Resume

Sign in

Customer Service Manager

Location:
Virginia Beach, Virginia, United States
Posted:
August 26, 2018

Contact this candidate

Resume:

Valerie K. Martin

ac6s83@r.postjobfree.com

757-***-****

OBJECTIVE: To provide the highest level of professionalism in the areas of: Service, Savings, and

Satisfaction. Concentrate on give the clients the best experience possible.

QUALIFICATIONS:

*Managing all deadlines and implementing all policies

*Interpersonal skills with all cultures, and economic levels

*Self-motivated and confident in decision making

*Learn job task quickly and perform duties with no supervision

*Over 25 years of customer service

EXPERIENCE

LIBERTY SOURCE (BLOOMBERG)

02/2017-08/2018 Corporate Bonds Analysis

*Upload all corporate bonds into Bloomberg terminal, as clients email or call in their requests into Bloomberg

*Verify clients information and update any increases, agents, lead managers and registrars.

*Responsible for distributing all work in the quarterback role, to all departments, as well as, analysts.

MERCHANTS & MARINE BANK

05/2011-09/2013 Banker/Card Services Fraud Specialist

*Perform basic banking: opening/closing accounts, CD's and IRA's. Processing court ordered trust

accounts, check orders, stop payments and domestic/foreign wires.

*Administer the disputes of debit cards for all the Bank locations

*Concentrated primarily on analyzing the fraudulent cases daily, faxing all supporting documents to

VISA for further investigation

*Crediting the clients accounts in compliance to Federal Regulation

METAMERICA MORTGAGE BANKERS

06/2008-11/2008 Loan Officer

*Input potential clients information through the underwriting system for loan approvals and programs

* Set appointments with client to go over mortgage analysis and collect supporting documentation *Order appraisals, payoffs by verifying all wires and titles for all loan packages

WASHINGTON MUTUAL

09/2006-02/2007 Mortgage Banker

*Downloading complete application into underwriting software

*Setting appointments with clients to collect supporting documentation and signatures

*Order all appraisals, payoffs and titles for all loan submitted

LILLIAN VERNON

06/2005-07/2006 Receiving/Inventory Control Clerk

*Allocate lots and serial numbers and bar codes for all merchandise

*Receiving stock and adjust inventory through data software

*Set warehouse reorder alert levels for all departments

CAVALIER FORD/ DRIVERS WORLD

04/2003-01/2005 Sales/Internet Representative

*Presented Financial Documents and warranties to my clients

*Email and phoned potential clients through internet

*Upload all vehicles information for appraisals

BANK OF AMERICA

08/1997-12/2002 Lead Teller

*Open and close banking center, ordering money on a daily basis for center

*Audited tellers and email results to senior management

*Audited and maintain two cash dispenser machines weekly

*Set up Wire transfers for individuals and commercial, both domestic/ foreign

TABERNACLE OF PRAYER CHRISTIAN SCHOOL

09/1990-07/1997 Teacher

*Taught K-5 students with all learning tools: Reading, Math and Writing

*Established lesson plans or objectives to be taught

*Set up parent and teacher conference

*Establish summer programs involving tutoring and extra curricula activities

EDUCATION

PENSACOLA CHRISTIAN UNIVERSITY-Early Childhood Workshops Strategies 1990-1996

BOB UNIVERSITY-Early Childhood Workshops Strategies

TECHNOLOGY SKILLS/ CERTIFIED TRAINING

*Ford/ General Motors Auto Certification

*Calyx and Optic Mortgage Program

*Microsoft Word, Excel



Contact this candidate