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Medical Manager

Washington, District of Columbia, United States
August 24, 2018

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Ronika T. Wheeler

**** ***** ** **

202-***-**** Cell

Washington, DC 20019


Energetic, dependable administrative services professional seeking a position to utilizing my professional skills and abilities


Paramount Group Washington, DC

(4Staff LLC) Tenant Service Coordinator May 2017/Feb 2018

Act as liaisons between on-site managers or tenants and owners.

Develops & maintains relationships with customers, vendors, contractors.

Coordinates work orders and billings for the property.

Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.

Manages signage, directory strips, Keys, and parking requests.

Ensures customer and vendor certificates of insurance are maintained and up to date.

Generate move in/out and welcome gifts as well as Tenant anniversary gifts.

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

Maintain customer correspondence.

Heartland Hospice Beltsville, MD July 2014-June 2016

(HCR Manorcare) Office Manager/HR Designee

Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Identify staff vacancies and recruit, interview and select applicants.

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

Heartland Hospice Beltsville, MD Apr 2010 -July 2014

(HCR ManorCare) Team Coordinator/Accounts Payable Rep

Completes clerical work for administrative and agency personnel;

Maintains files in the Medical Records Department;

Maintains confidentiality of medical records by ensuring compliance with chart sign-out forms and authorizations for release of information;

Assumes the duties of receptionist/Office manager as needed;

Assists with typing and clerical duties as needed;

Comply with federal, state, and company policies, procedures, and regulations.

Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

Code documents according to company procedures.

Access computerized financial information to answer general questions as well as those related to specific accounts.


University of Phoenix – Currently attending (2018)

Associate of Arts: Healthcare Administration

Coursework in Health Services Administration

Coursework in Healthcare Administration

Coursework in Health Services Administration and Business

Sanz School of Allied Health- Graduated February 2003

Medical Office Specialist

Courses Completed: Medical Billing, Claims Processing; ICD-9 & CPT Coding, Pharmacology, Medical Transcription, Medical Law & Ethics, Medical Terminology

Professional Skills

Office Management

Report & Document Preparation

Teambuilding & Supervision

Spreadsheet & Database Creation

Staff Development & Training

Policies & Procedures Manuals

Accounts Payable / Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction


As an employee of Heartland I have 5 overall Exceptional Evaluations over a course of five and half years.

Champion of Caring for the month 10/13 and Champion of Caring for the year of 2013.

3 Leadership and Development Certificates from HCR University

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