Office Administrator

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DONNA E. FULLER

**** ** **** ******* **.

Oakville, ON

L6L 5K4

********@*******.***

289-***-**** (C)

Certificates/Education:

High School Diploma/GED (Stamford Learning Center ’98)

Basic Banking (Toronto School of Business ’89)

Work Experience - Administrative Assistant Program (Sheridan College ’93)

RIBO > May 2011

My Skills Summary:

Underwriting assistant, preparing contracts, commitment letters, courier, Customer Service, Office Administration, reception duties, administration duties, office supplies, book any meetings, conferences, travel, updating accounts, offer products, such as tags, Insurance programs, shelter and rescue information, prepare reports of daily targets, and issues received and result.

Reception, answering phones, busy extensions, Nortel, Meridian, Aviva, etc.

Processing Operator, Administrator, Data Entry, etc. Excel, Word, Outlook, LINQ’s, Quick Books/Office, Adobe Acrobat, AS/400, Reynolds & Reynolds, Windows XP, Power Point, DAX, SAP, Cietrade, Cintrix and other various software for customers, order office supplies, prepare faxes, invoicing, billing, debits, credits for unwanted or over shipped product. Spreadsheet updates, mail, couriers, photocopy, letters for referrals, confirm appointments, contracts, arrange for travel, conference calls, company gatherings, etc. Spreadsheets, general and all administrative procedures.

6+ years, Telemarketing, Outbound/Inbound, some marketing, offer packets to outside customers, to participate in current programs available. Sales, (top sales person on a few occasion).

Cashier/Customer Service Rep. Door to door sales. Basic banking procedures

25+ years, Call Center, Mailroom, tracking packages, dealing with customers’ orders, concerns, Order Desk, Cashier – Counter Help, Tim Horton’s, Dominion & other restaurant (as well as retail), related positions. 9+ years, General Office duties, Clerical, greet customers, messages, supplies for other departments, mail, Prepare letters of all importance(s). Track shipments for various products from vehicles to household items. Maintain equipment. Filing, email for all business dealings. ii

EXPERIENCE:

Dec/15 – Jul/18

Landmark Canada Inc

Reception/Office Administrator

Answer phones greet customers. Respond to emails daily and diligently. Handle all client letters, forwarding to appropriate agents, departments, etc. Scan all and keep copies of all Business coming in and leaving the office by courier. Prepare courier for pick up.

Liaison with all departments any concerns for underwriting, inquiring and sending notices to acquire information before applications are approved. Proof read all business coming in daily, checking all information completed. Flag for any missing information and follow up with appropriate parties involved to put applications in force. Maintain office and front reception, ordering any office supplies as needed. Prepare kits for sales people, assist in any preparations for training and all meetings. Follow up with office equipment service requirements, and ordering any supplies as needed. Update spreadsheets for production and weekly sales. Create office contests and distribute throughout the office and send out to agents. Book and confirm conference rooms for meetings, luncheons etc. sending out weekly meetings reminder. Booking flights for travel.

Follow up and maintain all office procedures, update all pages for group emails, spreadsheets for office contacts, etc. Maintain and observe building reporting any faults, and follow up making sure appropriate actions are followed

Aug/13 – Mar/15

National Money Mart

Retail Customer Service Representative

Greeting customers coming into the store. “Dealing with large amounts of cash. Western Union, sending money overseas and or to destinations as per client. Attending to security protocols following proper procedures in dealing with cash. Scheduling for staff. Follow up on delinquent files. Processing income tax, cashing cheques, payday loans. Loading gift cards, etc.

Jun/12 – Aug/13

Protocol Marketing/NCO Group

Tele-Sales Representative

Communicate with potential Customers by phone to offer current products or services. Inquire feedback on company obligations, concerns, issues that customers feel should be addressed. Required to Communicate with potential Customers by phone to offer current products or services. Complete projects, duties, and other tasks assigned by management.

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Oct/08 – Jul/11

Pet Health Inc./24PetWatch

Administrator – Customer Service Rep. R.I.B.O

Duties include but not limited to, taking calls regarding lost pets, update any additional information, contact shelters/rescues, etc. and updating information regarding pet and owner. Letters for maintenance fees due, inform customers of offers available, upgrades and or account changes, Data Entry, entering and creating new accounts for newly adopted pets and newly micro chipped. Problem solving with customers concerns regarding their pets, directing to correct departments as to which level customer is inquiring information. Jun/08 – Aug/08

Wolseley Canada

Administrative Warehouse Assistant

Cross docking, shipping & receiving errors, issuing credits for products damaged. Liaison shipping & receiving on procedures of importing and exporting materials coming across borders, update ship daily schedule for accurate shipping dates. Prepare and update spreadsheets for procedures, holiday events, scheduled meetings. Filing, faxes, email with various branches regarding shipments & transportation dealings. Aug/07 – Dec/07

Dominion of Canada

Policy Processing Operator

Process applications for vehicle, home and other insurance available Liaison with underwriting staff on any discrepancies with applications, prepare letters and documents for clients receiving insurance.

Issue yearly renewal forms, mail and process new accounts. Aug/06 – May/07

Oakville Toyota

Reception/Administrator

Busy Nortel phone system, greet guest purchasing new, used vehicles, in to have service done. MORE INFO SEE OAKVILLE MITSUBISHI

Jun/06 – Sep/06

Century 21

Reception/Administrator

Answer a busy Nortel system. Page out representatives, of messages, faxes. Book appointments. Order any office supplies as needed. Prepare any waivers, offers, etc. required by reps.

Contact this candidate