Manager Air Force
Resume:
Joni T. Mathieú
*** ****** **** ****** *********, Nevada 89011
951-***-**** **********@*****.***
PROFESSIONAL SUMMARY
My aim as a dedicated and experienced customer service professional is to excel in the field of guest services and to obtain a respectable position with the help of my previous experiences gained. While balancing leadership, management, hands on training and team work with my co-workers, I still maintain the capability to work diligently as an individual when necessary. Challenges along the way have allowed my skills to be honed in whenever I take on new and demanding opportunities.
PROFESSIONAL EXPERIENCE
Revenue Coordinator/IPSM, Marriott Grand Chateau, Las Vegas, Nevada. 03/201*-**-****
●Optimize available room inventory for owner, developer, and rental usage.
●Computer systems and proactively surface opportunities for revisiting and updating the existing strategy.
●Build rate programs, packages and mini-hotels within the computer system and ensured the rate and availability are effectively represented in all applicable applications.
●Assisted various internal customers with general booking and availability concerns.
●Prepare an review written documents accurately and completely for multiple properties.
●Clear communication with multiple properties on a daily, weekly and monthly basis to support Front Desk and operational needs concerning all rental and owner reservations.
● multitasking being able to answer telephones using appropriate etiquette.
Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats.
Store Clerk/Barista, Marriott’s Grand Chateau, Las Vegas, NV., 6/2012-03/2017
●Receive and place orders for all products in Marketplace
●Optimize complete and full inventory of all merchandise in store
●Complete knowledge of all reordering responsibilities
●Prepare and serve numerous styles of coffee drinks and food
●Handling large amounts of cash on a daily basis, reconciling cash drawers, preparing large deposits while maintaining a balanced cash drawer.
●Credit card and room charge transactions
●Coordinated significant orders for all personnel hotel functions and outside company and vendor functions.
Lead Deli/Bakery Food Service Clerk, DeCA Defense Commissary Agency 9/2009-12/2011
●Executed daily reconciliation; utilized manual form documentation, electronic computer tracking and Microsoft Office suite software
●Managed reorder process and procedures for full range of products encompassing all departments
●Product Knowledge and creative freedom to market and develop new products and promote sales
●Coordinated significant orders for civilian and military personnel special events, large banquets and ceremonies.
●Daily, weekly, and yearly inventory accountability
Shift Manager, AAFES Army Air Force Exchange Services 8/2007-9/2009
●Knowledge and established accounting practices and procedures including and are not limited to, accounting forms, document logs, payroll, work order registers, call orders, purchase orders and petrol orders
●Complete responsibility for vendor accounts payable and receivable vendor
special orders for civilian and Military personnel for banquets
●Daily, weekly and yearly inventory counts
●Front Checkout Supervisor, AAFES Army Air Force Exchange Services(03/200*-**-****)
Store Manager, High Point Swim 6/2006-4/2007
●Optimized all orders for Rose Bowl Aquatics swim store in Pasadena, CA, and retail swim boutique in Marina Del Rey
●Completed and coordinated all orders for professional swim, dive and water polo teams for The Rose Bowl
●Built and formed close relationships with all swim vendors and companies like Nike, TYR, Speedo, Hurley, Reebok and Adidas; traveled to swim meets in and out of state to set up mobile store
Joni Mathieú
Henderson, NV, 89011
**********@*****.***
PROFESSIONAL REFERENCES
Jamie Legaux
Front Desk Manager
Marriott Vacation Club Worldwide
Eric Barcelona
Food & Beverage Director
Marriott Vacation Club Worldwide
Manny Anouyo
Purchasing Agent
Marriott Vacation Club Worldwide
Erin Thompkins
Swim Store Director
High Point Swim
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