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Mental Health Customer Service

Minneapolis, Minnesota, United States
August 24, 2018

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Tonya Arnold 612-***-****

*** *** ***** *** * #**4, Hopkins, MN


Fraser 10/2015 - Present

Direct Support Professional III

Medication administration.

Monitor personal hygiene.

Cooking meals and assist clients when needed.


Monitor and record Client behavior.

Intervene to resolve conflict.

Assist with daily living cares.

Document daily activities.

AME Community Service 03/2016 - Present

Direct Support Professional

Assist Clients with medical appointments and activities.

Administration of medications, order and pickup medications.

Assist with personal hygiene, clothing care and all meal preparation, housekeeping and budgeting.

Monitor diet for safety reason.

Observe client behavior, physical and emotional symptoms and perform behavioral management interventions, as needed.

Document daily activities and progress.

Masterson Staffing Solutions 04/2015 – 03/2016

Wells Fargo Mortgage, FHA, HOA/UTL Default Servicing Claims

Research utility and HOA that needs to be paid. Contact utility and HOA companies to verify payments are due or liens.

Open and close preutl and prehoa task.

Meeting production and QA standards.

Resolving complex issues using multiple resources internal and web.

Touchstone Mental Health 06/2013 – 05/2015

Mental Health Assistant (Assisted Living Apartments)

Coach clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.

Ensuring an atmosphere of safety, security and responsible mental health care.

Monitor self- administration of medications to assist in skill building for managing their illness.

Assist with training skills in personal hygiene, clothing care, meal preparation housekeeping and budgeting.

Assist Clients with facilitation community meetings and activities.

Observe client behavior, physical and emotional symptoms and perform behavioral management interventions, as needed.

Provide and rides and assist clients at doctor’s appointments.

Monitor the front desk making sure clients and visitor sign in and out. Answer phone and direct then to the correct location or assist with any questions.

Workway 02/2013 – 04/2013

Escrow Assistant (WFG Lender Services)

Obtain title work, tax and insurance documents.

Input closing statements from a worksheet prepared by Escrow Officer.

Complete disbursement and follow up of all escrow transactions.

Review final closing package and send to the lender.

Aerotek Professional Services 10/2011 – 02/2013

Loan Servicing Specialist (Wells Fargo)

Resolving complex issues using multiple resources internal and web.

Resolving missing note endorsements and allonges deficiencies.

Prepare allonge when needed.

Respond to attorney emails, phone calls and mail on incorrect endorsements.

Working with pipeline and keeping required updates and deadlines.

Communication with attorney, mortgage companies, etc.., too complete deficiencies

Best-Assets, Minneapolis, MN 05/2010 – 11/2010

Closing Specialist

Facilitating and ensuring that the sales contracts and closing process is completed successfully and timely, in accordance with HUD and Best-Assets requirements.

Interacts with the Closing Agents on a daily basis to ensure that all necessary sales documentation is accurate and submitted in sufficient time to ensure a timely closing.

AppleOne Employment Service, Minneapolis, MN 03/2009 – 05/2010

Mortgage Closer/Funding (Wells Fargo)

Processing and completing mortgage documents, performing a variety of loan documentation duties on moderately complex loans.

Using comprehensive knowledge of policies and procedures for loan products, ordering all required Documentation.

Review sign documents for completion for funding.

Wells Fargo Home Mortgage, Minneapolis, MN 07/2001 – 11/2008

Closing Specialist 1-3

Authorize the execution of instrument, documents or agreements affecting the business and/or affairs of the Company.

Processed settlement packages with direct contact with Closing Agent, Builders, Attorneys office, borrowers, Appraisal agent and State offices for missing documents and to resolve errors.

Balance loans that are out of balance after loan has closed.

Review HUD settlements before closing for approval to make sure all fees are correct,

Prepare closed files for shipment to Frederick and keep tracking records for all shipments.

Train new employees for Post-Closing and help prioritize work flow,

Reorganize work flow in Post-Closing and create spreadsheets when needed and help staff on more complex problems.

Assign and distribute daily work to all closers and keep production count for Supervisors.

Back up for closers when needed.

Handle all escrow accounts paid off accounts when work is completed.

US Bank, St Paul, MN 12/2000 – 07/2001

Loan Analyst

Processing, analyzing and decision consumer loan products.

Review customer's financial condition ordering all required documents evaluate collateral and repayment sources, identify and estimate risk factors.

Provide telephone support to Sales Manager relation to application status, policy and procedures.

U-Care, Minneapolis, MN 05/2000 – 12/2000

Data Processor

Process insurance claims for the billing department.

Verify accuracy of data on billing invoices. And correct errors.

TCF Bank, Minneapolis, MN 09/1994 – 05/2000

Special Accounts Specialist

Processed expense and project bills for payment, prepared billing statements.

Processed purchase orders and work orders.

Maintained contracts with vendors.

Processed account payable and receivable prepared and analyzed data for projects, reports and budget.

Coordinated and supervised work assignments for maintenance crew..

Posted and balanced incoming mail and customer walk-in payments.

Handled payoff and repos accounts.

Answered phones.

Reorganized the work flow regarding the processing of repos.

Developed and implemented a new filing system on processing of repos, previous and new contracts. Balanced daily transactions and do bank deposits.

Exception Administrator

Balanced GL accounts.

Processed department teller work to correct accounts/offsets accurately. Rego/credit line reports.

Made pay/return decisions.

Identified and resolved out of balance situations, researched problem requests.

Maintained accurate logs daily for the month end statistics and department manual updates, notices and letters, returned deposit items and charged accounts.

Trained new employees and filled in as needed during staff absences.

Federal Reserve Bank, Minneapolis, MN 11/1983 – 12/1993

Administrative Specialist

Managed 6-line phone system answer and route calls to the appropriate individual.

Coordinated meetings and travel arrangements.

Maintain confidential records, correspondence files and employee vacation and sick leave records. Prepared travel expense reports for reimbursement.

Prepare confidential correspondence for all levels of management.

Perform general office duties such as filing, sorting, and copying, etc. front desk customer service.


Minneapolis Technical Institute 1983

Data Entry Certificate

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