Sign in

Business office manager

Texarkana, Texas, United States
August 24, 2018

Contact this candidate


Rochelle Knighton

Business Manager

Texarkana, TX 75503


A highly motivated administrative, human resource, business office, operations/materials management, A/R, A/P, quality professional with a verifiable record of accomplishments spanning twenty-five years.

Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include:

• Problem Solving

• Organizational Skills

• Computer Literacy

• Work as Team Player

• Operations Management

• Performance Improvement

• Legal Aspects/Confidentiality

• Communication Skills

• Time Management Skills

• Research Abilities

• Attention to detail

• Training employees/New Hire orientation

• Texas Notary

Work Experience

Business Office Manager

The Villa at Texarkana Skilled Nursing Facility - Texarkana, TX July 2015 to July 2018

Skilled Nursing facility 110 beds, census of 85-90, responsible for all Medicaid applications, Medicaid renewals, maintain census and patient information for billing,insurance verifications, assist with phones and customer service, admissions, and more.

Insurance Agent/Producer

Carter Insurance - Texarkana, TX

July 2015 to December 2017

Insurance agent

Insurance Agent

New York Life & NYLife Securities LLC - Texarkana, TX October 2014 to July 2015

Business Manager

Dubuis Hospital of Texarkana - Texarkana, TX

December 1999 to September 2014

Long Term Acute Care Hospital-two facilities/one license, 49 total beds

• Administrative Assistant: scheduling of meetings, research, travel arrangements, travel advances and expense reports, payables, petty cash, coordinated special functions, provided feedback to Administrator regarding associates & physicians, scribed minutes for all meetings, completion of all TDH/AHA Hospital surveys, and responsible for all hospital license renewals.

• Added: supply coordinator position including stocking areas & Pyxis, ordering all supplies, issues

& receipts, monitoring back orders, returns, entering patient charges, manage inventory turns while maintaining a just in time inventory, yearly inventory, and once hired, supervision and back up of supply coordinator

• Added: business office including daily census/tracking Medicare days; entering notes in HBOC; verification of secondary insurance/copies of ins cards from patient/family; coordination and entering of patient charges from vendor to itemized statements for billing; verification of patient charges spreadsheet from vendor for payment; entering equipment charges in HBOC; and supervision and back up of Medical Records department.

• Added: medical records delinquency, chart assembly, training staff, record requests, and monthly statistic tracking. Reduced deficient medical records from 319 charts to 0 in 4 months preparing for the JCAHO survey. Participated in panel interviews for Administrator designation.

• Added: Mission projects for Houston Flood Drive. Participation in yearly Alzheimer's Walk/Race for the Cure/Fan Drive/Opportunities, Inc. Christmas drive/Angel Tree drive/MDA lock up. Business Manager, Dubuis Hospital of Texarkana,

• Coordinated events spanning over 4 administrators/directors of patient care.

• Training associates on computer systems and customer service.

• Served as Performance Improvement Coordinator

• Additional duties added: Organization/scribed quarterly Medical Executive Committee meeting.

• Traveled to System office to assist business office with unpaid commercial accounts.

• Coordinated entire hospital move from St. Michael main building to St. Michael Rehab building including moving company, packing company, and move of all offices and hospital equipment.

• Promoted to Business Manager in April 2007. Responsible areas for 2 facilities: materials management, payroll, staffing, patient charges, payables, accounts receivables, minutes for meetings

(MEC, Performance Improvement, Infection Control, Safety, Town Hall, Leadership), coordination of all meetings, maintain contracts, audits of charges, assist with computer issues, mission projects, census, attendance, HR liaison for associates including new hire orientation, work with physicians regarding MEC meetings and content.

• Assisted in opening of satellite location at Wadley Hospital (19 bed facility) in 2008.

• Traveled to two facilities to train the new business managers (2008)

• Added: Risk Management duties relating to variance reports. Participated in JCAHO Hospital Surveys (2000, 2003, 2006, 2009, 2012)

• Medical Records delinquent charts reduced from 319 to 0 in 4 months (07/2000 - 11/2000)

• Saved numerous dollars from incorrect patient billing through Pyxis system; also saved due to incorrect host charges and billing process.

• Found errors in vendor charge reports due to vendor change to MediTech. This finding of errors produced changes to all hospitals within system in the 4-state area.

• Received Letter of Commendation and monetary bonus for presenting cost saving plan relating to improving accounting and vendor patient charges process. This was implemented at all facilities and saved thousands of dollars monthly.

• Designed local Dubuis Newsletter.

• Coordinated addition of Agency staffing to payroll system for performance tracking purposes.

• Served on the following committees/teams:

-Business Office Council

-Supply Coordinator Council

-Supply Task Force

-Forms Committee

-Performance Improvement Committee

-Standards of Conduct team-served on team that created the standards of conduct for the entire system and presented to Leadership Development Institute Executive Team, and to associates at 4 facilities.

Assistant to President/Vice President/Plant Manager Drill Pipe Industries, Inc - Texarkana, TX

November 1996 to December 1999

US & International Drilling Pipe Plant and Distributor

• Hired in as receptionist answering 6 line phone system, receiving/distributing/sending faxes, typing letters, phone calls, filing, typing pipe quotes, running errands, purchasing all supplies, and post office runs.

• Promoted to Assistant to President, Vice President, and Plant Manager. Purchased all supplies for several companies. Handled all shipping and receiving in and out of plant-scheduling trucks, Texas DOT paperwork on company vehicles.

• Assisted in hiring process and employee training.

• Responsible for payables/receivables for two other companies including billing/invoicing using QuickBooks.

• Troubleshooting computer problems, install programs, use internet daily. Assisted in website creation. Made changes to database layouts within Microsoft Access.

• Responsible for state paperwork on automobile company owned by Vice President.

• Assistant to President in all legal affairs including personal investments. Also possessed a Texas Notary.

Store Manager

Renter's Choice/Crown TV & Appliance - Texarkana, TX April 1994 to October 1996

Rent To Own/Retail

• Hired in as Assistant Manager responsible for opening/closing store, taking payments, sales floor layouts, customer sales, ordering supplies, daily mail outs, inventory, phone collections, home collections, supervised 2-3 route managers, on the job training and assisting route managers.

• Promoted to Store manager and responsible for entire store operation. Supervision of 4 employees daily. Monthly payables, budgets, projections, training, collections, sales, and deliveries. Education

Bachelor in Applied Arts and Science

Texas A & M University - Texarkana, TX

2001 to 2006

Associate of Arts in Behavioral Science

Texarkana College - Texarkana, TX

2001 to 2006

Associate of Arts in Government

Texarkana College - Texarkana, TX

2001 to 2006

Texarkana College - Texarkana, TX

1989 to 1993

High School Diploma in Broadcast Journalism

Texas High School - Texarkana, TX

May 1990


Texas Department of Insurance-Life and Health insurance agent

Contact this candidate