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Manager Air Force

La Canada Flintridge, California, 91011, United States
August 23, 2018

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Joni T. Mathieú

*** ****** **** ****** *********, Nevada 89011



My aim as a dedicated and experienced customer service professional is to excel in the field of guest services and to obtain a respectable position with the help of my previous experiences gained. While balancing leadership, management, hands on training and team work with my co-workers, I still maintain the capability to work diligently as an individual when necessary. Challenges along the way have allowed my skills to be honed in whenever I take on new and demanding opportunities.


Revenue Coordinator/IPSM, Marriott Grand Chateau, Las Vegas, Nevada. 03/201*-**-****

●Optimize available room inventory for owner, developer, and rental usage.

●Computer systems and proactively surface opportunities for revisiting and updating the existing strategy.

●Build rate programs, packages and mini-hotels within the computer system and ensured the rate and availability are effectively represented in all applicable applications.

●Assisted various internal customers with general booking and availability concerns.

●Prepare an review written documents accurately and completely for multiple properties.

●Clear communication with multiple properties on a daily, weekly and monthly basis to support Front Desk and operational needs concerning all rental and owner reservations.

● multitasking being able to answer telephones using appropriate etiquette.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats.

Store Clerk/Barista, Marriott’s Grand Chateau, Las Vegas, NV., 6/2012-03/2017

●Receive and place orders for all products in Marketplace

●Optimize complete and full inventory of all merchandise in store

●Complete knowledge of all reordering responsibilities

●Prepare and serve numerous styles of coffee drinks and food

●Handling large amounts of cash on a daily basis, reconciling cash drawers, preparing large deposits while maintaining a balanced cash drawer.

●Credit card and room charge transactions

●Coordinated significant orders for all personnel hotel functions and outside company and vendor functions.

Lead Deli/Bakery Food Service Clerk, DeCA Defense Commissary Agency 9/2009-12/2011

●Executed daily reconciliation; utilized manual form documentation, electronic computer tracking and Microsoft Office suite software

●Managed reorder process and procedures for full range of products encompassing all departments

●Product Knowledge and creative freedom to market and develop new products and promote sales

●Coordinated significant orders for civilian and military personnel special events, large banquets and ceremonies.

●Daily, weekly, and yearly inventory accountability

Shift Manager, AAFES Army Air Force Exchange Services 8/2007-9/2009

●Knowledge and established accounting practices and procedures including and are not limited to, accounting forms, document logs, payroll, work order registers, call orders, purchase orders and petrol orders

●Complete responsibility for vendor accounts payable and receivable vendor

special orders for civilian and Military personnel for banquets

●Daily, weekly and yearly inventory counts

●Front Checkout Supervisor, AAFES Army Air Force Exchange Services(03/200*-**-****)

Store Manager, High Point Swim 6/2006-4/2007

●Optimized all orders for Rose Bowl Aquatics swim store in Pasadena, CA, and retail swim boutique in Marina Del Rey

●Completed and coordinated all orders for professional swim, dive and water polo teams for The Rose Bowl

●Built and formed close relationships with all swim vendors and companies like Nike, TYR, Speedo, Hurley, Reebok and Adidas; traveled to swim meets in and out of state to set up mobile store

Joni Mathieú

Henderson, NV, 89011



Jamie Legaux

Front Desk Manager

Marriott Vacation Club Worldwide


Eric Barcelona

Food & Beverage Director

Marriott Vacation Club Worldwide


Manny Anouyo

Purchasing Agent

Marriott Vacation Club Worldwide


Erin Thompkins

Swim Store Director

High Point Swim


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