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Customer Service Manager

Forest Hills, New York, 11375, United States
August 24, 2018

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August **, ****

Dear Hiring Manager:

My resume is in response to the employment opportunity, which is currently available within your company. I can both effectively and efficiently accomplish the duties and responsibilities, as mentioned, in your advertisement and, I finally, am an organized problem solver and detail oriented team-player, who can fundamentally, be a long term asset within your company.

Since my last full-time job as listed on my resume, I have been working in an as needed freelancing capacity as an administrative/office manager assistant for small businesses, such as a CPA and real estate management company, as a bookkeeper for both a general contractor home improvement/retail company for the past three years, and most recently, as a personal assistant for a family. The assignments, other than the last two I just mentioned have ended, and I am seeking employment, in either this capacity or as a part or a full-time employee.

Please feel free to contact me on my cell phone number which is 646-***-****, or e-mail me at, for an in-person interview, to further discuss my specific qualifications within your company.

I, appreciate your time and attention, and look forward to speaking with you, in this matter shortly.

Thank you,

Suzanne Babadaglian

Suzanne Babadaglian

Suzanne Babadaglian

70-09 Groton Street

Forest Hills, NY 11375

Cell Phone: 646-***-****/Email address:


Bachelor of Business Administration, Graduated in February 2004

Major: Public Accounting/Minor: Human Resource Management



3/ 11 – 2 /12 Accounts Payable Clerk

Responsible for weekly accounts-payable closing activity deadlines, which included the reconciliation of open orders to open invoices and analyzing data to ultimately ensure that all accounts payable and overhead invoices were received and paid in a timely fashion, and that release of payment for credit-hold and auto-debited payment, made during emergency-situations were properly taken care of.

Facilitated administrative and departmental inquiries both via verbal and written communication and, ensured that our filing system was maintained in a proper and timely-basis.

1/10-1/11 BELLEVUE-A/P Temp Associate

Assisted director and assistant director, in the timely analysis of invoice payments for weekly accounts payable closings, and ensured the timely receipt of goods for vendor and invoice-related issues.

Maintained high-levels of customer service for appropriate staff members within the department.

12/06 – 12/09 NESPRESSO USA - Jr. Accountant

Prepared current fixed asset general ledger account reconciliation’s and data processing inventory control spreadsheets, and reconciled and verified monthly sales data and prepared tax-related spreadsheets and corporate returns accordingly, for both their domestic and Canadian divisions.

Assisted senior accountant in achieving month-end closing deadlines for bank and cash management reconciliations, and handled account order-entry related issues in the accounts payable/receivable and customer service/trade business departments.

12/03 – 12/06 VIRTUAL MEDIA - A/P Admin.

Handled vendors and suppliers correspondence and updated payment schedules for past-due invoices.

Responsible for attaching relevant purchase orders and receiving and shipping documentations, and corresponded with ordering department, to ensure goods were properly received prior to entering invoices.

1/03–12/03 MACELLERIA RESTAURANT - Bookkeeper/Office Manager

Handled discrepancies on entering and payment of invoices, improved processes for accounts payable and receivable reconciliation entries, and prepared gross sales spreadsheet for return preparation.

Verified customers telephone calls and inquiries, made reservations, and prepared documents and proposals for private events, in an efficient and expedited manner.


Accounts Payable Specialist

Processed payroll, maintained employment folders and records by calculating employees/freelancers overtime, sick and vacation hours, and handled bank reconciliation’s, collections, and petty cash expenses.

Verified the use of proper expense codes, as well as that purchase orders and receiving documentations, were both attached and matched to invoices, prior to being entered or checks being cut, and resolved vendors inquiries by various methods of correspondence.

ACCOUNTING SOFTWARE/COMPUTERS: MS Office Suite,QuickBooks/QuickBooks Online for IBM systems and Quickbooks Enterprise Edition for MAC systems, Peachtree, Compeat, Google Docs and MDS Property Management Software.

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