Resume

Sign in

Customer Service Office Staff

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
August 23, 2018

Contact this candidate

Resume:

CV

OBJECTIVE

M

y

o

b

j

e

c

t

i

v

e

i

s

t

o

o

b

t

a

i

n

a

p

o

s

i

t

i

o

n

t

h

a

t

w

i

l

l

e

n

a

b

l

e

m

e

t

o

u

s

e

m

y

s

t

r

o

n

g

o

r

g

a

n

i

s

a

t

i

o

n

a

l

a

n

d

a

b

i

l

i

t

y

t

o

w

o

r

k

w

e

l

l

w

i

t

h

p

e

o

p

l

e

s

k

i

l

l

s

.

SKILLS

A

b

i

l

i

t

y

t

o

c

o

m

m

u

n

i

c

a

t

e

w

e

l

l

w

i

t

h

p

e

o

p

l

e

o

n

a

l

l

l

e

v

e

l

s

.

E

x

c

e

p

t

i

o

n

a

l

a

b

i

l

i

t

y

t

o

w

o

r

k

i

n

a

t

e

a

m

f

o

s

t

e

r

e

d

e

n

v

i

r

o

n

m

e

n

t

E

x

c

e

l

l

e

n

t

l

i

s

t

e

n

i

n

g

a

n

d

c

o

m

m

u

n

i

c

a

t

i

o

n

s

k

i

l

l

s

A

b

i

l

i

t

y

t

o

p

e

r

f

o

r

m

w

e

l

l

u

n

d

e

r

p

r

e

s

s

u

r

e

.

MADELEIN.P.L SMITH

EXPERIENCE

PROJECT ADMINISTRATOR• HEIDE TECHNOLOGY• JANUARY 2013 – DECEMBER 2017 Placing Calls, Arranging Meetings, Organizing Venues, Supervising Contractors, Taking minutes, Tracking Projects, Performing Admin duties, Updating the project calendar

DATA CAPTURING• RNA DISTRIBUTORS• JULY 2008 – JANUARY 2009 Capturing Client Invoices and Scanning Client Information. TEAM LEADER• CELL C• OCTOBER 2005 – APRIL 2006

Managing a team of Agents. Ensuring all calls are re-routed to provide efficient Customer service. Authorizing time-sheets on a weekly basis. Authorizing annual leave. Ensuring SLA’s are met. Coaching and mentoring of Service. Handling customer queries as well as irate clients. To ensure excellent service delivery. Capturing daily stats reports as well as handling Duty Manager functions on a weekly basis.

Cash Desk Supervisor•Sun Coast Casino• March 2003 – September 2005 Reconciling and balancing the cash desk

Authorising all credit cards, cheques and foreign transactions as per Gaming and FICA Policies

Investigating all cashier variances as well as general variances within the cash desk

Handling treasury and issuing floats and casino chips to cashiers and Privé Casino when needed

Ensuring performance appraisals are conducted quarterly and counseling sessions and training are done timeously

Handling irate guests and ensuring that all queries are handled professionally

ac6sbb@r.postjobfree.com (031-***-**** 081******* 081*******

CV

MADELEIN.P.L SMITH

Training Officer• Nedbank • October 2000 – February 2003 Training all Cashiers and Enquiries staff. Consulting with the Branches to ensure that training is on-going within the respective divisions. Doing on the job training and refresher courses within the Branches and Evaluating the Delegates as per Service Level Agreements. Reporting training issues to and Evaluations to the respective Branch Managers. Capturing Monthly Reports on all training and consulting done within the branches Ensuring all training materials are updated and the Branches are kept abreast of the changes.

TELLER CONTROLLER• NEDBANK• OCTOBER 1997 – SEPTEMBER 2000 Overseeing Tellers, Treasury and all Back Office staff. Balancing Tellers and Treasury on a daily basis. Distributing cash to the Tellers when needed. Ordering cash from SBV for Treasury and ATM’s. Replenishing and Reconciling of Treasury and the On-Site ATM’s. Paying Branch Accounts and Reconciling the Branches Cheque Book to the invoices. Ordering Stationary and ensuring all equipment. Are serviced timeously and in working order. Handling Teller duties when short staffed. Handling Client queries telephonically and on a Face to face basis. EDUCATION

GRADE 12 • 1998 • LYCEUM CORRESPONDENCE COLLEGE

Subjects successfully passed: English/ Afrikaans/ Bus. Economics/Economics/Ethnology

ac6sbb@r.postjobfree.com (031-***-**** 081-******* 081*******

2

CV

MADELEIN.P.L SMITH

REFERENCES

• HEIDE TECHNOLOGY

Franklin Samms: 061-***-****

• RNA DISTRIBUTORS

Indren Nair: 083-***-****

• SUN COAST CASINO

Rodney Kuppasamy: 031-***-****

• CELL C

Janice Swartz: 084-***-****

• NEDBANK

Linda Mc Loughlin: 0-31-372-****

ac6sbb@r.postjobfree.com (031-***-**** 081-******* 081*******

3



Contact this candidate