Medical Assistant Customer Service

Luz M Martinez

*** ****** ***. ********, *.Y ****7 Ph: 347-***-**** ******@*****.***

Objective: Dedicated team player with proven leadership and communication skills and a positive attitude that will allow me to achieve company targets

Education

General Equivalent Diploma

Star Academy Career – Certified Medical Assistant – 2011 -Certificate of Completion 900 hour Program, Security Certification - Carsten Institute Cosmetology

Skills

Proficient in all Microsoft Office programs, CPR Certified – Health care Provider

Phlebotomy, Urinalysis, EKG, Surgical Office Procedures, and light desk duties

Experience ;

Ave D Check Cashing

11/11-01/18 New York N.Y

• Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures, customer service, petty cash, and place orders for inventory

• Accurately receiving, counting and distributing large amounts of cash.

• Cash checks, prepares money orders, receives payment for utility bills

• Handled cashing checks and computing cash receipts.

• Handling company direct deposits to and from bank

• Formulated daily activity record.

Medical Assistant / Intern

03/12-11/14 Soho Internal Medicine, New York, N.Y

• Answer office phones and schedule appointments

• Greet patients and prepare them for examinations

• Obtain patient medical history and vital signs

• Assist physician during patient examinations

• Explain treatment procedures, medications, special diet’s, or doctor’s instructions

• Perform electrocardiograms or other diagnostic procedures

• Assist with insurance, coding, and billing paperwork

Macy’s/ Sales Associate

11/11-02/13 Herald Square, N.Y

• Responding quickly and resourcefully to customer request or concerns.

• Representing the store in a professional and positive manner.

• Taking care of the customer’s needs while following company procedures

• Executing marketing and visual merchandising initiatives.

• Knowledge and experience in using computer systems.

• Accurately completing cash register transactions

• Up selling and making recommendations to costumers.

After School Teacher / Activity Specialist

04/08-05/11 Grand Street Settlement, New York, N.Y

• Curriculum Writing and implementation

• Facilitates group activities

• Ability to lead others

• Good communication and writing skills

• Able to do other duties as assigned

• Encouraged youth to participate in scheduled activities

• Responsible to ensure emotional as well as mental well being of the student body

Server

07/05-03/08 Spirit City Cruises, New York, N.Y

• Check patrons identification in order to ensure that they meet minimum age requirements for

consumption of alcoholic beverages

• Responsible of cash transactions and credit card transactions

• Responsible of restaurant settings and light maintenance, Vacuuming

• Responded to and resolved guest complains

• Constantly looked for service opportunities

References Available Upon request

Fluent in Second language/ Spanish

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