Customer Service Representative
Resume:
Lynette Schinkel
Colorado Springs, CO
*****************@*****.***
OBJECTIVE
To obtain a position in Customer Relations/Amin Assistant where I can help the company thrive and succeed with my 11 years of customer service experience both behind the scenes and on the front lines. After being a military spouse for the past 9 years I’ve had to adapt to new locations ever so often and now our military journey has come to an end and I am able to dig my roots into a company and stay long term.
WORK EXPERIENCE
Terramar Retail Centers / Adecco, Carlsbad,CA July 2015- August 2016 Project Coordinator
Process and track invoices for Vendors.
Create and manage excel spreadsheets for multiple projects.
Keep up to date contracts and change orders for vendors.
Review and track budgets for multiple projects.
T-mobile, Colorado Springs, CO
Tier 3-Technical Support Specialist November 2014-April 2015
Resolved complex issues using preset policies and procedures while adhering to Challenging metrics and goals.
Processed device exchanges for warranty replacement.
Proactively offered equipment to enhance customers at home experience with their device.
AutoNation Toyota, Irvine, CA October 2012- October 2014 Customer Relations Coordinator (January 2013- October 2014)
Scheduled service reservations.
Follow-Up calls to ensure exceptional service and customer satisfaction. Finance Assistant, (July 2013- October 2014)
Organized and reviewed all documents to ensure no errors.
Completed packets and sent to lenders.
Receptionist (October 2012- January 2013)
Answered calls and transferred to appropriate department or associate.
Made sure front desk was smooth and presentable, kept refreshment area stocked.
In charged of clerical work, such as assembling packages and taking messages. Wellpoint, Colorado Springs, CO February 2012- August 2012 Customer Service Representative
Answered any questions the member might have in regards to their dental claims and benefits.
Made adjustments to claims.
Sent documentation to members via mail, email or fax. Called dental offices for members to follow up with their claims.
Ensured great customer service and member satisfaction. Chiles bar & grill, Oceanside, CA March 2010 – December 2011 Server, Bartender and Trainer
Took drink and food orders as well as making specialty drinks for bar guests.
Ensured great customer service throughout entire dining experience so that guests will leave happy and continue to be a returning customer.
Trained new employees with proper procedures and mentored co-workers during Shift.
On the border cantina, Colorado Springs, CO June 2008 – March 2010 Server and Trainer
Ensured great customer service throughout entire dining experience.
Trained new employees.
Processed all types of payments.
Drive America, Colorado Springs, CO July 2007 – May 2008 Customer service representative for roadside assistance
Provided members with roadside assistance when they are in need.
Find out where the member was located using google maps.
Locate a towing company closest to member, contact them and set up service for Member.
Call member back with eta of service and provide them with any additional help. Member Services
Retain members to keep their roadside assistance.
Answered any other questions they had pertaining to their account. Fox and Hound, Colorado Springs, CO August 2006 – July 2007 Server
Took drink and food orders in a timely matter.
Processed all types of payment, including cash and credit card.
Ensured great customer service throughout entire dining experience. The Broadmoor Hotel, Colorado Springs, CO August 2004 – August 2006 Turndown attendant
Refreshed rooms for the guest in the evening and to accommodate them with anything they may need to ensure a pleasant stay.
Skills:
-Excellent Customer Service
-Excellent at time Management
-Computer knowledge including Microsoft Word, Excel and Office
-Fast Typing
-Inbound/Outbound Phone experience
-Cash handling and Credit Card experience
-Great multi-tasker
-Great organization skills
-Great team player
Professional references:
Juan Arriaga Kaia Skoog Joe Busemeyer
Construction Manager Bartender Colorado Springs Utilities
510-***-**** 562-***-**** 719-***-****
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