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Customer Service Sales Representative

Englewood, New Jersey, 07631, United States
August 24, 2018

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Terry Keyes

Englewood, NJ ~ Cell: 201-***-**** ~ Email: TerryKeyes2010


Medical Administrative support and customer service professional.

Multifaceted efficient and reliable with a diversified skill set that covers office support and client relations.


Excellent interpersonal and digital communications skills

Proficient in MS Office Suite (Excel, Word, PowerPoint and Outlook,)

Proficient with billing & registration software (Athena, Epic,Sorian)



Englewood Hospital 03/2018– 06/2018

Billing Representative

Assisted Financial Coordinator with Revenue Cycle and Practice Management

Assisted with Epic scheduling and billing software launch

Versed in Policy & Procedures of HIPPA Privacy Act.

Organized and systemized Physician Roster for 400 Practices

Generated reports for collections revenues

Assisted Patients with selection of physicians and specialist

St. Josephs Regional Medical Trauma Center 07/2013 – 10/2016

Registration/Financial Representative-Emergency Department

Recorded patient demographics accurately and efficiently.

Coordinated first response services for hospital trauma center with emt’s,police & emergency hospital staff.

Knowledgeable of HIPAA privacy and security regulations

Confirmed patient information, collected copays and verified insurance

Homemaker Plus 04/2010 – 05/2013

Managed domestic responsibilities

Silverstein Properties Inc. New York, NY 09/2008 – 03/2010

Corporate Receptionist/ Payroll Assistant

Provided visitor security for executive floor

Secured conference rooms, and arranged catering for executive staff

Answered and screened all calls

Prepared bi-weekly payroll on ADP systems.

Verizon Communications Inc. Teaneck NJ 05/2000-8/2007

Customer Service/Sales Representative

Promoted and sold Verizon products / services to 75 residential customers daily

Processed installations, disconnections and move orders

Resolved billing, scheduling & installment discrepancies, ensuring customer satisfaction

Conducted credits checks to ensure customer eligibility

Top Ranked sales consultant consistently exceeding sales objective

Other Professional Experience Per Se Technologies, Waldwick NJ

Billing Coordinator & Liaison

Coordinated billing for 10 Radiology Physicians in a high-volume medical practice

Researched and resolved complex billing issues for clients

Radiology Associates of Ridgewood, Waldwick NJ

Patient Access Representative

Scheduled and confirmed appointments

Obtained medical history prepared charts and maintained records

Advised Patients of pre-appointment procedures

Verified insurance information and pre-certified procedures


Berkeley College, Woodlawn N>J

Accounting Health Management & legal basics

Dover Business College

Graduated Medical Assistant

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