Customer Service Medical
Resume:
RESUME OF JASMEEN SANDHU
QUALIFICATION
National Certified Phlebotomy Technician CPT/1 MA, EKG Technician 2005
Adult & Child BLS Certification American Heart Association 2005
National Security Guard License State of California 2002
Customer Service Cup Award 2010
SKILLS
Over 12 years of experience in management and supervision. Highly effective in promoting a positive, productive environment. Reputation for excellence and high-quality service to clients. Well organized and focused in coordinating projects. Strong analytical, writing and research skills. Conscientious and thorough with detail. Equally effective working independently and in cooperation with others. Effective working alone and as a cooperative team leader. Keen perception for extracting important data. Innovative in designing and carrying out projects. Highly motivated to achieve set goals. Successful in mastering new skills through hands-on experience. Excellent organizational and communication skills.
EDUCATION
Liberal Arts, Bachelor of Arts 1995
DAV College, India
Laboratory Assistant/Phlebotomy CPT/1, MA/Admin, EKG Technician 2005
Institute for Business and Technology, Santa Clara
EXPERIENCE
Mills-Peninsula Medical Center, Burlingame, CA 01/2018-Current
Patient Access Coordinator – Admitting Department
Complete electronic registrations in EPIC for admissions into hospital/health center.
Obtain and verify accurate insurance information including accessing verification software to confirm coverage.
Assist patients in completing appropriate admission documents; validate and verify the completion of admission documents for compliance with regulatory requirements.
Monitor and control placement of patients to appropriate nursing units using the computerized hospital bed planning system.
Scan documents into electronic health record, ensuring appropriate patient identification and system labeling.
Perform chart auditing, respond to cashier and billing inquiries, and ensure that departmental documents are filed appropriately.
Stanford Hospital, Palo Alto, CA
Working in Blood Transfusion service. Using Epic.
10/2017 – 03/2018
Preparation of antibiotic stock solutions
Preparation of various buffers (e.g. TAE)
Agarose gel preparations
Preparation of agar plates
Class II biosafety cabinet cleaning/decontamination
Ongoing microorganism accessioning and frozen stock preparation
Microorganism culture
Microbiological, biochemical, and molecular characterization of microorganisms
Performing tasks following official Work Instructions
Support all quality and safety initiatives of laboratories
Receives all type of blood product
BD Biosciences, San Jose, CA
Phlebotomist CPT/1, MA Assistance/Admin, EKG Technician
06/02/2014 - Current
Extracted blood work and Data Entry daily basis, Handled and order medical supplies. phlebotomist, phlebotomy, pediatric, geriatric, PSC, IOP, specimen collection, MA, venipuncture, blood draw, obtaining and recording pulse, height, weight, and blood pressure, measurements using manual equipment, CNA, urine, medical assistant, venipuncture, laboratory, Finger stick blood collections using capillary tubes, using a centrifuge,Transferred serum from a vacationer tube to a serum tube, Scheduled appointments, handled the majority of phone call, Prepared charts, filed and fix document. Supervised and trained new employees, delegated responsibilities to new hires, compiled procedural reports, and performed data entry into Medisoft and EMR systems as well as assisted in achieving Meaningful Use for EMR usage. prepared charts, handled petty cash, filed and faxed documents, obtained insurance pre-authorizations for procedures, assisted with minor procedures, obtained vital signs when requested by the doctor, maintained office equipment, sorted mail and deliveries to appropriate parties, dealt with prospective and current patient’s inquiries, Handled phone calls for the office, scheduled appointments. Proficient with MS Office Suite (Outlook, Excel, power point).
VA Hospital, Palo Alto, CA
U.S Department of veterans Affairs
06/2017 - 10/2017
Extracted blood works from patients with all ages
Designs and executes product-critical physiological studies according to good clinical laboratory practices on human subjects, following applicable health and safety principles.
Manages subject recruitment, scheduling, and communications
Develop and maintain laboratory best practices and procedures for efficient, cohesive, and high-quality data sets
Creates and maintains appropriate study and human subject documentation/records.
Manages the physiological data collection lab, keeping an organized, clean, and safe working environment.
Identifies purchases, operates, and maintains physiological data collection laboratory equipment.
Physiological data collection/laboratory or equivalent experience
Tesla Health Center, Fremont, CA - MA/ Admin/Phlebotomist
3/2/16 - 3/6/17
Scheduled appointments conforming phone call to patient.
Supply order, Intake Vital and input intake. Handled the majority of phone call, Prepared charts, filed and fix document. Supervised and trained new employees.
Performed data entry into Medisoft and EMR systems as well as assisted in achieving Meaningful Use for EMR usage. Prepared charts. Daily performed PPD and Flu short.
Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts
Prepares treatment rooms and patients for examination
Cleans and sterilizes instruments
Inventories and orders medical supplies and materials
Operates electrocardiograph (EKG) and other equipment to administer routine diagnostic tests
Gives injections or treatments and performs routine laboratory tests
Schedules appointments and makes follow up phone calls to patients
Performs administrative tasks, completes appropriate client company and OSHA regulated forms, and provides assistance at front desk
Keys data into computer to maintain clinic and patient records
Washington Hospital, Fremont, CA (one year one montn)
9/2016 - 10/2018
Keys data into computer to maintain clinic and patient records/Flu clinic/TB test and PPD test
Gives injections or treatments and performs routine laboratory tests
Amedisys Home Health Care, Campbell, CA - Business Office Specialist/Admin
01/2014 - 4/2014
Greeted patients, scheduled appointments, handled the majority of phone calls,
Updated patient files and maintained medical records
Acquisition office supplies
Fry’s Electronics, Campbell, CA - Customer Service Supervisor/Admin
05/2009 - 07/2013
Facilitated opening and closing the entire store
Hired, trained and terminated employees, managed 100 employees on a daily basis
Generated and increased store revenue over one hundred percent
Bank of the West, San Jose, CA - Bank Teller
08/2012 - 07/2013
Provided excellent customer service to clients and shareholders
Assisted customer with financial transaction and banking needs
Performed administrative duties and reconcile financial transaction
Intel Whole Health Management, Santa Clara, CA - Phlebotomist/Admin
02/2002 - 04/2014
Extracted blood works from patients with all ages
Handled and managed medical records for the doctors
Maintained medical supplies and operated the clinic
Boston Scientific, Fremont, CA - Product Builder
05/1997 - 05/2007
Assembled devices for the medical field
Performed quality assurance and quality check
Delivered high-quality and excellent product to market
Contact information
**************@**.***
San Jose 95128
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