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Executive Assistant

Katy, Texas, United States
August 27, 2018

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Sheila Henline-Zepeda

Katy, Texas ***** 281-***-****

Executive Assistant

An experienced Executive Assistant with proven ability to provide exemplary administrative support.

Areas of Expertise


Event Planning and Facilitation

C-Suite Interaction

Travel Arrangements

Written and Verbal Communication

Report Preparation


Relocation Coordination

Employee On-Boarding

Office Supply Management

HR Functions

Customer Service


Corporate Executive Assistant, HR Coordinator Pon Material Handling, Houston, TX

2012 - 2018

Served as the first point of contact for administrative concerns in the office of the CFO/Owner, as well as the HR Vice President; completed tasks such as travel accommodation and meeting scheduling. Provided clear communication to employees seeking assistance with administrative needs. Completed office administrative duties, including management of vendors, facilitation of office repairs, supply purchasing, and corporate scheduling. Generated the quarterly newsletter by selecting projects to feature, writing stories and columns, and editing photos; distributed the newsletter via Mail Chimp. Performed training on the use of, as well as assisted in troubleshooting for, company’s HR software as the designated Corporate Administrator.

Developed specialized knowledge in employee relocation; verified employees were qualified for relocation assistance, gathered and created necessary documentation, and approved policy exceptions.

Managed healthcare benefit enrollment and short and long-term disability requests for a corporate office of 35 employees in a timely, accurate, and efficient manner.

Planned and coordinated company events, such as venue acquisition, hotel and catering contracting, transportation, and meeting material creation and dissemination.

Generated monthly expense reports for the Vice President of HR, as well as living expense reports for expats and trainees.

Completed new hire onboarding processes, such as HR policy orientation, benefits enrollment, and company systems training.

Quality Analyst for Stewart Lender Services Burnett Staffing, Houston, TX

2011 - 2012

Continually enhanced company workflow and effectiveness through regular creation and updates to company policies. Audited documentation such as loan documents, customer correspondence, and reports to ensure legal compliance.

Resolved customer complaints in regard to private lenders swiftly and in compliance with internal and legal policies.

Completed internal audits of customer loans to ensure corporate documentation guidelines, fees, and agreements were maintained.

Investor Reporting Analyst, Situs Companies SAI People Solutions, Houston, TX

2010 - 2011

Completed audits of loan data to ensure accuracy. Created summaries of found errors, and the subsequent correction made, for members of management to review.

Accounts Receivable, Bankruptcy and Escrow Analyst SWE Homes, LP, Houston, TX

2009 - 2009

Processed bankruptcy files from their creation through to completion; filed documents with the court when applicable. Completed escrow analysis for mortgage loans. Ensured files were complete and accurate through careful auditing. Increased the number of sales calls performed, resulting in an increased number of clients. Served as a witness at trials and mitigations as needed.

Coordinated the creation of graphics, marketing materials, and demographic analysis.

Standardized and oversaw the implementation of procedures for the foreclosure department to improve efficiency.

Compliance Control Senior Auditor Litton Loan Servicing, Houston, TX

2004 - 2008

Completed various audits to ensure all legal requirements were being met, as well as to ensure compliance with internal directives and investor requirements. Audited cases related to ARM changes, loans, payoffs, collections, late charges, PMI, insurance, taxes, foreclosures, bankruptcy, and loss mitigation. Presented finalized audit reports to senior management and process owners. Quickly remediated auditing issues based on reviews. Created Sarbanes Oxley reviews for loan servicing processes.

Supervised team and provided training and mentoring to junior members.

Developed new auditing programs for Compliance Quality Control Reviews.

Bankruptcy Research and Litigation Specialist Litton Loan Servicing, Houston, TX

2002 – 2004

Generated legal documents and official correspondence with clients, courts, and attorneys. Addressed and resolved complaints. Audited loan transactions and trustee ledgers to check for policy violations, presenting any areas of concern to customers to ensure prompt resolution. Retained an organized record of compliance documents.

Coordinated and monitored 120 adversary cases and litigation matters.

Developed and implemented a new training process that educated 30 team members on bankruptcy auditing and the filing of Motions for Relief.

Previous experience in Bankruptcy Supervision, REO Exception Supervision, and Collections with GE Capital Mortgage Services.


Coursework in Education Houston Community College, Houston, TX

Associate of Arts in Merchandising Bauder College, Atlanta, GA

Six Sigma Green Belt Certificate

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