Service Program

Resume of

JOHN A. HAMS

**** **** ******** ****** *** UNIT 210 PALM SPRINGS, CALIFORNIA 92262

PHONE: 760-***-****

OBJECTIVE: MANAGEMENT ANALYST

Specialized Skill Sets

*Customer Service Acumen *Motivational Interviewing * Reflective Listening Skills *Resource and Referral Management *Community Based Networking *Solution Oriented Problem Solving *Business Trend Analysis *Continuous Quality Improvement *Program Development/Implementation *Human Resources Business Case Analysis *Risk Management* Policy/Procedure Development/Implementation *Electronic Recordkeeping and Reporting Database Management *Financial Management * Staff Training and Development *Environmental Health and Safety Procedure Development/Implementation *Inventory Monitoring and Tracking *Data Analytics *OSHA Deficiency Monitoring * Reflective Supervisory skills * Organizational Metrics and Outcomes Analysis* Non-Profit Business/Staff Management *Ative Listening *Critical Thinking * Reading Comprehension * Judgement and Decision Making * Public Speaking * Systems Evaluation * Writing * Complex Problem Solving * Monitoring * ocial Perceptiveness * Systems Analysis * Coordination * Active Learning * Operational Analysis * Persuasiveness * Service Orientation * Time Management * Learning Strategies * Management of Personnel Resources * Mathematics * Negotiation.

Specialized Abilities

Provide Consultation and Advice to Others *Decision Making / Problem Solving *Analyzing Information * Evaluating Results *Analyzing Data or Information * Obtaing Information *Communicating with Supervisors, Peers, or Subordinates * Establishing and Maintaining Interpersonal Relationships * Interpreting the Meaning of Information for Others * Organizing, Planning, and Prioritizing Work * Developing and Building Teams * Processing Information * Developing Objectives and Strategies *Identifying Objects, Actions, and Events *Updating and Using Relevant Knowledge *Judging the Qualities of Things, Services, or People *Coordinating the Work and Activities of Others *Creative Thinking * Evaluating Information to Determine Compliance with Standards * Monitor Processes, Materials, or Surroundings * Coaching and Developing Others * Conflict Resolution * Estimating the Quantifiable Characteristics of Products, Events, or Information * Computer Literate * Scheduling Work and Activities * Training and Teaching Others * Influencing Others *Guiding, Directing, and Motivating Subordinates *Documenting/Recording Information * Communicating with Persons Outside Organization * Monitoring and Controlling Resources *

Work Experience

Company Name: Dual Diagnosis

Phone Number: 949-***-****

Start Date – 8-3-2015

End Date – Present

Job Title: Intake Therapist / Counselor

Participates in interdisciplinary staff meetings with other professional staff members, doctors, and counselors to discuss, quality assurance policies and internal risk management procedures.Coordinates with admissions/intake staff and utilization review teams. Aggregates statistical reports for executive management team members. Monitors and tracks patient therapy sessions in the organization’s recordkeeping and reporting database. Monitors, tracks, and prepares management reports centric to case management, daily patient check-ins, group session attendance, patient progress, incident reports, and patient non-compliance issues. Identifies and aggregates statistical reports for executive management team centric to trends in patient population, quantitative insurance authorization audits, case manager and therapist activities, and patient levels of care on a monthly/quarterly basis. Assists with entering pertinent treatment documents in the organization’s recordkeeping and reporting database daily (to include Informed Consent Documentation, SDI, FMLA, and Physician Statement documentation). Performs other duties as assigned.

Company Name: Dual Diagnosis

Phone Number: 949-***-****

Start Date – 8-3-2015

End Date – 11-3-2015

Job Title: House Manager

Provides direct patient care and supervision to adults in the residential program. Maintains and keeps assigned house running smoothly. Facilitates weekly house meetings, completes appropriate documentation, monitors and communicates patient status with the treatment team. Participates with interactions, guidance, support and role modelling. Monitors behavior and interactions of treatment residents according to program guidelines. Fosters and creates positive relationships and communicates with team members, residents and resident’s families and visitors. Ensures the safety and well-being of patients at all times. Maintains compliance with HIPPA regulations, ADA and Joint Commission policies and procedures.

