Customer Service Representative

Kathleen Regan

*** ******** *****, ****** ** ****2 630-***-****

**********@*****.***

Profile

A highly organized former Home Daycare owner with over 25 years of business experience. Demonstrated ability to interact with the public as a Guest Service Representative for Target Corporation creating a positive guest experience for the past five years. Self-motivated individual with strong time management skills seeking an Administrative Assistant position.

Competencies

Customer Service Oriented Microsoft Office Positive Attitude Detail Oriented Multi-tasking Conflict Resolution Excellent Work Ethic Work well under pressure

Strong Organizational Skills Excellent Communication Skills

Work History

Guest Service Representative Current–2013 Target Corporation Naperville, IL

Provided an elevated guest experience and cultivated a guest-focused shopping environment by responding to all guests requests in a friendly and timely manner.

Managed a wide variety of customer service and administrative tasks to resolve guest complaints in a professional manner while prioritizing guest satisfaction.

Trained new Team Members on all aspects of the front-end to insure a positive experience for all of our guests.

Recommended, selected, helped locate, and obtain out-of-stock merchandise based on guest requests.

Completed on-line orders for guest in store which expedited the arrival of their items.

Answered multi-line phone system and re-directed to appropriate department.

Set-up and explained new credit and debit card benefits which saves our guests 5% every purchase.

Owner/Operator 1992–2017 Kathy’s Daycare Aurora, IL

Developed and implemented age-appropriate activities and curriculum for children ages 3 months to 6 years old.

Engaged with children on an individual/group basis and encouraged good behaviors using positive reinforcement method.

Created a monthly newsletter to keep parents abreast of upcoming events and activities.

Addressed behavioral and learning issues with parents.

Successfully completed bathroom training for at least 20 children.

Provided nutritious breakfasts, lunches, and snacks

Utilized Quicken to maintain accurate accounting of weekly payments and provided tax information on a monthly/yearly basis.

Sales Assistant 1986–1991 Dean Witter Reynolds Naperville, IL

Secretarial support to two Vice Presidents of Investments.

Delivered a high level of service to clients to both maintain and extend the relationship for future business opportunities.

Extensive phone contact with clients and New York Corporate office.

Coordinated travel arrangements and tabulated expense reports.

Created filing system to efficiently locate client records resulting in time savings and high levels of administrative support to VP’s.

Assisted in preparing routine monthly trades.

Education:

College of DuPage 1981-1983 Business and Secretarial Science

Coursework in Accounting, English, Shorthand, and Management

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