Manager Program

Alexander Devore

Brandon, FL 860-***-****

*********@***.***

PMP® certified Enterprise IT Program and Agile Manager with solid experience guiding global initiatives

Adept at leading concurrent project teams through all phases of SDLC and ERP engagement.

Experienced with Agile Lean workflow and has served as a Scrum Master on various projects.

Proficient in custom software development that align with business goals and organizational objectives.

Excellent communication and problem-solving skills conveying complex technical concepts to users.

Skilled in building a vision for project success and executing portfolio strategies.

Information Technology Skills

Relevant Industries

Scrum and Agile Lean Development (SAFe)

Finance and Institutional Investments

Software Development Lifecycle (SDLC)

Health and Pharmaceutical Insurance

DevOps (Development/QA)

Commercial Manufacturing

Enterprise Resource Management Rollout (ERP)

Consumer Packaged Goods

Enterprise Project and Portfolio Management

Wholesale Clothing and Retail

Human Capital Management (HCM)

PROFESSIONAL EXPERIENCE

IT Consulting Program Manager HealthPlan Services - Tampa, FL 05/2018 – 07/2018

Utilized development/engineering methodologies using both SDLC and Agile principles with global teams.

Lead SDLC application development for Interactive Voice Response (IVR) system for transition to overseas customer service operation.

Worked with Software Delivery Manager to use DevOps as the engine for Service Location Protocol (SPL) rollout.

Transformed the client’s workflow for both series of items to comply with regulatory standards.

Delivered compliance items to prevent $5M in fines from Federal and Regulatory agencies.

Technologies: Microsoft.NET; Interactive Voice Response (IVR); Service Location Protocol (SLP)

Head of IT Portfolio MassMutal – Springfield, MA 01/2018 – 03/2018

Developed a 90-day plan to implement the PMO based on desired business outcomes and priorities.

Oversaw departmental demand/capacity and bench management (i.e. off-project resources).

Coordinated delivery to “Product Owners” to include full analysis of need, internal skill, and capacity analysis, and assisted in the execution of demand.

Changed the formation of the Institutions Investments IT group in coordination with the CIO and Delivery Leads to respond more rapidly to business requests.

Increased process efficiency by 25% from Ideation to Product Delivery

Technologies: Clarity 14.2 for Financial, Resource, and Schedule Management

Senior Managing Consultant Slalom - Hartford, CT 04/2014 – 12/2017

Slalom is a Seattle-based consulting firm with an office in Hartford, CT. The Hartford office services financial, health care and insurance clients general to the area. My assignments were with both CIGNA and MassMutual which emphasized my Project Management and Agile Scrum Master skills.

Client: CIGNA

CIGNA required a solution to measuring the medication revenue and profits for their lines of pharmaceuticals. In the past, this reporting as an amalgamation of several reporting systems.

Organized the Scrum Team of analysts, developers, and product owners as Project Manager using Agile.

Utilized JIRA as the tool to drive each sprint; working in 2-week sprint cycles.

Transformed the reporting process successfully using Tableau for end user consumption.

Decreased Resource Utilization by 15% for report creation.

Technologies: JIRA; Clarity 14.2; Tableau

Client: MassMutual

MassMutal was in the process of implementing an enterprise financial and investments software platform. The reporting mechanism in the product did not meet requirements, so a custom solution was needed. The reporting solution required an integration with the investments system.

Utilized Agile Lean principles to deliver the reports on an iterative basis.

Assembled a scrum team of designers and developers execute the implementation of the reporting solution.

Implemented IBM/Cognos to build a custom data mart and data warehouse to augment the software platform.

Transformed the investments reporting process with successful and accurate measures.

Prevented over $2M in integration costs with the original application software.

Technologies: IBM/Cognos Data Warehouse and Reporting; Eagle Data Mart

Corporate Senior Project Manager StanleyBlack&Decker – New Britain, CT 4/2011 – 04/214

Selected Oracle Peoplesoft HCM with all corporate entities as the solution as the software solution for the USA.

Assembled a matrix team of business owners, developers, integrators and web designers to meet the business objectives of the project.

Accounted for $3M effort with both Corporate Finance and Payroll departments using approved change management process.

Reconstructed the HCM, Payroll, and Employee satisfaction with the successful integration of all business objectives and requirements.

Decreased total HR efficiency by 30% resulting in a 20% savings in processes.

Technologies: Oracle Peoplesoft HCM; Microsoft.NET; MS Project Server; Clarity 14.2; SAP Objects

Corporate PMO Manager StanleyBlack&Decker – New Britain, CT 4/2011 – 04/214

Implemented a proprietary SDLC project management methodology with PMO education and training.

Initiated Risk, Governance and Compliance services for projects with budget over $1.0M.

Managed multiple sub-projects working with 250 functional and technical project managers as reports.

Coordinated all stages of SAP ECC 6.0 ERP project implementations in the US and Europe.

Resulted in a unified solution that gave executive management visibility all global IT projects.

Decreased cost of project management by 17% on a global basis

Technologies: MS Project Server; Clarity 14.2; ERP SAP ECC 6.0

Senior IT Program Manager Daymon Worldwide – Stamford, CT 03/2009 – 04/2011

Assembled a matrix of cross-functional IT Team that encompassed MDM, application designers, overseas DevOps, and QA.

Managed a budget of over $10M in complete transformation of the Information Technology division.

Created business use cases based on process reviews as input for business requirements.

Produced program delivery schedule containing multiple software development projects.

Delivered the ‘Gold Standard’ on time and on budget over a two-year span enabling Daymon with complete visibility to all aspects of the customer relationship.

Increases overall commission rates by 15%

Technologies: MS Project; Microsoft .NET; Master Data Management (MDM); MS Objects

EDUCATION

Bachelor of Arts Princeton University

Master of Business Administration (MBA) University of Vermont

CERTIFICATIONS, AFFILIATIONS, AND RECOGNITIONS

Project Management Professional (PMP) Valid Through 2020

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