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Desktop Support Manager

Location:
Monessen, Pennsylvania, United States
Posted:
August 27, 2018

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Resume:

Anthony W. Orzechowski

**** ********* ***

Monessen, Pennsylvania 15062

724-***-****

ac6t01@r.postjobfree.com

Specialties:

Wide range of technical skills across multiple OS platforms, networking, storage, and applications

Extensive knowledge of industry best practices, security standards, and risk management

B.S Information Management from Carlow University and Masters of Management Technologies from Carlow University

Experience:

Vitro Architectural Glass Cheswick, PA

IT Site Infrastructure Manager– Research and Development IT October 2016 – February 2018

Managed the IT infrastructure team for a research and development site, which included both business and research staff. Supported ~400 users, ~500 workstations, and 7 servers, including many specialized workstations for scientific instruments. Maintained strict security standard compliance for many items including OS patches and Symantec AV version/definitions. Assessed and remediated security vulnerabilities identified in routine vulnerability scans, penetration tests, and audits.

Performed IT security assessments to insure all new software and cloud applications were assessed using the corporate technology introduction process. Addressed potential shortcomings with vendors, worked with various internal technology teams, and ensured proper documentation was maintained. Applications which included SaS, AutoCAD, ANSYS and other alternatives included vendor risk assessments.

Routinely called on to solve complex technical issues in analytical labs. Consulted on computer interfaces and data transfer options for many analytical instruments such as scanning electron microscopes, x-ray spectroscopy instruments, and an atomic force microscope. Also provided recommendations for network connectivity for PLCs (programmable logic controllers) used in manufacturing.

Maintain the site’s network to support Gigabit networking consisting of 32 new Cisco PoE switches in 9 IDF rooms and upgrading the core to a dual switch design for redundancy. Also introduced redundancy to each IDF by installing dual fiber connections to each switch stack.

Documented IT infrastructure for pending sale of Flat Glass division. Inventoried workstations, servers, network and telecom equipment, and documented software and licenses.

Desktop Support for 4 Canadian office locations as well as their remote staff

Evaluated, ordered, configured and maintained Polycom RDP Video conferencing equipment for management meetings with Mexico.

Current architecture: Windows 7, 8.1 and 10

Desktop Support for Research & Development Center. Day to day operations either directly with customer or by Skype or Remote Desktop in Windows.

Desktop Support for over 50 remote sales force, both in refresh and installs

PPG Industries sold its Glass Business to Vitro Glass in October, 2016. My responsibilities were the same as when under PPG with the exception of managing the I.T. department.

PPG INDUSTRIES, R&D Research Center Harmar Township, PA

Senior Customer Support Analyst 5/01 – 10/16

Responsibilities:

Responsible for all hardware/software ordering for 4 research centers (1200 clients)

Desktop design team member/leader for Windows 2000, and Vista

Back up site coordinator

Primary evaluator for corporate e-commerce 3rd party web sites

Continue responsibilities under previous position (Programmer Analyst I)

Current architecture: Win95, NT4, W2K, XP and Vista, 7, 8.1 and 10

Support of 40 remote sales force by VPN Direct Connect

PPG INDUSTRIES, Monroeville, PA

Programmer Analyst 1 10/98 – 5/01

PC/Network Technician 9/96 – 10/98

Responsibilities:

Responsibility for Win2000 Roll out at Tech Center. Ordered replacement hardware and built over 250 desktop/laptops for the Win2000 migration from scratch

Complete desktop support for Chemical Tech Center

Back-up support for Microsoft Server 2000 & 2003

Responsible for desktop and laptop configurations, build to delivery

Responsibility of all computer purchases, Softmart, Dell and HP and specialized applications

Continue to provide customers with support and technical assistance for the PC platform

Installation of all new PC equipment purchased on sight

Primary contact for Windows 95 roll out at Tech Center

Maintain hardware inventory of all PC’s on sight for inventory tracking and replacement

Rotate with other members in support of help desk issues

Accomplishments:

Catalog and store all PC hardware in the computer services storeroom

Member of the Monroeville QLT (1997)

Member of the Ergonomics Committee (1997)

Completed A.S.T.R.O. training and observer instruction (B.A.P.P.)

Successfully rolled out Windows 95 to user desktops

Establish a standard for wiring configurations for network connections

Team leader for technical desktop support issues

Completed evaluation of Dell, Softmart and HP on line ordering on the PPG network

Developed step by step tutorials for purchasing Dell Computers on line and installation of new PC’s for rollout at the other technical research centers

Westmoreland Community College, Youngwood, Pa

Night School Instructor 8/01 to 12/16

Instruction for the following classes:

Intro to Computers, advanced Microsoft Office Concepts, Networking concepts

Basic Photography, Studio and Location Photography, Advanced Photography

Intro to Astronomy Developed curriculum for on line instruction

University of Phoenix, Pittsburgh, Pa.

