Customer Service Representative

JESSICA JACKSON

*** ***** **. **, *******, GA *0312 • 404-***-**** • *******.*********@*****.***

PROFESSIONAL SUMMARY

Innovative and hardworking Marketing Consultant with 7 years of experience in the Media Research business. Highly skilled Media Research Interviewer enthusiastic about transitioning into an optimal position in the customer service industry.

INTERESTS

Motivational Speaking

Performing Arts

Property Flipping

Interior Design

Healthcare Advocacy

Culinary Arts

SKILLS

Skilled in MS Office (Outlook, Excel, Access, Word, PowerPoint, Publisher, Adobe, Acrobat, and 10-key)

Proficient with Banner (Education software)

CRM (Client Relationship Management software)

Public speaking

Client assessment and analysis

Risk management processes and analysis

Effective Interpersonal and written communication

Clerical support

Strong verbal communication

Exceptional customer service

Self-motivated

Data management

Team leadership

Data analysis

Data entry

WORK HISTORY

Media Research Interviewer

American Institute of Consumer Studies, AICS - Atlanta, GA 09/2010 - 04/2018

Conducted in-person interviews for a nationwide media study, which involved frequent travel throughout the United States to collect extensive household and consumer data on various media related topics.

Successfully completed interviews in compliance with company quota requirements and regulations.

Performed initial client assessment and analysis to conduct the research process while ensuring data accuracy.

Utilized strong interpersonal and persuasive communication skills that assisted in encouraging respondent participation while addressing questions and concerns regarding the media study's benefits.

Researched and updated all required materials needed for firm and partners.

Administrative Assistant/Receptionist

Creole Nouvelle Bistro - Atlanta, GA 01/2010 - 08/2010

Maintained consumer database, daily sales and expense reports, and completed various office functions related to organizational management and administration.

Performed various human resources duties such as; recruiting perspective employees, scheduling and conducting phone and in-person interviews and providing feedback to Human Resources management.

Utilized verbal and written communication skills, and strong proficiency with Microsoft Office Suite to complete reports and daily business functions of the organization.

Responded to both vendor and customer requests via telephone and email within a timely turnaround.

Researched and updated all required materials needed for restaurant owners slight competitive advantage over industry competition.

Financial Service Representative

Sun Trust - Atlanta, GA 12/2007 - 12/2009

Supported and drove branch sales results in financial and wealth management as a sale team member, and dealt with both individual and small group business client services.

Delivered superior customer service to consumers and supported other job positions as needed. (i.e., back-up bank teller, notary, wealth and investment team lead)

Developed new and cultivated existing personal and business relationships through daily CRM (Client Relationship Management).

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Assessed clients' financial situations to develop strategic financial planning solutions.

Call Center Customer Service Representative

T-Mobile - Nashville, TN 05/2003 - 07/2006

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Created and maintained an organized database to develop promotional sales.

Answered customer questions about product availability and shipment times.

Routinely answered customer questions regarding merchandise and pricing.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

EDUCATION

MBA: Business Marketing

American Intercontinental University - Atlanta, GA 2007

BS: Business Administration, Management

Fisk University - Nashville, TN 2004

AFFILIATIONS

Member, Healthcare Now (Human Rights organization), 06/2010 to Current

Member, SESAC (Music Performing Rights Organizations), 042007 to Current

GHIMA (Georgia's Health Information Management Association) 03/2010-Current

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