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Customer Service Active Directory

Sedalia, Missouri, United States
August 24, 2018

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Abdulkareem Abdulkareem

Warrensburg MO *****• • 816-***-****

Professional Profile:

• Goal-oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail-directed problem solver

• Communicates effectively in all methods of communications with diverse populations.

• Broad technical knowledge with ability to grasp concepts quickly. Education:

Bachelor of Science in Network Technology May 2018 University of Central Missouri (UCM), Warrensburg, MO Associates of Science in Network Administrator October 2015 DeVry University, Kansas City, MO

Technical Skills:

• Linux.

• Basic Knowledge of Active Directory.

• Cisco Routers: 1941/1841/2811.

• Cisco Switches: 2950/2960/3550.

• Operating System: Windows 10/8/7/Vista/Mac.

• Software: Putty, Wireshark, Sophos Firewall.

Core Competencies:

• PC Repair/Maintenance

• Installation/Configuration

• Diagnosing/System Maintenance

• Troubleshooting/Network Enhancement

• Customer Service


Midwest Computech Sedalia, MO May 2018 – August 2018

• Installation/Troubleshooting of workstations, helping customer’s existing desktop and peripheral devices.

• Installation of network wiring/cabling, patch panel, and rj45. Installation of new Access Point.

• Installation of new operating system/reimage, adding hosts to domain/removing.

• Troubleshoot projectors/smartboards.


Abilities LLC Warrensburg, MO January 2018 – April 2018

• Providing Direct Support to individuals with disability

• Assisting clients with laundry if needed, help clean the house

• Prepare food for the clients

• Give medication

Jackson County Department of Correction Kansas City, MO April 2016 – December 2017

• Worked with team of officers to Provide Security for Inmates housed at the Jackson County Detention Center

• Conducted Headcount at the Beginning and end of every shift

• Reclassed Inmates to different Modules,

• Conducted Cell Inspection at the Beginning of shift McDonalds Grandview, MO April 2012 – August 2015

• Monitor employees performance

• Serviced Customers

• Kept the Restaurant clean and organized

• Trained new employees

• Made sure the food safety rules were followed

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