Customer Service Care

Personal Information

City Address: Unit **** tower2, Light Residences, Edsa cor. Madison st. Mandaluyong, Metro Manila

Date of Birth: October 2, 1993

Place of Birth: Malaga, Spain

Age: 24

Height: 5’6

Weight: 110 lbs.

Civil Status: Single

Nationality: Spanish/Filipino

Religion: Roman Catholic

Objective

•Seeking an entry-level position at ABC Company to utilize excellent customer service, communication, and organization skills.

Profile

•Joyful employee that aims to elevate the customer experience by maintaining high energy and being a positive team player with an excellent work ethic.

•Genuinely enjoys positions requiring extensive human contact. Comfortable in communicating with people from various cultures and backgrounds.

•Ability to communicate clearly and effectively and demonstrated capacity to work with even the most difficult personality types.

•Fluent in English, Spanish and Tagalog

Experience

2015 – Present

Freelance model, Image model and Brand Ambassador

Image model of prestigious hotels like Edsa Shangri-la Manila, has appeared in magazines like Brand magazine. Presented clothing, designs, and products in commercials, runways, advertisements and fashion shows. Maintained good relations with fashion customers to promote new products.

• October 2014 - December 2015 Operations Manager, Mellow Yellow Sunset Cruise, Boracay, Philippines.

In charge of ensuring guests on the cruise had a happy, fun and safe experience with the express aim that the expectations of all on board were exceeded. Handled logistics and customer care whilst overseeing safety on the ship during a period where the company became the number 2 most well-received activity on the island according to Tripadvisor.

2012-2014 Brand Ambassador and Image Model

Represented several large international brands including: Lenovo, San Miguel, Quaker Oats, Skinworld, Marlboro, Enoc, Honda, MV Agusta and Globe. As a brand ambassador, responsibilities included maintaining a professional yet outgoing demeanour when communicating with customers and being prepared to answer any questions about the brand as informatively as possible.

Education

•2014 – 2009 Arellano University

Bachelor of Science in Tourism

Research project or dissertation: Ecotourism and sustainable Tourism in Tagaytay (highest score given to project for 2014)

•2010 – 2009 Oriental Mindoro Institute

Gloria, Oriental Mindoro

•2009 – 2006 Calderón de la Barca

Legazpi, Madrid, Spain

•2006 – 2000 Colegio Central

Usera, Madrid, Spain

Interests

•DJ Academy Philippines graduate 2011

•Belly dancing

•Yoga/Pilates

•Rock climbing

•Diving

•Cycling

•Reading

•Travelling

References are available upon request

Contact this candidate