Company Name: Independent Consultant – Danya International Head Start Monitoring Project

Phone: 310-***-****

Start Date – 10-03-2014

End Date – 8-30-2016

Job Title: Head Start/Early Head Start Consultant Reviewer

Responsibilities:

Conducts compliance reviews for selected Head Start and/or Early Head Start programs as may be required by the Office of Head Start, a Head Start Regional Office, and/or Danya, as set forth in the Danya Head Start Review Requirements and Travel Policies. Conducted Head Start/Early Head Start content area federal reviews (Environmental Health and Safety). Travels within the 50 states, District of Columbia and/or US Territories to selected Head Start and/or Early Head Start programs to conduct review assignments. Prepares and provides to the Office of Head Start and/or applicable Danya Authorized Representatives the results of the Head Start programs reviewed and other information as may be requested by the Office of Head Start and/or Danya by specified timelines and formats requested.

Company Name: Foundation for Early Child Development, Inc., (Delegate Agency of Los Angeles County Office of Education (LACOE)

Phone: 626-***-****

Start Date – 12-16-2014

End Date – 02-05-2015

Job Title: Interim Assistant Director Family Services (Temporary DTD Operations - Contract)

Responsibilities:

Served as a senior operating officer of Foundation for Early Childhood Education, Inc. (FECE). Responsible for the design, implementation, and oversight of comprehensive state and federally funded early childhood and family development services. Primary focus for the position entailed Family and community engagement services, Eligibility Recruitment Selection Enrollment Attendance (ERSEA), and program governance. Ensured service coordination and related administrative function to achieve compliance with all applicable federal, state, and local laws and regulations, including but not limited to FECE’s policies and procedures, Head Tart, California State Preschool (CSPP),Community Care Licensing (CCL), and agency contracts as applicable.

Company Name: Kedren Community Health Center, Inc. - Head Start (Delegate Agency of Los Angeles County Office of Education (LACOE)

Phone: 323-***-****

Start Date – 9-30-2013

End Date – 11-22-2013

Job Title: Program Manager – Family Engagement Services

Responsibilities:

Planned, coordinated and managed the department’s Family and Community program. Responsible for program planning, implementation and management of the program’s service delivery model for children and families. Assured delivery of department’s Family and Engagement services through four subordinate supervisors. Assured service delivery was commensurate with Head Start program standards according to federal, state, local guidelines and best practices. Conducted program monitoring through the use of the department’s recordkeeping database and regular site visits. Administered department-wide strategies to support service delivery of Head Start Family and Community Partnership services through subordinate Program Coordinators, Supervisors, and Family Service Associates.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date - 7-1-2011

End Date – 11-27-2012

Job Title: Program Manager – Early Head Programs

Responsibilities:

Planned, coordinated and managed the department’s Early Head Start program. Monitored transitions of participants in the department’s Nurse Visitation Program (NVP), Early Head Start, and Head Start program. Ensured transitions of eligible families from NVP to Early Head Start and from Early Head Start to Head Start programs occurred within prescribe regulatory federal guidelines. Ensured Early Head Start program met the educational and family support needs of program participants. Participated in program planning, implementation and management. Assured delivery of department’s services through subordinate supervisors. Assured service delivery was commensurate with Early Head Start program standards according to federal, state, and local guidelines and best practices. Conducted program monitoring through the use of the department’s recordkeeping database, staff observations, child education/eligibility file reviews, and regular site visits. Administered department-wide strategies to support service delivery of Early Head Start program through subordinate Program Supervisors and Area Coordinators.

Directed and evaluated the performance of Program Supervisors and Area Coordinators. Served on interview panels to hire new staff in the Head Start and Early Head Start programs. Directed the daily activities of assigned through subordinate Program Supervisors, Area Coordinators, and site supervisors for approximately ten site locations. Conducted investigations into complaints regarding Early Head Start and Head Start program staff and operations. Made recommendations to mitigate potential problematic areas in Early Head Start program and Head Start operations. Investigated complaints involving Early Head Start and Head Start program staff and determined appropriate disposition based upon the preponderance of objective investigative findings.

Reviewed Early Head Start program policies and procedures each new program year to determine effectiveness of operations and services. Developed new Early Head Start policies and procedures to include new Early Head Start program requirements to assure that the program’s strategic goals and objective were being met according to legal guidelines and results from the department’s community assessment. Identified underserved populations within the community for the Head Start and Early Head Start programs.Coordinated Early Head Start program operations with other county departments, community-based organizations, lead education agencies and private organizations to assure that Early Head Start services are delivered according to federal guidelines. Assured that Early Head Start services are meeting the needs of the families enrolled in the program. Served as the primary program resource and technical consultant, explaining Head Start and Early Head Start program guidelines, policies and procedures.Developed and implemented new or revised program policies and procedures to better meet the needs of Early Head Start program recipients and the department’s Early Head Start Operations.

