Customer Service Microsoft Office
Resume:
Steven N. Eisbart
Plantation, Florida 33322
lHome: 954-***-**** Email: ************@*******.***
Cell: 954-***-****
http://www.linkedin.com/in/steveeisbart
Telecommute
Summary
•Looking for a WORK AT HOME Customer Service Position W2 Employment with Benefits
•Have extensive experience working inbound and outbound call centers.
•Recognized as an effective communicator with customers.
•Top Producer with Sales
•Always gives WORLD CLASS CUSTOMER SERVICE
•Excellent Computer Skills including Microsoft office.
Accomplishments
•Increased customer retention through listening and understanding the customer’s needs, and
implementing a plan of action. This would have fulfilled their needs and generate repeat business.
Thus achieving a 98% satisfaction rating.
•Achieved $1 million a year in revenue.
•Increased profit margins 25% through up selling.
•Considered by all companies to be an excellent agent and I am top producer in sales and well
versed in customer service skills. s
Core Strengths
•Customer Service •Team Player •Research •Internet Savvy
•Communication Skills •Sales •Problem Solver
•Go-Getter
•Writing •Listening Skills •Data Entry •Dependable
Professional Experience
Victorious Hearts March 2018-Present
Appointment Setter Work at home job
● Set appointments for clients to come out and do service projects
● Set appointments for clients to meet the love of their lives through a program callled
Mastering Love Relationships with Victoria Ross
Telenetwork February 2017-March 2018
Tech Support and Phone Repair
•Troubleshoot customers computer problems over phone
•Troubleshoot phone problems and would dispatch tech out to repair problem
Sitel October 2016- January 2017
Holiday Job for Toys R Us Campaign
•Took online orders on the Toys R Us Website
•Tracked orders that were missing and other customer service duties
lTake 2 Telecom February 2015-June
2016
Sales and Customer Service Work At Home Job
•Provided information to customers seeking specifics on medical devices from multiple companies.
•Communicated an overview of the product and the benefits to the customer.
•Would take customer orders and provide an order number. If customer was unsure about buying
immediately, would offer to call the customer back at their conveniences.
Bayshore Marketing LLC. April 2012-Oct 2013
Magazine Subscriptions /Customer Service Tamarac, Florida
•Contacted magazine subscribers to extend their subscriptions.
•Verified information for qualified customers, obtaining their physician’s name and phone number.
•Forwarded the information to the supplying companies who would send the requested supplies to
the customer.
•Union Health May 2011-Nov 2011
Healthcare Advisor Fort Lauderdale, Florida
•Provided customer service to multiple consumers daily, ranging up to 150 per day.
•Contacted multiple customers daily who requested medical supplies, such as power wheelchairs,
diabetic meters and back braces.
•Verified information for qualified customers, obtaining their physician’s name and phone number.
•Forwarded the information to the supplying companies who would send the requested supplies to
the customer.
•MLX Direct January 2010- January 2011
Healthcare Advisor Coral Springs, Florida
•Established multiple customer qualifications daily for glucose/diabeties monitoring equipment.
•Verified information for qualified customers, obtaining their physician’s name and phone number.
•Forwarded the information to the supplying companies who would send the requested supplies to
the customer
•Kerzner International Resorts October 2006- May 2009
Travel Specialist Plantation, Florida
•Recommended and reserved travel arrangements for travel agents and consumers to the Atlantis
Resort.
•Advised customers on available rooms, airfare and activities at the Atlantis Resorts.
•Achieved $1.2 million in revenue per year for the company.
Education
Nova Southeastern University Davie, Florida
•Bachelor Degree in Hospitality Management
Contact this candidate