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Mental Health Manager

Fischer, Texas, United States
August 24, 2018

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Wendy Hemphill, RN, BS Health Arts, CCM

**** ******** ******* **.

Fischer, TX.


June 26, 2018



June 6, 2017 7/13/2018 Presbyterian Health System: Albuquerque, NM.

I was working in outpatient CM providing Complex Case Management to high-risk clinic patients. As of July 31, I transferred to Rust Medical Center where I have been doing Discharge Planning as a Case Manager. Presbyterian experienced some financial constraints, so my position was eliminated in the outpatient setting. At Rust hospital, I assist in discharge planning and working with hospital team to make sure patients have a timely and safe discharge to the most appropriate setting. On January 22, 2018, I returned to outpatient Case Management in the clinic setting. There was an opening at that time and will be completing my employment soon as we will be living in Texas. I have been continuing to work @ Rust PRN to help on weekends. We moved to Texas to be closer to family.

Manager of inpatient Case Management-LeAnn Lees, BSN cell- 505-***-****

Manager of outpatient Case Management-Renee Romero RN, BSN cell-505-***-****

November 2015 to June 2017: CYFD/JJSD; State of NM, Albuquerque, NM

Supervisor: Janet Berry-Beltz, Health Services Administrator, 505-***-****

RN- Discharge Transition Nurse

Provide discharge planning to clients in the Juvenile Justice Facility in Albuquerque. Responsibilities also include meeting client on admission and participate in first Multidisciplinary Team meeting to develop treatment plan and appropriate placement for clients. Attend MDT’s when clients two to three months prior to discharge to work with team on medical and psychiatric needs after discharge. Work with clients in our Reintegration Centers on proper use of Primary Care and assist them in using and understanding the health care system. Educate clients on health issues related to their history of substance abuse and mental health. Work collaboratively with Probation Officers at time of discharge before clients return to their community to make sure the client gets follow-up of health and mental health services. I also started group educational sessions with clients to provide discussion of their physical and mental health.

October 2013 to November 2015: Presbyterian Health Systems, High Resort Internal Medicine Rio Rancho NM

Supervisor: Jane Bergquiest RN/Manager 505-***-****


Provided Complex Case Management for clinic patients with chronic illnesses, assess their needs and implement care plans. Coordinated care of the patient between the primary doctor and specialists, assisting the patient in navigating the health care system. Assessed member’s utilization and initiated care plan to ensure the best quality of care while containing costs. Ensured that the patient/family can manage all aspects of their disease process including medication management, symptom management and chronic disease self-management. Collaborated with providers and support staff in clinic on providing optimal care for members in our clinic who have chronic medical and mental health conditions. In this role I would arranged homecare, palliative care, hospice and long term care when indicated. Worked with our Social Worker to assist members in implementing Advanced Care Planning and finding community resources to assist them to age in place. I left this position in order to complete my 5 years with NM State Government in order to get a pension.

December 2010 to October 2013: Presbyterian Behavioral Health, 1325 Wyoming Blvd. NE Albuquerque NM 87111.

Supervisor: Heidi Fischer, Clinic Manager, 505-***-****


Provided triage assessment for new patients who had an initial appointment in our clinic. During this initial call assessed patient’s safety issues, obtained history and made referrals as needed to other agencies or departments to meet the needs of the patient. Assessed and evaluated new walk-in patients to determine their needs and refer.

October 2009 to December 2010: Developmental Disabilities Support Division (DDSD) Metro Regional Office, 5301 Central Avenue NE Suite 1700 Alb NM 87108

Supervisor: Kathleen Linnehan, 505-***-****,


Provided consultation and oversight to address medical issues of developmentally disabled individuals in the Albuquerque region. Provided technical assistance to agency nurses who provide care to these individuals in the community. Worked with other DOH departments to provide quality management of individuals who are on the DD Waiver. Participated in IDT meetings and provided best practice guidelines for medical issues of DD individuals.

May 2007 to October 2009: State of New Mexico Aging and Long-Term Services Division, 2550 Cerrillos Rd. Santa Fe NM. 87505

Supervisor: Bette Betts, MSW/LISW, Behavioral Health Director 505-476-109


Provided training and education regarding elder abuse issues around New Mexico to those in the community that may encounter adult abuse. Worked collaboratively with other agencies in New Mexico to address issues of Adult Abuse in our communities. Worked with the Adult Protection staff and provided trainings and consultation on clients with behavioral health and medical issues.

July 2006 to April 2007, Presbyterian Behavioral Health, 1325 Wyoming Blvd. NE Albuquerque NM 87111

Supervisor: Lisa Heffelfinger, RN Clinical Supervisor, 505-***-****


Provided triage assessment for new patients who had an initial appointment in our clinic. During this initial call assessed patient’s safety issues, obtained history and made referrals as needed to other agencies or departments to meet the needs of the patient. Also assessed and evaluated new walk-in patients to determine their need and referred appropriately.