Monitoring activities include but are not limited to the following:

Monitors the department’s federal and state regulatory compliance requirements and proposed new legislation relative to providing family support services to children and families enrolled in the Early Head Start program.

Monitors enrollment levels at assigned Head Start centers.

Monitors enrollment levels at Early Head Start centers program-wide. Provides weekly reports to the department’s management team.

Monitors the number of children in the program with Individualized Education Plans at assigned Head Start centers.

Monitors the number of children in the Early Head Start program with Individualized Family Service Plans (IFSP’s) program-wide.

Monitors and analyzes program enrollment levels and number of families who have and over-income program status.

Monitors Early Head Start Program Information Report (PIR) benchmarks. Disseminates monitoring reports during departmental management meetings.

Monitors the department’s transition activities for children transitioning from the Nurse Visitation Program (NVP) to the Early Head Start program and from the Early Head Start Program to the Head Start program.

Ensured seamless transitions of eligible families from the Nurse Visitation Program (NVP) to the Early Head Start program and from the Early Head Start program to the Head Start program took place according to required benchmarks.

Conducted monitoring for the Head Start, Early Head Start, and California State Preschool Programs in the areas of eligibility, health, disabilities, nutrition, family engagement, and mental health. Responsible for conducting program monitoring to ensure existing methodologies employed to aggregate data on families in the Head Start, Early Head Start, and California State Preschool Program are in accordance with required compliance requirements and time sensitive benchmarks. Participated in the department’s development of the annual budget through identifying Early Head Start program needs. Submitted recommendations and monitored Early Head Start program discretionary budget. Monitored Early Head Start program strategies for obtaining non-federal share through parent and community involvement activities. Analyzed and prepared status reports used to make recommendations regarding Early Head Start program needs as they related to costing budget requests. Served as the department’s Early Head Start program representative by speaking before groups in other county departments and the local community at training seminars and meetings. Served as a part of the department’s management team in the development of department policies and procedures and new program elements to facilitate the most current federal and state compliance requirements. Assisted the management team in the resolution of operational issues requiring data analysis to facilitate an informed decision-making process. Monitored existing and proposed legislation to ascertain the impact on existing Early Head Start, Head Start, and California State Preschool programs. Made recommendations to the management team relative to the need to revise the department’s processes or procedures in order to optimize meeting federal, state, and local compliance requirements in addition to the department’s strategic goals and objectives. Developed action plans to address audit concerns or findings to ensure the department’s procedural processes are aligned with meeting regulatory compliance requirements, timelines, and benchmarks.

Used the following bodies of regulatory compliance to ensure the department’s existing service delivery efforts provided to Head Start, Early Head Start, and the California State Preschool Programs families met required standards:

Head Start Act (2007)

Head Start Performance Standards

State of California – Department of Education – California State Preschool Program – Funding Terms and Conditions

State of California Department of Education – Title Five

State of California Department of Education – Title 22

State of California Community Care Licensing (CCL) Regulations

Subscribes to federal, state, and local listservs to obtain emergent changes in regulatory environment and best practices in the form of management bulletins and policy clarifications.

Prepared reports, policies and procedures to be presented to the department’s policy council. Prepared memos, correspondence and reports. Provided vacation and temporary relief as needed to support Early Head Start, Head Start, and California State Preschool program compliance requirements. Reports child abuse as required by law.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date -7-1-2010

End Date – 6-30-2011

Job Title: Program Quality Specialist – Program Design and Management Unit (PDMU)

Responsibilities:

Served as the Interim Program Manager for Preschool Services Department's Family and Community Partnership Division. Participated in program planning, implementation and management. Assured delivery of department’s Family and Community Partnership services through subordinate supervisors. Assured service delivery was commensurate with Head Start program standards according to federal, state, local guidelines and best practices. Conducted program monitoring through the use of the department’s recordkeeping database and regular site visits. Administered department-wide strategies to support service delivery of Head Start Family and Community Partnership services through subordinate Program Supervisors and Area Coordinators. Managed and directed six Program Supervisors, and one Area Coordinator. Directed and evaluated the performance of Program Supervisors and Area Coordinator. Program Supervisors and Area Coordinator directed the work activities of 65 Program Generalists. Planned, coordinated and managed the department’s Family and Community Partnerships program. Monitored transitions of participants in the department’s Nurse Visitation Program (NVP), Early Head Start, and Head Start program. Ensured transitions of eligible families from NVP to Early Head Start and from Early Head Start to Head Start programs occurred within prescribed timelines according to the Head Start Act – 2007 and Head Start Performance Standard guidelines. Ensured the department’s Family and Community Partnership program met the educational and family support needs of children and families.

