Customer Service Data Entry

ERAINA D. O’NEAL

**** ***** ****** ***** • Charlotte, NC 28262 • 706-***-****

****************@*****.***

Professional Summary

Dynamic and resourceful Office Management Leader with a passion for people and a commitment to excellence. Over 15 years’ experience using data entry methods for business and healthcare organizations. Possess a high aptitude for managing others, maintaining error-free reports and providing personnel training.

Core Competencies

Oral/Written Communication

Project Management

Business/Medical Language

Time Management

Management/Leadership

Keyboard/Numerical Pad

Organization Development

Budget Management

Customer Service

Filing Systems

Microsoft Office Software

Data Archiving

Professional Work Experience

East Central Regional Hospital Gracewood, GA

Warehouse/Health and Safety Inspector 11/16-7/18

Process individuals’ property into the system, deliver packages to different departments, manage the safety of the warehouse

Ordering of supplies for individuals, inspect the living areas for any hazards, prepare reports for safety and unit meetings, inventory of supplies, other office equipment, and special orders

Participate in various meetings and forums capturing and subsequently publishing minutes and follow-up items

Tracking invoices. Includes making corrections and updates to submitted invoices to ensure payment is sent on time

Onboard and support transition of new team members and contractors

Partner with other administrative support with floor management to include ordering office equipment and supplies, signing for packages and mail distribution, and general maintenance of supply room

Augusta Data Storage Augusta, GA

Data Entry Clerk (TEMP PRN) 05/15 – 07/16

Input, retrieve, and control data for analysis of system capabilities and requirements for business and healthcare organizations. Operate keyboard and other data entry device to enter data into computer or onto magnetic tape and disk. Check data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, and procedures. Prepare data for processing by organizing information, checking for any inaccuracies and adjusting the raw data. Managing complex calendar to schedule meetings, appointments, video conference and conference calls for Brand Engagement leader and direct reports through interactions with other senior leader support staff

Timely and professionally, handle all incoming phone calls and correspondence using quick and independent judgment to properly and selectively refer callers

Managing all aspects of travel arrangements such as booking, preparing travel itineraries, making changes as needed and preparing expense report submissions

Provide support for larger projects managed across Marketing

Georgia Regents University Augusta, GA

Medical Records Technician 04/00 – 04/14

Compile and maintain patients' medical records to document condition and treatment and provide information data for research, budget control and care improvement efforts. Impart customer service, personnel training and support for record clerks, volunteers, and students. Plan, develop, maintain and operate a variety of health record indexes.

Specific Job Duties

Maintained comprehensive database of Health Information Management Services to ensure accurate information is retained.

Interacted with clinicians, researchers, physicians, nurses, and staff to resolve and/or clarify conflicting, missing, and unclear information.

Received and reviewed records, forms, and materials from hospital departments and services and checked for completeness.

Transcribed and filed correspondence and reports and protected the security of medical records to ensure that confidentiality was maintained.

Editing documents and presentations as needed and maintaining organization charts

Handle all personnel and confidential company materials with sensitivity and discretion

Drafting complex and/or confidential correspondence

Accomplishments

• Trained over 5 employees in performing general and specific office procedures and achieved a 7% increase in improvements for their productivity and office production.

Educational Background

Strayer University Augusta, GA

Bachelor Degree/Business Administration Expected 2019

Augusta Technical College Augusta, GA

Associate Degree/Business Administration May 2015

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