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Sales Representative

Oakville, Ontario, Canada
August 23, 2018

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*** ******* ********, *********, ******* 416-***-**** Customer focused problem resolution ~ Team building ~ Negotiating skills ~ Leadership skills Dynamic, results-driven professional with an outstanding track record in negotiating customer issues, concerns and recommending the best solutions through effective and efficient negotiation methods. Highly productive professional with demonstrated ability to lead teams and optimize processes, and align customer needs with business expectations. Multi-faceted business expert who is adept at building relationships, gaining credibility and developing strong ties with internal and external stakeholders. Seeking a rewarding position within a professional environment providing opportunity, core areas of strength include:

Clear & Persuasive Communications

Problem Assessment/Solving

Products and Inventory knowledge

Public Speaking, Presentations

Personnel Training and Development

Cross Functional Partnership

Planning & Time Management


National Accounts Customer Service Team Lead – Eurofase 2013-Present Company Snapshot: Eurofase – One of Canada’s leading lighting distributors for the last 25 years.

Selling various light fixtures, from basic everyday fixtures to custom made chandeliers.

Key Accountabilities: Responsible for managing the day to day operations of the entire national accounts including Home Depot, Lowes and Direct Buy.

Managing and supporting all E-Commerce orders.

Managing the inventory feed for all National Accounts.

Track inventory and shipments for all domestic and imported items from the factory

Enter and manage FOB (import) orders

Invoice FOB orders

Responsible for reverse logistics, entering and tracking

Work with the team to coordinate and ensure accuracy of information for file uploads, and current pricing

Track revenue rebates annually

Work to identify contract items and ensure products are associated and linked up to the e-commerce sites accordingly

Follow all of the organization compliance policies. ACHIEVEMENTS SNAPSHOT

Coordinate national accounts orders

with purchasing to ensure proper

inventory forecasting for future sales


Assistant manager for the CSR team.

Work with resellers to ensure any

pricings changes are incorporated


Work with closely with the logistics

team to resolve any issues related to

shipping and delivery.




Company Snapshot: Interad Weston - founded in 1989 is Canadian organization which sells ink cartridges, laser toner, fax and copier supplies, paper, ribbons, media storage tapes and other products used to operate office equipment and to store data. Key Accountabilities: Coordinated with the Sales team, to minimize stock outs and overstock, which maximized sales. Position involved collaboration with diverse teams towards, forecasting demand, making presentations, new product launches, and inventory management. Provided resourceful input, and support in streamlining operations with key emphasis on highest product quality.

Develop market strategy, and new ventures planning and execution

Product Management

Identify, consistently develop and execute strategies to enhance company performance

Embrace a "continuous operational improvement" approach

Known for solving problems deemed too challenging for others

Special talent for handling adversity with enthusiasm and determination ACCOUNT MANAGER – SYNNEX CANADA 2003 – 2007

Key Accountabilities: Managed a $16 Million territory with emphasis on customer service for 130+ resellers, inbound/outbound calling, supplemental product sales, strategic planning, client relations & networking, customer needs assessment, sales methodology, problem resolution, client concerns solving and team leadership

Orchestrated effective sales campaigns, developed strategic partnerships, and executed top-level presentations. Thrived in an ever-changing, fast-paced environment with focus on the big picture without losing sight of the details

Led cross-functional teams to consistently meet key program deliverables. Maintained open communication with customers which strengthened relationships and built mutually beneficial partnerships SALES REPRESENTATIVE – VOICEGATE CORPORATIONS 2001 – 2003

Lead sales representative for several large accounts including U.S Navy

Leveraged finely-honed interpersonal and customer needs assessment skills

Successfully generated revenues and increased profitability by achieving sales goals and company objectives

Established and maintained client relationships by establishing trust and rapport

Developed strategies to surpass customer expectations resulting in repeat and referral business


Coordinated product stock flow to

minimize stock outs and overstock,

which maximized sales

Spearheaded Interad Weston’s

market penetration, introduction and

brand development which defined

organizational strategy for product

positioning and achieved revenue

growth objectives

Products and inventory management

Trained staff on the features, benefits,

and operation of a new product lines


Promoted from inside sales to

managing one of the largest resellers

the country, increased revenue with in

the first 3 months by 60%.

Implemented strategies driven by

careful, intuitive, customer needs

analysis to drive product sales with a

focus on end-user application.


Exhibited energetic and goal-oriented

selling approach with passion for

sales strategy and a well-rounded

background in supporting

organizational growth




Currently volunteer at Southlake Regional Hospital at the ICU and CVICU units. I also served a term at Southlake Regional Volunteer Community Board in 2013.

Computer Skills:

Microsoft Office Suite (Word, Excel, Access, Power Point, Outlook) ERP Systems: Microsoft Dynamics NAV (previously known as Navision) Voice Mail Systems (4 to 200 ports), EC Express, CIS, and Siebel EDUCATION

Final stages of attaining the Supply Chain Management certificate 2015 Ontario Secondary School Diploma – Dr.G.W. Williams 1994

Professional references are available upon request

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