January 9, 2006 to June 15, 2006, Life Masters, 111 Lomas Blvd. Albuquerque NM.

Supervisor: Susan Smith RN 505-***-****


Provided telephonic nursing care planning for participants enrolled with LifeMasters.

Developed and individualized plan of care for each patient that included long and short-term goals. I assessed the need for plan changes based on patient’s condition and was accountable for patient management while the patient enrolled in their insurance plan.

March 14, 2005 to January 6, 2006, Lovelace Sandia Health Systems, 5150 Journal Center Blvd. NE Albuquerque NM. 87109

Medical Director: Dr. Jolynn Muraida 505-***-****


I provided short-term and long-term case management for mental health patients treated at Lovelace Behavioral Health outpatient clinic. Assessed, planned, implemented, coordinated, monitored and evaluated options and services to meet individual health needs. Also made home visits on frail elderly patients and disabled children to assess care needs. I was part of the Behavioral Health Senior Team that evaluated treatment plans for the elderly who came to our clinic.

June 2004 to March 2005, Blue Cross Blue Shield of New Mexico, Health Services Division 12800 Indian School N.E. Albuquerque NM. 87111

Director: Kathy Stanley RN 816-2091


Coordinated care and service for selected patient populations across the continuum of illness; promoted effective utilization and monitoring of health care resources; and assumed a leadership role with interdisciplinary teams to achieve optimal outcomes.

April 1996 to May 2004, Lovelace Sandia Health Systems, 5400 Gibson Blvd. Albuquerque, NM

Director: Vicki Mitchell


Assessed health care needs and resources of individual patients within the Case Management Department. Performed daily responsibility for allocation of activities for these functions. Taught classes to Lovelace patients and others in the community who were struggling as caregivers. Represented Lovelace Case Management by participating on the board for the Senior Coalition. Facilitator of the Lovelace Caregiver Support Group and co-designer of the Caregiver Education Class, presenting the class as well. Co-developed and presented a workshop for caregivers at the Conference on Aging at Glorieta Conference Center.

April 1991 to April 1996, HealthPartners, 8100 34th Ave. So. Minneapolis MN 55440


Facilitated appropriate delivery of medical services to hospitalized HealthPartners patients. Evaluated patients to ensure optimal use of benefits for complex medical cases. Counseled members and families on their benefits with the HealthPartners and resources in the community. Developed and implemented discharge plans to the most appropriate level of care, in doing so interpreted Medicare guidelines for home care and nursing home patients. Worked with physician groups in development of disease management programs for implementation in clinic setting.

Mar 1984 to Apr 1991, Aspen Medical Grp, 1020 Bandana Blvd. St. Paul MN 55108


Coordinated insurance benefits for clinic and hospitalized patients. Worked with physicians in coordinating discharge plans from the hospital. Was responsible for supervising other Patient Care Coordinators in other clinics. Gave patients information on community resources and insurance benefits. Developed and taught classes for caregivers of our members. As the first Patient Care Coordinator, developed and expanded this role within the medical group to assure optimum quality of care and appropriate utilization of services while saving the medical group financial resources.

February 1981 to March 1984, St. Paul Division of Public Health, 555 Cedar Ave. St. Paul MN 55101


Was the lead nurse in the clinic performing comprehensive screening for new refugees coming to the U.S. from Southeast Asia, Poland and Romania. Referred appropriately for medical, dental, nutritional, mental health and other needs.


1Board Member of Peopleworks, Rio Rancho, NM. 2010 to 2014

2Presentation at Caregiver resource workshop, latest November 5th 2005. Sponsored by AAA/ DPSA.

3Preceptor for UNM nursing students while working at Lovelace.

4Faith in Action-Albuquerque, member of the core committee to develop the program and elicit volunteers from congregations in the community to provide assistance to seniors in the community. I volunteered for a senior in the community for about 2 years.

5Coalition for Senior Progress-Secretary/Board Member 1997-1998 I participated in obtaining grant for Faith in Action Program with the Robert Wood Johnson Foundation in Albuquerque, NM

6Food Shelter Volunteer, St. Paul, Minnesota- provided informal counseling to families in crisis. 1986

7I was a member of group of trained volunteers with Grace Lutheran Church, St. Paul, Minnesota that provided outreach and support to members of the congregation who were in crisis or needed support. 1986

8Refugee Program-guided volunteers in tutoring nursing students from the refugee community. 1983


College of St. Francis

500 Wilcox, Joliet, Illinois 60435

BS Health Arts, Graduated December 1981

Fairview School of Nursing

2312 S. 6th St. Minneapolis, MN. 55454

Diploma in Nursing, Graduated June, 1975


CMSA/Rio Grande Chapter 6/2004-12/2005, current member as of 10/2015

Certification: CCM until 12/2019. CCM CERTIFICATION 4213746 Valid through 11/30/2019

I continue to upgrade my education by attending work-related seminars and classes.

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