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Customer Service Medical

United States
August 24, 2018

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National Certified Phlebotomy Technician CPT/1 MA, EKG Technician 2005

Adult & Child BLS Certification American Heart Association 2005

National Security Guard License State of California 2002

Customer Service Cup Award 2010


Over 12 years of experience in management and supervision. Highly effective in promoting a positive, productive environment. Reputation for excellence and high-quality service to clients. Well organized and focused in coordinating projects. Strong analytical, writing and research skills. Conscientious and thorough with detail. Equally effective working independently and in cooperation with others. Effective working alone and as a cooperative team leader. Keen perception for extracting important data. Innovative in designing and carrying out projects. Highly motivated to achieve set goals. Successful in mastering new skills through hands-on experience. Excellent organizational and communication skills.


Liberal Arts, Bachelor of Arts 1995

DAV College, India

Laboratory Assistant/Phlebotomy CPT/1, MA/Admin, EKG Technician 2005

Institute for Business and Technology, Santa Clara


Mills-Peninsula Medical Center, Burlingame, CA 01/2018-Current

Patient Access Coordinator – Admitting Department

Complete electronic registrations in EPIC for admissions into hospital/health center.

Obtain and verify accurate insurance information including accessing verification software to confirm coverage.

Assist patients in completing appropriate admission documents; validate and verify the completion of admission documents for compliance with regulatory requirements.

Monitor and control placement of patients to appropriate nursing units using the computerized hospital bed planning system.

Scan documents into electronic health record, ensuring appropriate patient identification and system labeling.

Perform chart auditing, respond to cashier and billing inquiries, and ensure that departmental documents are filed appropriately.

Stanford Hospital, Palo Alto, CA

Working in Blood Transfusion service. Using Epic.

10/2017 – 03/2018

Preparation of antibiotic stock solutions

Preparation of various buffers (e.g. TAE)

Agarose gel preparations

Preparation of agar plates

Class II biosafety cabinet cleaning/decontamination

Ongoing microorganism accessioning and frozen stock preparation

Microorganism culture

Microbiological, biochemical, and molecular characterization of microorganisms

Performing tasks following official Work Instructions

Support all quality and safety initiatives of laboratories

Receives all type of blood product

BD Biosciences, San Jose, CA

Phlebotomist CPT/1, MA Assistance/Admin, EKG Technician

06/02/2014 - Current

Extracted blood work and Data Entry daily basis, Handled and order medical supplies. phlebotomist, phlebotomy, pediatric, geriatric, PSC, IOP, specimen collection, MA, venipuncture, blood draw, obtaining and recording pulse, height, weight, and blood pressure, measurements using manual equipment, CNA, urine, medical assistant, venipuncture, laboratory, Finger stick blood collections using capillary tubes, using a centrifuge,Transferred serum from a vacationer tube to a serum tube, Scheduled appointments, handled the majority of phone call, Prepared charts, filed and fix document. Supervised and trained new employees, delegated responsibilities to new hires, compiled procedural reports, and performed data entry into Medisoft and EMR systems as well as assisted in achieving Meaningful Use for EMR usage. prepared charts, handled petty cash, filed and faxed documents, obtained insurance pre-authorizations for procedures, assisted with minor procedures, obtained vital signs when requested by the doctor, maintained office equipment, sorted mail and deliveries to appropriate parties, dealt with prospective and current patient’s inquiries, Handled phone calls for the office, scheduled appointments. Proficient with MS Office Suite (Outlook, Excel, power point).

VA Hospital, Palo Alto, CA

U.S Department of veterans Affairs

06/2017 - 10/2017

Extracted blood works from patients with all ages

Designs and executes product-critical physiological studies according to good clinical laboratory practices on human subjects, following applicable health and safety principles.

Manages subject recruitment, scheduling, and communications

Develop and maintain laboratory best practices and procedures for efficient, cohesive, and high-quality data sets

Creates and maintains appropriate study and human subject documentation/records.

Manages the physiological data collection lab, keeping an organized, clean, and safe working environment.

Identifies purchases, operates, and maintains physiological data collection laboratory equipment.

Physiological data collection/laboratory or equivalent experience

Tesla Health Center, Fremont, CA - MA/ Admin/Phlebotomist

3/2/16 - 3/6/17

Scheduled appointments conforming phone call to patient.

Supply order, Intake Vital and input intake. Handled the majority of phone call, Prepared charts, filed and fix document. Supervised and trained new employees.

Performed data entry into Medisoft and EMR systems as well as assisted in achieving Meaningful Use for EMR usage. Prepared charts. Daily performed PPD and Flu short.

Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts

Prepares treatment rooms and patients for examination

Cleans and sterilizes instruments

Inventories and orders medical supplies and materials

Operates electrocardiograph (EKG) and other equipment to administer routine diagnostic tests

Gives injections or treatments and performs routine laboratory tests

Schedules appointments and makes follow up phone calls to patients

Performs administrative tasks, completes appropriate client company and OSHA regulated forms, and provides assistance at front desk

Keys data into computer to maintain clinic and patient records

Washington Hospital, Fremont, CA (one year one montn)

9/2016 - 10/2018

Keys data into computer to maintain clinic and patient records/Flu clinic/TB test and PPD test

Gives injections or treatments and performs routine laboratory tests

Amedisys Home Health Care, Campbell, CA - Business Office Specialist/Admin

01/2014 - 4/2014

Greeted patients, scheduled appointments, handled the majority of phone calls,

Updated patient files and maintained medical records

Acquisition office supplies

Fry’s Electronics, Campbell, CA - Customer Service Supervisor/Admin

05/2009 - 07/2013

Facilitated opening and closing the entire store

Hired, trained and terminated employees, managed 100 employees on a daily basis

Generated and increased store revenue over one hundred percent

Bank of the West, San Jose, CA - Bank Teller

08/2012 - 07/2013

Provided excellent customer service to clients and shareholders

Assisted customer with financial transaction and banking needs

Performed administrative duties and reconcile financial transaction

Intel Whole Health Management, Santa Clara, CA - Phlebotomist/Admin

02/2002 - 04/2014

Extracted blood works from patients with all ages

Handled and managed medical records for the doctors

Maintained medical supplies and operated the clinic

Boston Scientific, Fremont, CA - Product Builder

05/1997 - 05/2007

Assembled devices for the medical field

Performed quality assurance and quality check

Delivered high-quality and excellent product to market

Contact information


San Jose 95128

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