Customer Service Manager
Resume:
Valerie K. Martin
*******@*****.***
OBJECTIVE: To provide the highest level of professionalism in the areas of: Service, Savings, and
Satisfaction. Concentrate on give the clients the best experience possible.
QUALIFICATIONS:
*Managing all deadlines and implementing all policies
*Interpersonal skills with all cultures, and economic levels
*Self-motivated and confident in decision making
*Learn job task quickly and perform duties with no supervision
*Over 25 years of customer service
EXPERIENCE
LIBERTY SOURCE (BLOOMBERG)
02/2017-08/2018 Corporate Bonds Analysis
*Upload all corporate bonds into Bloomberg terminal, as clients email or call in their requests into Bloomberg
*Verify clients information and update any increases, agents, lead managers and registrars.
*Responsible for distributing all work in the quarterback role, to all departments, as well as, analysts.
MERCHANTS & MARINE BANK
05/2011-09/2013 Banker/Card Services Fraud Specialist
*Perform basic banking: opening/closing accounts, CD's and IRA's. Processing court ordered trust
accounts, check orders, stop payments and domestic/foreign wires.
*Administer the disputes of debit cards for all the Bank locations
*Concentrated primarily on analyzing the fraudulent cases daily, faxing all supporting documents to
VISA for further investigation
*Crediting the clients accounts in compliance to Federal Regulation
METAMERICA MORTGAGE BANKERS
06/2008-11/2008 Loan Officer
*Input potential clients information through the underwriting system for loan approvals and programs
* Set appointments with client to go over mortgage analysis and collect supporting documentation *Order appraisals, payoffs by verifying all wires and titles for all loan packages
WASHINGTON MUTUAL
09/2006-02/2007 Mortgage Banker
*Downloading complete application into underwriting software
*Setting appointments with clients to collect supporting documentation and signatures
*Order all appraisals, payoffs and titles for all loan submitted
LILLIAN VERNON
06/2005-07/2006 Receiving/Inventory Control Clerk
*Allocate lots and serial numbers and bar codes for all merchandise
*Receiving stock and adjust inventory through data software
*Set warehouse reorder alert levels for all departments
CAVALIER FORD/ DRIVERS WORLD
04/2003-01/2005 Sales/Internet Representative
*Presented Financial Documents and warranties to my clients
*Email and phoned potential clients through internet
*Upload all vehicles information for appraisals
BANK OF AMERICA
08/1997-12/2002 Lead Teller
*Open and close banking center, ordering money on a daily basis for center
*Audited tellers and email results to senior management
*Audited and maintain two cash dispenser machines weekly
*Set up Wire transfers for individuals and commercial, both domestic/ foreign
TABERNACLE OF PRAYER CHRISTIAN SCHOOL
09/1990-07/1997 Teacher
*Taught K-5 students with all learning tools: Reading, Math and Writing
*Established lesson plans or objectives to be taught
*Set up parent and teacher conference
*Establish summer programs involving tutoring and extra curricula activities
EDUCATION
PENSACOLA CHRISTIAN UNIVERSITY-Early Childhood Workshops Strategies 1990-1996
BOB UNIVERSITY-Early Childhood Workshops Strategies
TECHNOLOGY SKILLS/ CERTIFIED TRAINING
*Ford/ General Motors Auto Certification
*Calyx and Optic Mortgage Program
*Microsoft Word, Excel
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