Customer Service, Data Entry, Front Office, Front Desk

Zebricka T. Farley

**** **** **** ***** *******, FL 32822 908-***-**** ************@*****.***

SUMMARY:

Seeking to work in an environment that will challenge me to further my expertise; while allowing me the chance of continued growth and success of the organization. Obtain a position as a team-player or independent employee where I can maximize my knowledge, skillset, and present me with the opportunity to meet and exceed assigned goals while providing outstanding work to the company.

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Excellent Customer service skills

Data Entry

Proficient in Microsoft Office software

Problem solving skills

Detail Oriented

Able to Perform Essential Duties

EDUCATION

Kenmare High School- Jersey City, NJ HS Diploma

Goldman Sachs: Women’s Mentoring Program

RELATED PROFESSIONAL EXPERIENCE

Clerk: Hudson County Division of Welfare & Social Service

Jersey City, NJ (2014-2018)

Maintain a high volume of calls professionally on a daily basis.

Evaluat, scan and make recommendations accordingly on cases for Medicaid Department

Enter, Register, and update all client information into Excel Spread Sheet

Cross reference of Medicaid applications

Organized, copied and prepared GA applications for file room

Printed and Mailed out all on-line applications for General Assistance Applicants

Assisted supervisors with their duties when necessary

Merchandise Associate: (Seasonal) Macy’s

Jersey City, NJ (2008 to 2011)

Processed credit cards and checks payments rapidly and accurately.

Handled POS cash resister and balanced cash at the end of shift.

Answer customer’s questions regarding the store and its merchandise.

Organized racks and shelves to maintain the visual appeal of the store.

Unit Secretary-Staffing Secretary: Jersey City Medical Center

Jersey City, NJ (2002-2008)

Enter doctor’s orders, such as, patients’ diet, X ray, EKG, MRI, and cat -scan from patient’s charts into Star system.

Prepared patients chart and room, upon admissions..

File, fax and copy documents for OB/GYN and Nursery unit.

Performed various clerical and administrative functions such as ordering and maintaining an inventory of supplies.

Coordinate coverage for nursing department.

Data entry of nursing personnel daily schedule.

Responsible for patient’s census.

Confirmed calls to all nursing personnel working per-diem, extra shifts and over-time.

Calmed upset/ angry, under staffed nurses by rapidly solving their complaints.

Maintain a high volume of calls professionally on a daily basis.

Serves as first point of contact for all per-diem

PROFESSIONAL Certificates

CPLC Educational Center (Jersey City, NJ) Certificate in Office Administrative Assistant

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