Night School Instructor 10/01 to 12/03

Instruction for the following classes:

Intro to Operating Systems

Windows 2000 Professional

Telecommunications and Networking I & II

I.T.T TECHNICAL INSTITUTE, Monroeville, Pa

Night School Instructor 3/00 – 6/01

Instruction for the following classes:

Computer Architecture, Introduction to Computers, Windows NT 4.0, Novell, Systems Analyst

Networking, Wan & Lan Topology

COMPUTER LEARNING CENTER, Monroeville, Pa

Night School Instructor 2/99 – 10/99

Responsibilities:

Instruction for the following classes:

Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,

Windows 95, 98, DOS

Instructor for Hardware/Software configuration curriculum

PPG INDUSTRIES, Creighton, Pa

Hourly Production Supervisor 1/95 - 8/96

Responsibilities:

Responsibility of production lines

Assure production of quality products

Supervise all aspects of employee performance and policy adherence

Troubleshoot and solve all production line problems

Oversee Quality Assurance of manufactured product

Accomplishments:

Responsible for ordering and maintaining coats for production employees (1995-Aug.1996)

Member of the Quality Leadership Team (1994-Aug. 1996)

Facilitator for Water Management Team (1994-Aug. 1996)

Co - Facilitator for Personal Protection Equipment (1992-Aug. 1996)

Facilitator for Air Management Team (1994-1996)

Member of a Breakthrough Process Team (Rath and Strong) (1995)

Design and publish the Creighton Newsletter (1994-1995)

Safety Representative (1991-1993)

PPG INDUSTRIES, Creighton, Pa

Assembly and Final Monitor 1978 - 1996

Responsibilities:

Responsible for running and maintaining second floor assembly lines and autoclave area

Communicate production problems to appropriate operators

Follow up of glass to final production area

Initiate any corrective actions necessary for a quality product

General production responsibilities and labor assignments

THE 2nd PERIOD, Kittanning, Pa.

Owner and operator of Sporting Goods Store 1987 - 1990

Responsible for complete daily store operation

Responsible for meeting with company representatives, purchasing, stock maintenance

Responsible for all accounts payable, accounts receivable, customer account billing

Responsible for hiring, training and evaluating store personnel

Negotiate contracts with local hockey and little league clubs for equipment, uniforms, etc.

BOYCE COMMUNITY COLLEGE, Monroeville, Pa

Instructor, Beginning and Intermediate Photography Classes

Adult Night School, Highlands Senior High, (1984-1986)

STOEBENERS STUDIO, Tarentum, Pa

Studio Photographer, Color Lab Tech, Wedding Photographer 1976 - 1982

Responsibilities:

Photograph all local high school student activities for yearbook publication

Process, develop and maintain color lab facility

Photograph weddings when assigned

Commercial studio and portrait photography

VALLEY NEWS DISPATCH, Tarentum, Pa

Staff Photographer 1982

Responsibilities:

Cover assigned news stories

Process and print all photographs

Fill - in for USA TODAY stories needing coverage in the area

SEARS ROEBUCK & CO, Natrona Heights, Pa

Front Clerk, Parts Manager 1977 - 1978

Responsibilities:

Take customer orders and returns

Assist customers with complaints or problems

Assist customers with location and ordering of replacement parts for appliances or other merchandise

EDUCATION:

CARLOW UNIVERSITY, Pittsburgh, Pa

Masters degree in Management Technology April, 2001

DUQUESNE UNIVERSITY, Pittsburgh, Pa

Masters degree in Multimedia, 1998 to May, 1999

Instructional Technology in Education, 1999 to May, 1999

CARLOW UNIVERSITY, Pittsburgh, Pa

Bachelors degree in Information Management, Business Administration August 1,1998

HIGHLANDS HIGH SCHOOL, Natrona Heights, Pa

CERTIFICATION:

CARLOW UNIVERSITY, Pittsburgh, Pa.

Certificate of Completion: INFORMATION MANAGEMENT May 1995

DELL Premier Certified, for Optiplex, Latitude, Dimension, Workstation, Power Edge Server 1998 to 2017

MICRO POWER SYSTEMS, New Kensington, Pa

A++ Certification (8/00)

References Provided Upon Request



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