Communicator and Administrator. All around office maven.
Resume:
Aimee Cronenberg
Tucson, AZ 85710
**************@*****.***
EXPERIENCE
Seasonal Conference Program Coordinator, AnitaB.org Remote May 2017-June 2018
Supported with the planning and executing of five academic programs and scholarship recipients at Grace Hopper Celebration of Women in Computing, the largest conference in the world for women technologists. Duties included:
● Monitoring registration activity
● Maintaining accurate records for attendees
● Providing excellent customer service to all customers
● Compiling, reviewing, and editing content for announcements, webpages, and newsletters
● Providing superior customer support via FreshDesk help desk software
● Using strong experience in MS Office Suite to create, edit and maintain documents and spreadsheets pertaining to academic programs
● Helping onsite with setup, traffic flow, speakers, and creating a positive experience for all attendees
Front office volunteer, Hermosa Montessori School
Tucson, AZ 2014-2016
Maintain records on parent volunteer hours, update the student directory, manage filing systems, handle mass mailings, and copy materials for teachers and staff. Tech Support Representative, QA Agent, and Tax Analyst, Intuit Inc Tucson, AZ 2005-2010
Wore many hats at Intuit, from offering technical support for tax preparation software, to testing the software for quality assurance, to tax analyst, updating the software with new IRS and state tax changes each tax year
Accomplishments
● Consistently received merit bonuses every quarter and annually
● Received Top Performer awards in 2008 and 2009
● Awarded the first telecommute-only position for tax analysts. EDUCATION
Northern Arizona University, Flagstaff, AZ Bachelors of Science in Elementary Education and Early Childhood Development August 1996 - May 2001
SUMMARY
Hard working, friendly team player
with over 15 years of work and
volunteer experience, who excels at
multitasking, learning quickly, and
creating a warm and positive
environment for co-workers and
customers alike. Artistic by nature,
capable of putting a creative flair on
work. Committed to inclusion, equity,
social justice, physical and mental
well-being.
SKILLS
Educator and instructor
Former licensed and fingerprinted
teacher
Computer literate
Skilled in MS Office suite
Type 65+ WPM
Strong customer service skills
including email support, chat support,
and FreshDesk help desk
Superior multitasker
Excellent communicator
Able to handle multi-line phones
Artistic and creative
Problem solver
Innovative thinker
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