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Business Manager

Washington, District of Columbia, United States
August 24, 2018

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Dylan Johnson

**** *. ******* **. **, Washington D.C. 20002 Unit 1-703-***-****


Mr. Johnson is a Business Manager with over five years of professional experience supervising an office’s business operations, personnel organization, and financial structure. In his current position Mr. Johnson manages a PAI Medical Group office, a surgical center consisting of nine staff that oversee a patient population of over 500. In addition to his managerial duties Mr. Johnson is responsible for sourcing and contracting new clients through various marketing media, mitigating expenses with strict budget reporting, and increasing revenues by managing a sales team with routine performance reviews. Mr. Johnson has driven monthly gross incomes totals to over $150,000. Furthermore, Mr. Johnson has established and maintained relationships with PAI’s various professional partners including marketing firms and medical supply vendors all while keeping costs at a minimum.

Other projects at PAI completed under Mr. Johnson’s direction include: 1) an IT platform overhaul, 2) an implementation of a paperless Electronic Medical Record infrastructure, 3) relocation to a new facility, and 4) sale to new ownership. Mr. Johnson was the lead in procuring an IT partner to upgrade office workstations and server. Mr. Johnson was a vital component during the sale of the business to new ownership by providing quarterly financial reports and acting as liaison during facility visits. All former vendor accounts were on-boarded with collaboration headed by Mr. Johnson. Under Mr. Johnson’s management new marketing partners initiate a rebranding campaign to ensure a continuation of profits.


Customer Relationship Management (5 years)

Business Process Analysis and Improvement (4 years)

Workforce Planning and Management (4 years)

Contract Writing (3 years)

Business Development (3 years)

Product Implementation (4 years)

Roadmap Coordination (3 years)

Product and Service Online Marketing (4 years)

Human Resource Management (4 years)

Business Software System Analysis (3 years)

New User Training (4 years)

Medical Consulting (2 years)

Project Management (2 years)


Business Manager April 2013-Present

PAI Medical Group, Tysons Corner, VA

•Produce and analyze monthly budget reports. Forecast completion of established financial goals and adjust budgets accordingly.

•Procure and contract all new business accounts. Onboard accounts to ensure compliance to PAI policy.

•Establishing ongoing support for current contracts. Contract values exceed $500,000 dollars annually.

•Manage and budget both traditional and online marketing accounts to meet client generating benchmarks.

•Lead bi-monthly vendor collaborations to communicate and confirm adherence to budgeting goals.

•Consult clients on surgical services provided by PAI.

•Collect cash deposits and balances. Submit insurance claims. Initiate patient financing account. Total gross client revenues exceeds $150,000 monthly.

•Supervise hiring and all Human Resource responsibilities.

•Organize, execute and supervise all daily front office management tasks.

•Lead monthly sales and staff meetings with performance reviews to direct changes in office and personnel policy as needed.

•Reports directly to Medical Director to ensure all treatment plans are followed by PAI surgical physicians and staff.

•Procure and contract technology partners to modernize office technology: implemented new Electronic Medical Records system to function with updated workstations and server hardware.

•Collaborated with building, project, and construction management contacts to conduct a complete office relocation.

•Coordinate with new ownership to onboard all new business accounts. Reports directly to CEO.

History Interpreter February 2011-April 2013

George Washington’s Mount Vernon Alexandria, VA

• Educated guests on the life and legacy of George Washington.

• Planned and hosted events involving government officials, public figures and community leaders.

• Navigated guests throughout the grounds and provided historical context.

Canvasser/Fundraiser September 2010- June 2011

The Fund for the Public Interest Washington, D.C.

•Collected donations by contributors to advocate environmental political causes.

•Fundraising exceeded five thousand dollars monthly.

•Worked as a part of a team to meet financial goals.


High Point University, High Point, NC: Graduated June 2011

Bachelor of Arts, Major: History

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