Customer Service Office

Maricarmen Diaz

Seeking An Entry Level Employment Inside The Office Environment

Reliable Dynamic Responsible Strong Problem Solving Skills Organized

Summary of Qualifications

Accustom to work in fast paced environment with the ability to think quick and successfully. Experience working with wide array clients and ability to problem solve and multitask. Team-player with strong interpersonal & communication skills.

Experience with strong customer service skills

Proven office environment, customer service and data entry skills

Strong ability to communicate effectively and clearly

Ability to interact effectively with employees and general public

Possess desire to excel in my given responsibilities and seek self-improvement

Hardworking individual who values high performance and professionalism

Works well under pressure an in a fast pace environment

Skills & Work Styles

Basic English & Fluent Spanish; Computer Literate; Speaking; Active Listening; Time Management; Service Orientation; Writing; Monitoring; Reading Comprehension; Social Perceptiveness; Active Learning; Attention to Detail; Dependability; Cooperation; Integrity; Concern for Others; Stress Tolerance.

Professional Experience

Office Assistant & Customer Service

1. Provide office support services in order to ensure efficiency and effectiveness in the office.

-Receive, direct and relay telephone messages and fax messages.

-Pick up and deliver the mail.

-Maintain the general filing system and file all correspondence.

-Assist in the preparation of meetings, conferences and conference telephone calls.

-Maintain an adequate inventory of office supplies.

-Respond to public inquiries.

-Provide word-processing and secretarial support.

2. Perform clerical duties in order to maintain office administration.

-Develop and maintain a current and accurate filing system.

-Monitor the use of supplies and equipment.

-Coordinate the repair and maintenance of office equipment.

3. Performs receptionist functions.

-Answer all incoming calls and handle caller’s inquiries whenever possible.

-Re-direct calls as appropriate and take adequate messages when required.

-Greet, assist and/or direct visitors and the general public.

4. Performs customer service support.

-Provide information about services or obtain details of complaints.

-Check to ensure that appropriate changes were made to resolve customer’s problems.

-Resolve customer’s complaints or Refer unresolved customer grievances for investigation.

Work History

1989-2016 Office Administrator Department of Labor & Human Resources San Juan, PR

Education

Interamerican University of Puerto Rico – Secretarial Science Education San Juan, PR

3162 Fairfield Drive Kissimmee, FL 34743

***********@*****.*** 787-***-****

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