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IT Project Manager

Salt Lake City, Utah, United States
August 24, 2018

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Matthew D. Pack


Project Management Professional with remarkable communication and problem-solving skills. An integration specialist with pragmatic experience initiating, planning, executing and closing IT projects. Vision of how innovative technology can create valuable solutions. Tenacious and energetic leader with the ability to recognize and reward quality, talent and value.

Exceptional project success

Accomplished business acumen

Scope definition

Cost/Benefit analysis

Refined analytical and critical thinking

PMP certified

Agile methods proficiency

Positive attitude


Project Management

Communicated with multiple clients/stakeholders to gather requirements and generate specifications; then balanced timeline, budget, resources and change control processes throughout the projects. Commonly managed 4 clients concurrently in various stages of deployment.

Directed software implementation and development efforts to deliver on schedule projects with budgets ranging from $15K to $9 million.

Frequently communicate status and document progress throughout the SDLC to both development and executive teams using tools such as milestones, histograms, burn down charts and Gantt charts.

Documented scope and functionality for 42+ projects; responsible for all planning, requirements gathering, change management, timelines and resources.

Responsible for 2 major account turnarounds of companies in exit mode, saving over $150k in monthly recurring revenue. Resolved conflicts by facilitating communication and contract negotiation.

Organize team efforts for DevOps implementation and transition to Cloud from Hosted environment.

Supervisory and Administrative

Responsible for project management, product development and quality teams for 60 individuals residing in USA and India.

Organized all 3rd party integrations which included vendor and internal API, Data Streams, ETL and/or platform selection and implementation. Maintained ownership of vendor relations and success matrices for these projects.

Led an R&D team of 20 developers/engineers, architects, designers and QA experts. Responsible for all aspects of all new product development.

Managed continuous delivery team and DevOps team utilizing AWS platform.

Implemented agile methodologies (SCRUM and Kanban) and trained new employees on company specific agile implementation.

Executive leadership team member responsible for development resource acquisition and partner relationships including native mobile app team

Business Process Improvement

Streamlined deployment process and procedure to approved QA processes effectively decreasing production bugs by 50%. Directed implementation of automated testing processes.

Provided business profitability perspective for moving to a rich UI centered design while maintaining security. This showed potential reduction of ongoing maintenance costs by 30%.

Evaluated, recommended and oversaw installation of new issue tracking and agile project management software as well as new procedures and policies, empowering the use of standard iteration and release planning. Challenged existing strategies on implementation, led deployment and planning changes yielding greater productivity by sharing responsibilities and adding new resources.


iCentris Salt Lake City; Woods Cross, UT

Director Implementations 02/2013- 08/2018

Director Projects R&D – Software 12/2009 – 5/2010

Director Technical Projects 12/2005 – 2/2009

IT Project Manager 3/2003 – 12/2005

Jr. Network Administrator 6/2002-3/2003

Xennsoft Draper, UT

Executive Director Projects 10/2011 –02/2013

TimeShareWare Kaysville, UT

Project Manager 6/2010 – 10/2011

Pack Farms Bountiful, UT

Owner/Operator 1993-2001

Carried out daily duties of farm management-all inclusive; products Sod, Hay, Pumpkins, Dill, Sweet Corn. Assisted in retail farm store management for a store grossing 40K monthly.

EDUCATION Weber State University Bachelor of Arts: Spanish/Chemistry

PMP certified since 2010

LANGUAGES Fluent in Spanish. Beginner in Telugu


Successful 2-year service mission for The Church of Jesus Christ of Latter Day Saints.

Eagle Scout with a bronze palm.

Matthew D. Pack


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