Customer Service Medical Assistant

Rachel N Reyes

**** *** ****** • Merced, CA • ***40 • 209-***-**** • **************@*****.***

OBJECTIVE

Experienced receptionist with 16+ years of experience seeking an opportunity to serve the public, both by telephone and in person, utilizing excellent communication in English and Spanish.

SPECIFIC SKILLS

• Bilingual English/Spanish

• Strong Interpersonal Communication

• Confidentiality/HIPAA

• Prepare Charts

• Computer Proficient

• Record/Bookkeeping

• Microsoft Word/Excel

• Safety Awareness

EXPERIENCE

Department of Social Services for Madera County 6/2018 to Present

Bilingual Eligibility Worker I

Madera, CA

• Data entry

• Providing customer service

• Gathering and verifying documents for eligibility of benefits

• Translating from English to Spanish rights and responsibilities to customers

• Budget computations

Merced County Human Services Agency 11/2006 to 04/2018

Registration Information Assistant

Merced, CA

• Welcome guests and clients in a friendly and professional manner.

• Manage a high volume of foot traffic in a professional and timely manner.

• Utilize the C-IV Computer System to determine client information and verify accuracy of information.

• Compile and produce documents and reports.

• Send photocopies or facsimile of required forms to appropriate parties.

MFA Parkside Clinic 01/2001 to 11/2006

Medical Receptionist

Merced, CA

• Proficient in data entry of client demographic information.

• Verify health coverages for services provided or pending.

• Maintain an accurate ledger of incoming monies and reconciliation at close of business.

• Print super bills, locate supporting results and forms prior to patient visit.

• Answer and screen calls, schedule appointments, and provide friendly reminder calls for upcoming appointments.

• Utilize excellent organizational and time management skills to meet deadlines and requirements.

EDUCATION

GED, Merced City School District April 1980

Merced, CA

Medical Assistant Certificate, Merced Community JC January 2001

Merced, CA

REFERENCES

Available upon request

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