Senior Manager, Key Accounts
Resume:
I N T E R E S T S
Community Emergency Response Team (CERT)
CERT Train-the-Trainer Certification
CERT Program Manager Certification
Multiple FEMA Independent Study
Courses
Tampa Jeep Krewe
S K I L L S
Training
Communication
Account Management
Client Needs Assessment
New Business Development
Relationship Building
Project Planning
Leadership
N I C K
N I X ON
K E Y A C C O U N T M A N A G E R
E X P E R I E N C E
AIRSEPT, INC., ATLANTA MANUFACTURER OF UNIQUE CHEMICALS, TOOLS, AND REPAIR PARTS FOR THE AUTOMOTIVE INDUSTRY
2012 - Present
SENIOR MANAGER, KEY ACCOUNTS AND QUALITY CONTROL
Manage over 75 customer accounts including 12 – 15 key customer accounts
Drive new business with current accounts by cross-selling additional product lines based on their roadmap
Ensure customer satisfaction by building lasting relationships
Train 5 – 10 new and existing customers weekly on products via telephone, WebEx, and onsite visits
Collaborate with procurement and operations to ensure product fulfillment and on-time delivery of customer orders
Oversee company quality system and train employees P R O F E S S I O N A L P R O F I L E
Personable and detail-oriented account manager with expertise in building relationships to drive new business and ensure customer fulfillment. 2009 - 2012
MAN AGER, PROCUREMENT AND QUALITY
Managed vendor relationships, including negotiating price and terms for purchase of raw materials, parts, services, and other items with companies across US, Europe, China, and India
Established material and production specifications for new and existing customers
Assisted with sales calls as necessary
Directed production while maintaining lean manufacturing standards
Supervised product fulfillment to ensure proper distribution and on-time delivery of customer orders
Maintained quality system
Managed vendor quality systems
1999 - 2009
PRODUCTION AND QUALITY MANAGER
Directed production while maintaining lean manufacturing standards
Supervised product fulfillment to ensure proper distribution and on-time delivery of customer orders
Designed and managed quality system
Managed vendor quality systems
10081 SAGE CREEK DR, RUSKIN
********@*****.***
linkedin.com/in/nnixon
N
E D U C A T I O N
BACHELOR OF ARTS / ENGLISH ASSOCIATES OF ARTS / EDUCATION Georgia Southern University Gordon College
Statesboro, GA Barnesville, GA
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