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Customer Service Accounts Payable

Houston, Texas, United States
August 23, 2018

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Alerser Northington

Career Summary

Strategic, innovative, creative problem solving, Revenue Cycle Trailblazer with 5+ years successful track record of relentlessly providing leadership and delivering remarkable results. I am a subject matter expert in the space of Accounts Receivables, Accounts Payable and Collections. I train and lead teams in the Accounts Payable departments and generate strategic results to make and save the company money. Known for solving business challenges with unique and effective revenue cycle solutions. A “Game Changer” excited about the next opportunity to write a remarkable story.


Masters of Business Administration (MBA), with a concentration in Human Resource Management– 2016

University of Phoenix

Bachelors of Business Administration(BBA)-2006

Fort Valley State University

Recent Accomplishments

Collected over $200k of overpayments, from faulty accounting

Created the first AP manuals for all AP processes which resulted in effective training.

Created AP workflows and was recognized for effective leadership 2 years in a row.

Created test cases and the results for Enertia software updates for SOX compliance

Skills (Toolbox)

GAAP compliant

Accounts Payable & Accounts Receivable

Research, Reconciliation, Resolution, Collections

Financial Accounting-General Ledger Entries, Audits, Posting and Reversing

Business process improvement and control for SOX Compliance

Billing, Financial Reporting and Analysis, ERP


Data Entry, Invoicing & Purchase Orders

MS Office, Excel, Enertia Microsoft Project 2007, NetSuite, OPS Technology, QuickBooks, MS Dynamics, ADP

Training, Strategic Planning, Spreadsheet and Database Creation, Records Management,

Open Invoice (ADP invoicing system)



Accounts Payable Supervisor

Manage a diverse group of 6 accounts payable personnel. Analyze and resolve daily conflicts and coordinate workflows to make sure invoices are paid in a timely manner.

Manage communication with internal and external customers to expedite the payment process and ensure accuracy and timeliness of invoice payments. Ensure timely distribution and posting of all urgent, time sensitive invoices and payment requests.

Train, develop, set performance measures and establish priorities. Delegate tasks for the most efficient completion. Review candidates to fill vacancies, adjust staffing as workflow changes.

Work closely with Supply Chain to streamline company initiatives relating to vendors, necessary controls for obtaining insurance and MWA agreements, including complex interface of data integration from IASTA to Enertia via a HUB environment.

Establish and maintain corporate, departmental, and desk policies and procedures as they relate to accounts payable systems of authority, employee expense reimbursement, invoice processing, 1099 reporting.

Weekly report of outstanding invoices from Oildex (formerly ADP) Open Invoice platform.

Participate in bi-weekly managerial Accounting planning and strategizing meetings.

Account reconciliations and journal entries.

Manage handling of expense reports and company credit cards.

Manage the process for utilities.

Process department payroll through ADP.


Accounts Receivable Specialist

Complete cost analysis of regional customer bill rates for material and labor. Research and bill per time and material.

Work closely with clients, brokers and TPAs on various problems and concerns regarding billing, statements and eligibility issues.

Research, reconcile, audit, resolve and make adjustments on accounts.

Call or email past due accounts for collection.

Ensure purchase orders are accurate and applied to the correct invoice.

Reconcile processed work by verifying entries and comparing system reports to balances.

Establish work procedures and processes for Billing Department that support company and departmental standards and strategic directives.

Effective communication with internal departments on issues.

Generate financial reports for managers, as requested.

Organize weekly meetings and analyze contract terms for specialized billing and cost analysis of customer’s monthly invoices and invoices created by the job.

Assist construction team and accounts payable with appropriate job cost and assignment of job numbers.

Support A/P as a liaison with vendors to ensure purchase order receipts and invoices has been allocated to invoices.

Ensure that A/P entries have accurate pricing and ensure that incorrect purchase order materials are allocated to the correct inventory site.

POOLSURE-HOUSTON, TX March 2012-January 2014

Accounts Receivable/Billing Specialist

Execute billing conflict resolution while staying focused on customer service, this resulted in 20% increase in billing resolutions.

Provide customer cash receipts postings and variances.

Distribute client AR statements and/or invoice copies daily, monthly or as needed.

Process and submit invoices to customers; ensuring accurate billing according to GAAP practices.

Identify and submit invoices directly into customer’s B2B site; when necessary, set up ACH and wire payment arrangements.

Reconcile customer accounts for discrepancies.

Maintain customer’s specialized reoccurring billing on main and sub-customer levels.

Set up new customer billing and terminate billing if/when customer’s cancel, this resulted in effective communication with the customer and accountability.

Create return authorizations and/or credit memos on customer accounts.

Track inventory which resulted in a 30% decrease in errors.

Create Journal Entries and Generate Statements

Work with purchasing originators to ensure invoices where correct according to purchase order expense and terms.

Record and work to collect on past due accounts while delivering excellent customer service.

Reviewed and facilitated new accounting procedures for effectiveness of overall system and work flow.

Maintained and updated approved financial practices utilizing quality and process standards.

Encouraged improved communication with other departments to achieve project deadlines and enhance team building.

ALLTRAN-HOUSTON,TX September 2010-August 2011


Recovered delinquent accounts (credit and expense cards; commercial, retail, mortgage-related, auto and student loan debts), maintaining an 85% rate of successful collection.

Maintenance of 200 accounts daily.

Perform credit analysis and financially educate consumers in regards to credit.

Educate consumers in regards to asset liquidation, liabilities, and transferable balances, this resulted in repeat business and efficient customer service.

Working knowledge of state restrictions in accordance with Fair Debt Act.


Administrative Executive

Managed accounts payable/receivables

Produced financial forecasts and budget analysis for funds of more than $300,000.

Responsible for Human Resources inquiries and Payroll Administration.

Maintained bookkeeping, transfers, and reconciliations for seven bank accounts in an effective and efficient manner, resulted in great customer relationships.

Oversaw all major administration appointments while supervising overall maintenance of property; paying property taxes fines.

Utilized strong analytical, decision making, and problem solving skills, leading to a productive work environment.

Assisted in organization’s compilation.

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