Monitoring activities include but are not limited to the following:

Monitors the department’s federal and state regulatory compliance requirements and proposed new legislation relative to providing family support services to children and families enrolled in the Head Start, Early Head Start, and California State Preschool (CSPP) programs.

Monitors enrollment levels at Head Start centers program-wide. Provides weekly reports to the department’s management team.

Monitors the number of children in the program with Individualized Education Plans (IEP’s) and Individualized Family Service Plans (IFSP’s).

Monitors and analyzes program enrollment levels and number of families who have and over-income program status.

Monitors Program Information Report (PIR) benchmarks. Disseminates monitoring reports during departmental management meetings.

Monitors the department’s transition activities for children transitioning from Early Head Start Program to the Head Start Program.

Directed and evaluated the performance of Program Supervisors and Area Coordinators. Served on interview panels to hire new staff in the Head Start and Early Head Start programs with subordinate supervisors. Directed the daily activities of assigned through subordinate Program Supervisors, Area Coordinator for the department. Conducted investigations into complaints regarding Family Community program staff and operations. Served on interview panels to hire new staff in the Head Start and California State Preschool (CSPP) programs. Made recommendations to mitigate potential problematic areas in the department’s Family Community Partnership program operations. Investigated complaints involving Family Community Partnership program staff and determined appropriate disposition based upon the preponderance of objective investigative findings. Reviewed and revised the department’s Family Community Partnership program policies and procedures each new program year to determine effectiveness of service delivery and operations. Developed new Family Community Partnerships policies and procedures to include new Early Head Start program requirements to assure that the program’s strategic goals and objective were being met. Identified underserved populations from the department’s community assessment for the Family Community Partnership program. Coordinated Family Community Partnership program service delivery and existing program operations with other county departments, community-based organizations, lead education agencies and private organizations to assure that Family Community Partnerships services are delivered according to federal, state, and local licensing guidelines. Assured that Family Community Partnership program services met the needs of families enrolled in the program. Served as the primary program resource and technical consultant, explaining the Family Community Partnership program guidelines, policies and procedures. Developed and implemented new or revised program elements to better meet the needs of Early Head Start and Head Start program recipients as it relates to the department’s Family Community Partnership program. Created a five segment training (208 slide power point training presentation) explaining the California State Preschool Program (CSPP) to be used in staff trainings and for the department’s California State Preschool Program (CSPP) audit preparation. Served as the department’s content expert for Family Community Partnerships during the departmental meetings, community presentations, and for the federal triennial review. Participated in the department’s development of the annual budget through identifying Family Community Partnership program and new strategic goals and objectives identified in the department’s community needs assessment. Monitored the Family Community Partnership program discretionary budget to approve requisitions for daily operational needs. Conducted monitoring for the Head Start, Early Head Start, and California State Preschool Programs in the areas of eligibility, health, disabilities, nutrition, family engagement, and mental health. Responsible for conducting program monitoring to ensure existing methodologies employed to aggregate data on families in the Head Start, Early Head Start, and California State Preschool Program are in accordance with required compliance requirements and time sensitive benchmarks. Monitored the Family Community Partnership program budget to develop strategies for obtaining non-federal share through donations made to the program and parent and community involvement activities. Analyzed and prepared status reports used to make recommendations regarding the department’s Family and Community Partnership program needs as they related to costing budget requests. Served as the department’s Family Community Partnership program content expert. Spoke before groups in other county departments, community-based organizations, faith-based organizations, and lead education agencies training seminars and meetings. Served as a part of the department’s management team in the development of department policies and procedures and new program elements to facilitate the most current federal and state compliance requirements. Assisted the management team in the resolution of operational issues requiring data analysis to facilitate an informed decision-making process. Monitored existing and proposed legislation to ascertain the impact on Family Community Partnership program service delivery. Made recommendations to the management team relative to the need to revise the processes or procedures of the Family Community Partnership program to optimize meeting federal, state, and local compliance requirements. Made recommendations to the management team relative to the need to revise the processes or procedures of the Family Community Partnership program to optimize meeting the department’s strategic goals and objectives. Developed action plans to address audit concerns or findings to ensure the department’s procedural processes are aligned with meeting regulatory compliance requirements, timelines, and benchmarks. Used the following bodies of regulatory compliance to ensure the department’s existing service delivery efforts provided to Head Start, Early Head Start, and the California State Preschool Programs families met required standards:

