013-07/2016

Greeted and acknowledged guests and seat patrons by escorting them to assigned table, or communicated delays and offered additional services such as beverages to keep them occupied while waiting.

Presented menus, created personal dining experience, answered questions, and offer information on menu items.

Properly loaded, organized, and secured equipment and orders, ensuring all items are delivered intact.

Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience

TJ Maxx Department Store Philadelphia, PA

Head Cashier/Customer Service Associate 08/2010-01/2013

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers.

Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, balancing cash drawers, and making deposits.

Monitored and maintained the store operational reports for the improvement in the store execution.

Performed accurate sales transaction according to the cash control policies and procedures.

U.S. Security Associates Philadelphia, PA

Security Guard 01/2006-06/2009

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Detected suspicious activities and watched for criminal acts and rule infractions.

Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address

Crown Plaza Hotel Philadelphia, PA

Housekeeper 05/2001-09/2005

Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Disinfected equipment and supplies, used germicides or steamed-operated sterilizers.

Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

Emptied wastebaskets, cleaned ashtrays, and transported other trash and wasted to disposal areas.

EDUCATION AND TRAINING

A.A. in Criminal Justice Community College of Philadelphia Philadelphia, PA

Academic Diploma Temple University – WELL Program Philadelphia, PA

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