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Office Assistant

Baldwin, New York, United States
August 24, 2018

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Helene'W'. Boetius

**** ****** ****** * *******, New York 11510 I C: 518-***-**** July 31,2018

Dear Hiring Manager:

Please accept the enclosed resume in application for a full time open position within your dy'namic organization. As my resume reflects, my skill set includes, but is not limited to: Outstanding interpersonal and communication skills Superior organizational, keen detail orientation and time management skills Good customer service skills

Strong data entry aptitude

Ability to work independently and with a team

I would gieatiy apprec;ate the opportunity to meet with you in person to further discuss my qualifications and strong interests. I can be reached at 518-***-**** cell or via email at Thank you very much for your consideration. I am looking forward to hearing from you soon.

Respectfully yours,

Helene W. Boetius

Attachment: Resume

Helene W. Boetius

1505 Prince Street I Baldwin. New York 11510 I C: 518-***-**** PROFESSIONAL SUMMARY

Highly dedicated and resourceful professional rvith 20 years ofvast experience in providing quality senices to a dir,erse client population. Reliable and driven, rvith strong time management and prioritization abilities. Demonstrated ability to work in a fast paced environrnent. Knowledgeable in handling confidential matters. Contributed to successful operations by streamlining processes to increase productivity. Proven ability to provide superior customer service while adhering to deadlines. PROFESSIONAL EXPERIENCE

EAC Network

Volunteer Comrnunity Service Aide

' Greet clients in office and over multi-line phone system promptly and courteously

. Deliver inter-office messages to staff and management via ernail and in person

. Maintain and update filing. rnailing and database systems

. Answer phones, scheduled appointrnents and rnanaged calendars

. Perfonn general administrative duties such as photocopying, faxing, filing and typing

' Prepare documents in correct order to be scanned

. Review files, records, and other docurnents to obtain infonnation to respond upon request Belair Care Center

Certified Nursing Assistant (CNA)

' Provided medical and non-rnedial direct patient care

. Maintained residence quarters and living conditions; including bedding. supplies and equipment necessar),for resident's overall comfort and wellness

Henpstead, New York

June 2018 - present

Norlh Bellnore, New York

June 2015 - September 2016

Roch..;ter, Nev.'York

May 201 3 - April 201 5

Rocltester, New l'ork

May 2011 - May 2013

Rocltester, New York

January 2011 - May 201I

Pikesville, Maryland

October 2006 -

April 2009

Alban1,, New York

February 1999 - August 2006

Latta A. Nursing Home

Ccriified Nursi',g .lssistant (CNA)

. Provided oversight to 10 residents

. Assisted residents rvith personal hygiene including bathing, feeding, dressing, dispensing rnedication. and additional diversified duties

. Responsible for the care ofeight residents, including feeding, bathing, dressing and home maintenance Brighton ian Nursing Hom e

Certified Nursing Assistant (CNA)

S a lsburJr a n d Associoles

Accounting Clerk/Customer Service

Robert Half

Accounting Clerk

' Assisted with posting of cash receipts and expenses to joumals or ledgers

. Reviewed, investigated, and corrected errors in financial entries TRAINING/ EDUCATION


Customer Sen,ice Specialist

. Answering customer requests or inquiries concerning services. products, billing, etc.

. Delivering superiol service identif,ving and resolving customers' issues using problem-solving skills r Putting the customer first and remaining polite and professional at all tirnes

. Documenting all custorner infonration, communications and sales in CRM system

. Audited accounts payable to ensule accuracy in billing and items being coded to correct general ledger accounts; conected errors

. Comrnunicated with vendors to ensure tirnely payn-rents EAC Netrvork Enhanccd Ernployment Initiative

Job Readiness Program

Junior College of Albany

Major': Of fi ce Infonnation Management

Hernpstcad. New York

Albany, Nerv York

Expected completion: August 2018

Earned 19 credits

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