Head Start Act (2007)

Head Start Performance Standards

State of California – Department of Education – California State Preschool Program – Funding Terms and Conditions

State of California Department of Education – Title Five

State of California Department of Education – Title 17

State of California Department of Education – Title 22

State of California Department of Education – Title 24

State of California Department of Education – McKinneyVento Act (Homeless Children)

State of California Community Care Licensing (CCL) Regulations

Subscribes to federal, state, and local listservs to obtain emergent changes in regulatory environment and best practices in the form of management bulletins and policy clarifications.

Prepared reports, policies and procedures to be presented to the department’s policy council. Prepared memos, correspondence and reports. Provided vacation and temporary relief as needed to support Family Community Partnership program compliance requirements. Reports child abuse as required by law.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date -3-1-2007

End Date – 6-30-2010

Job Title: Program Quality Specialist - Program Design and Management Unit (PDMU)

Responsibilities:

Managed the department’s recordkeeping and reporting database used for case management and service delivery. Served as the department’s Program Quality Specialist project lead for the coordination and monitoring of the department’s information technology activities and other special projects as assigned. Collaborated with the department’s management team and site supervisors regarding technology services, technology equipment acquisition and maintenance, and staff training needs in the Child Outcomes Planning Administration (COPA) database.

Participated in the identification and acquisition of technology solutions to meet the department’s recordkeeping and reporting needs. Coordinated technology services for the department’s Head Start, Early Head Start, California State Preschool Program (CSPP) Nurse Visitation Program (NVP), Low Income First Time (LIFT) programs, and contract partners. Ensured recordkeeping and reporting for aforementioned programs were compliant according to federal regulations. Conducted individual site trainings for the purpose of reviewing the use of the COPA database by frontline workers. Provided information to departmental staff regarding the use of the COPA database and staff meetings. Collected statistical analyses of program service delivery metrics and benchmarks. Provided management team with reports from the COPA database to be used in the decision-making process regarding program planning, budgeting, service delivery, and regulatory compliance. Used the following bodies of regulatory compliance to ensure the department’s existing service delivery efforts provided to Head Start, Early Head Start, and the California State Preschool Programs families met required standards as they related to the technology needs of the department:

Head Start Act (2007)

Head Start Performance Standards

State of California – Department of Education – California State Preschool Program – Funding Terms and Conditions

State of California Department of Education – Title Five

State of California Department of Education – Title 22

State of California Community Care Licensing (CCL) Regulations

Subscribes to federal, state, and local listservs to obtain emergent changes in regulatory environment and best practices in the form of management bulletins and policy clarifications.

Participated in the department’s development of the annual budget through identifying the department’s technology needs. Submitted recommendations and monitored the department’s discretionary budget for technology services. Analyzed and prepared status reports used to make recommendations regarding the department’s technology service needs as they related to costing budget requests. Generated reports for the Head Start, Early Head Start, and California State Preschool Programs in the areas of eligibility, health, disabilities, nutrition, family engagement, and mental health. Collected program statistics and prepare administrative reports presented in management meetings. Advised the department’s management team of findings during management team meetings. Responsible for generating reports conducting program monitoring to ensure existing methodologies employed to aggregate data on families in the Head Start, Early Head Start, and California State Preschool Program are in accordance with required compliance requirements and time sensitive benchmarks. Collaborated with the county’s Information Technology Services Department (ITSD) to ascertain needed redundancies and security protocols in the COPA database solution during contract negotiations with Nulinx Inc. Collaborated with management team to ascertain need software customizations to optimize the department’s service delivery, recordkeeping, and reporting. Served as the department’s “Help Desk” regarding the Child Outcomes Planning Administration (COPA) database. Trained department staff (five functional areas of the Head Start, Early Head Start, and related programs) in the implementation and use of the COPA database. Assisted management team in modifying policies and procedures to include the full use of the COPA database to improve service delivery and efficiency. Developed and implemented the use of step sheets to for the department’s management team and staff to aggregate reports for service delivery in all the department’s functional areas of responsibility. Developed and implemented the use of flow charts and logic models to be used in management and staff trainings. Resolved problematic areas of the department’s recordkeeping and reporting processes. Primary duties entailed the following:

Conducted oversight of special projects for the department’s communication and information technology needs

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