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Project Engineer

Sutton, Massachusetts, United States
August 24, 2018

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* *** **** **** - ******, MA01590

Mobile:508-***-**** E-mail:


Project Manager, Account Executiveand Operations Business-to-Business professional with engineering, client relations, operations and project management expertise who consistently delivers improved client service, responsiveness, operating efficiency, timely execution of critical infrastructure and client projects. Excellent project and crisis management abilitiesand communication skills. Extensive experience working with clients, internal executives, peers, engineers and front-line staff, municipalities, contractors and engineering consulting companies. Self-starter who takes great pride in his work and possesses strong interpersonal skills, diplomatic and effective customer relations abilities.


Take charge Project Management abilities–Excellent Problem Resolution skills -

Strong ability to increase good will –Superior complaint and Issue resolution -

Innovative- Effective Communicator -Fast and effective responder to Client needs and requests


Torishima Pump Mfg. Co., Ltd. Worcester, MA- December 2013 to May 2018

Project Manager, Torishima North America

Sole responsibility and ownership for all Large Scale Project Management for Torishima North America.

Managed multiple combined cycle, multi-million dollar project packages in the power generation industry

Single point of contact responsible for coordination of all phases of the project management process, from issuing of the purchase order through design, procurement, production, delivery, set up, commissioning and project closeout

Actively managed all project documentation as well as scheduling, issue resolution, closeout and training. The primary liaison between customers and factory engineers, project managers and design group.

Key Accomplishments:

Has successfully managed over 25 large projects with more than 35 pump packages consisting of over 100 pumps over the past 4 plus years

Streamlined processes to improve turnaround time for all documentation

Significantly reduced liquidated damages through proactive management of documentation to mitigate financial penalties

Organizes and facilitates weekly update calls with client Engineering, Procurement and Construction Companies (EPC’s), as well as biweekly project calls with the team at the factory in Osaka, Japan

Designed, set up, debugged and implemented a new internal document tracking system.



Mobile: 508-***-**** E-mail:

National Grid USA, Waltham, MA- June, 1985 to July, 2011

Senior Project Coordinator- Work Flow Assurance (April, 2009 to July, 2011)

Instrumental in establishing a newly formed NE and NY Work Flow Assurance Department.

Designed and implemented job descriptions, performance metrics, and enhancing processes and procedures.

Managed special projects, developed management presentations, designed and delivered training tools

and job aids.

Actively managed over 1,500 Work Requests in the New York East Division on an ongoing basis with specific, company-related Job Types.

Key Accomplishments:

Reduced the inherited NY job backlog by 25% within the first year through aggressive project closeout.

Interacted with external customers, regarding outages, schedules, and external issues. .

Actively participated in and provided updates and information at periodic meetings and conference calls including Program Management calls, scheduling meetings, Design update meetings.

Leveraged a solid reputation and internal cross functional relationships to prioritize/resolve delays and expedite work.

Senior Analyst- Process & Systems Group (January, 2006 to April, 2009)

Provided world class help desk support on the Severn-Trent Work Management System (STORMS) help desk with a top notch, first-call issue resolution record. Updated and maintained departmental website.

Acted as liaison between Business Users and IT professionals to resolve system-related problems and issues in a timely manner. Led bi-monthly help desk meetings to identify similarities and solutions to address core issues.

Troubleshot process and systems business performance issues. Performed testing on system upgrades to ensure the compatibility of upgrades with current processes and programs.

Performed detailed analysis to identify problem trends and suggested resolutions and implementation strategy.

Major contributor to the Work Transformation strategy initiative, suggesting new work methods and simplification of tasks.

Key Accomplishments:

Applied field expertise to creating and designing testing scenarios.

Created questions used in customer satisfaction surveys.

Completed a total overhaul of the help-desk website content to ensure it reflected current procedures and policies.

Undertook an initiative to close outstanding work orders and achieved the desired goal of zero within nine months, resulting in proper allocation of funds.

Took ownership of the System Inquiry Resource (SIR) process as a single point of contact and reduced outstanding issues by 40% in calendar year 2008.



Mobile: 508-***-**** E-mail:


National Grid USA, Waltham, MA

Senior Service Administrator/ Senior Business Specialist (May 1998 to December 2005)

Collected, analyzed and processed customer load information and requirements for service.

Actively managed all core services of assigned accounts, effectively managed customer expectations.

Provided timely and accurate load, revenue and sales projections to weigh against construction costs.

Arranged/executed all load information and service agreements with customer and prepared appropriate billing.

Organized and ran pre-construction meetings with Grid engineers, metering, construction supervisors and commercial client representatives.

Maintained ‘on call’ availability on a rotating basis and participated in emergency restoration process.

Reviewed/analyzed Engineering recommendations regarding services. Communicated construction standards and requirements to general contractors, electricians, electrical designers, and commercial clients.

Monitored construction payments during the year, making refund payments when appropriate.

Key Accomplishments:

Managed Commercial & Industrial accounts in one of the busiest territories in Central Mass., meeting or exceeding all performance metrics.

Provided excellent Account Management service in resolving customer questions, problems and issues. Research/resolve account billing discrepancies

Attended town/city meetings as required to address consumer complaints, street lighting issues, etc.

Worked closely with the Town of Millbury and its consultants to successfully implement the first streetlight conversion projects in Central Mass.

Business Services Account Representative(June 1985 to May 1998)

Main liaison between National Grid and Commercial & Industrial Customers.

Generate and follow up leads for Utility-sponsored Demand Side Management (DSM) conservation measure implementation at Client facilities.

Ensure that DSM measures achieve required usage reduction to achieve targeted energy savings levels required for compliance with regulatory requirements.

Additional Experience:

Injection Molding Tooling Engineer; Glass Tempering Process/Project Engineer

Aircraft/Airframe Metal Forging Designer/Drafter


Anna Maria College, Paxton, MA - Masters of Business Administration with Marketing concentration

CentralNew EnglandCollege, Worcester, MA - Bachelor of Science, Mechanical Engineering Technology

Continuing Education - Completed various courses and obtained certificates of accomplishment including:

Microsoft Project, General Electric and Phillips Commercial & Industrial Lighting Design courses,

Application of Motors and Variable Speed Drive course.

Completed three courses in Worcester Polytechnic Institute’s (WPI) Fundamentals of Project Management curriculum, APEX public speaking seminar, Winning Selling sales course and various other Company-sponsored classes and seminars.

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